Jay Dropbox Community Moderator

Hi @"Sadie2025", thanks for bringing this to our attention. According to this page, how many devices do you currently have connected on your Dropbox account? Is your iPad currently one of those devices listed? This will help me to assist further!

Hi @"Wright T.", thanks for bringing this to our attention. There are many potential reasons as to why a file is deleted from any folder on your account. While not a full list, this thread does give a list of potential reasons as to why a file was removed from your account. Are you able to open the shared folder and then…

Hi @"Cralex", I've sent you an email to your inbox, please could you reply to it as soon as possible.

Hi @"LNWin11", could you try reinstalling the Dropbox desktop application, without uninstalling it first, by clicking this link?

Hi @"RPGRAT", thanks for bringing this to our attention. When you join a Dropbox team, you get the option to merge your account there, or to create a new account and keep files under a separate email address. It sounds like you chose to merge your account, which means that the team admin now technically owns your account…

Have you opened Word recently and navigated manually to the Dropbox folder where the app might've scanned for those files? Do you have any security software running on your machine which could be running scans?

Hi @"Bia23", is this a personal machine or a company-managed device? Have you installed the Dropbox desktop application with admin privileges?

Which pieces of software are able to paste an image from the clipboard, and which don't work? Could you temporarily enable the clipboard history, then take a screenshot on your machine and choose the second option. After that, could you check the clipboard history in Windows using the Windows key + V in an area you can…

Okay, did you recently upgrade your computer, or copy files from an old hard drive? This Windows error means that it's looking for a specific user on your computer that no longer exists (or never did). Could you follow these steps in order to correct the user access on the folder, which will then allow you to delete it.

Hi @"getting organised", if the photos are already in the Camera Uploads folder, then it would be easier to move them into their appropriate folders from there.

Could you try quitting the Dropbox desktop application entirely, then entering the Powershell script with the full file path of the file you're looking to ignore? Once done, try rebooting the machine entirely to see if this helps.

Hi @"jhardy2025", what device are you using and could you attach a screenshot showing the information you're describing?

What error do you get when trying to delete it? Could you attach a screenshot of this message?

Hi @"venexiano", thanks for bringing this to our attention. Currently, it isn't possible to copy selective sync settings to another PC or device when you install the Dropbox desktop application. We appreciate your feedback on this matter and we do take all comments into consideration when improving the Dropbox site and…

Hi @"Ben P.1", just for clarification, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Is this a personal machine or a company-managed device?

Hi @"danchez", thanks for bringing this to our attention. Were these files in a private Dropbox folder or a shared folder? This will help me to assist further!

Hi @"TBirdUK", thanks for bringing this to our attention. You can use the right-click command, or the Powershell command in this article, if that option isn't available in order to set the file to be ignored by the Dropbox desktop application. This will prevent the file from being detected by the app, and thus won't sync…

Hi @"Bobingabout", thanks for bringing this to our attention. If you attempt to paste the image into another app, does the image paste when using the second option, aside from your app and Discord? This will help me to assist further!

Thanks for the reply, I'll leave this thread open for other users to comment their suggestions on this matter.

If you are on one of these plans, you can sign in as one of the users on your Dropbox team, allowing you access to their personal folder. Currently, it isn't possible to convert a folder into a team folder, you'd need to create it manually and then move the files into the team folder.

Hi @"RyanScammell", thanks for contacting us. While it isn't possible to split your Dropbox folder across two separate drives or locations, there is a workaround using normal Dropbox features to do this. It could be possible to use a different computer profile on your machine and sign into the same Dropbox account. During…

Hi @"mpedroso", thanks for the details! Could you clarify what you mean by each staff member having a folder in your folder? If you're already in a Dropbox team, then there should be team folders already existing on your Dropbox account. Depending on your team structure, you might find it helpful to separate team folders…

Thanks for the info, your feedback regarding the access code for sending signature requests has been very valuable and we will endeavor to make sure that your voice is heard.

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"financialplannersfirmla", we appreciate the feedback on this matter. As Dropbox Sign is separate to the Signatures feature on the Dropbox site, this would be the difference you're seeing. It would only be possible to use the access code on the Dropbox Sign page. We take all comments into consideration when improving…

What error are you getting when attempting mark files as available offline in your Dropbox folder?

If the events page shows only that number of files deleted, that the Dropbox site didn't have those files on the site. Is it possible that the files didn't sync to the Dropbox site originally?

Hi @"cachaito", thanks for bringing this to our attention. Do you see any of the missing files on the events page? This will help me to assist further!

Hi @"hsaccount", thanks for posting today. We appreciate the feedback on this matter. Currently, there isn't a method to directly download the Dropbox account to an external drive without copying an existing Dropbox folder there, or manually moving it through the Dropbox desktop application. We take all comments into…

Hi @"wanderr", thanks for bringing this to our attention. Did you enable the Dropbox Backup feature at one point? Are you able to manually move that folder out of the Dropbox folder? This will help me to assist further!