Jay Dropbox Community Moderator

Thanks for the update, @"KathyMc4", the support agent would be able to continue troubleshooting this matter via email with the additional information you have provided them.

Hi @"gaurav b.2", thanks for bringing this to our attention. When you reinstalled the Dropbox desktop application, did you install it with admin privileges? Is this a personal machine or a company-managed device? This will help me to assist further!

Hi @"Laffi", did you delete the Dropbox folder or files inside it prior to quitting or uninstalling the Dropbox desktop application?

Hi @"Bulldog87", could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Hi @"alexiscastillodj", thanks for bringing this to our attention. I understand your frustration over this matter with regards to your desktop app not being eligible with File Provider. I can see according to our records that you recently submitted a support ticket, and that an agent has replied to your message. I would…

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Hi @"MandyWang", thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Thanks, I've sent you an email, please could you reply to it when you get a chance?

I don't see a reply to the email under the ticket ID my colleague created. Are you certain that you replied to the correct email? Do you have the ticket ID on your end to ensure you're seeing the correct ticket?

Hi @"ema252", did you receive the email from my colleague, and were you able to reply to their email?

Hi @"Micuir", thanks for bringing this to our attention. Could you confirm what OS you're running, and the version of the Dropbox desktop application on your device? This will help me to assist further!

Hi @"White Tower", when you perform an advanced reinstallation of the app, you get the option at the end of the installation to choose the location for the Dropbox folder. Make sure to choose the parent folder in which your current Dropbox folder resides. For instance, if your folder is located in C:\My Files\Dropbox,…

Hi @"spilly82", we appreciate the feedback on this matter and have informed the appropriate teams of your observations. We take all comments into consideration when improving the Dropbox site and linked services.

Are you seeing this in all your folders used for file requests, or just the parent folder?

After testing this some more, when you apply a naming convention, it becomes an automation immediately for that folder, and subfolders if you've enabled that feature. Could you attach a screenshot showing the options you get on the parent folder?

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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Hi @"edrob", do you get same issue when clicking the share button in different browsers?

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hi @"chrisbreen", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress.

If you wish, you can try and see how that works on your implementation. Just so you're aware, there's no guarantee it'll work correctly on previously uploaded files

Could you try uploading photos via the Dropbox mobile app, or by using the iOS Files app to see if you get this notification?

Since the naming convention is inside an automation in the parent folder, as opposed to just a naming convention, this process is only run once, meaning that it won't be able to run on the previous files. Otherwise, this could lead to it endlessly repeating the automation and making file names longer and longer forever.

Hi @"wolf" Gottlieb , thanks for bringing this to our attention. Is the Dropbox desktop application running and syncing normally in the menu bar? What version of the app are you running? Could you attach a screenshot showing what you're seeing in Finder when right clicking a file?

As you're already in contact with the support team, they'd be better placed to assist you with further device-specific troubleshooting on their end.

Thanks for the info. Files without any sync icons could mean that they're 'available', so this means they would switch to online-only if the computer is running out of space. Could you try marking the files and folders again as online-only and let me know how it goes?

Hi @"Clayton King", just for clarification, are you uploading files manually via the Dropbox mobile app? Are you choosing the option to 'Create or upload files', or to 'Upload photos or videos' when uploading to your account? A screenshot showing the option you're choosing would help out.

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"foriforifori", thanks for bringing this to our attention. Could you provide more detail as to what is happening? Do the files have any sync icons on them in Finder? Are they changing to cloud icons? Any other info or screenshots would be helpful!

Hi @"Mkojiro", thanks for bringing this to our attention. Is this for files and folders, or just one of them? Which browser are you currently using? This will help me to assist further!