Jay Dropbox Community Moderator

During the installation, you should have had an option to sign in to your account. Did that occur? Is it possible that the Dropbox icon is hidden behind the 🔼 icon?

If it has a white background, with a blue Dropbox logo, then you’re running the Windows store app. This version doesn’t actively sync files and no Dropbox folder is created. Could you try installing the full desktop application as per my previous message?

Hi there, could you check if the Dropbox icon appears in the system tray near the clock? Is it white, grey or with some other overlay on it? Also, make sure you not installing the mobile version of the app from the Windows store. To be certain, trying installing the app again using this link. Let me know how it goes!

Hi there, Dropbox doesn’t delete your files if you downgrade your account. All that will happen is that syncing will stop if your account is overquota after the change. Hope this helps clarify matters!

I’d recommend at this point to write to our support team directly for further assistance, as they have more access to the relevant toolset and the necessary access to your account details.

Hi there, our Plus subscription is a product for personal use rather than a business product, so we are obliged to charge tax on it in certain jurisdictions. We are also unable to exclude this from your payment. Dropbox Plus invoices are created in such a way that we cannot adjust the billing information displayed. As you…

Hi there, this message means that the file the link is pointing to has been deleted from that Dropbox account, or the link itself has been deleted. You’ll need to contact the owner of the file for them to restore the file or create a new shared link for you to access the file again. Hope this info helps.

Thanks for the info, we’ll need to investigation this info further. Would it be okay if we message you at the email address associated with your forum profile?

Well, if your server doesn’t have a GUI whatsoever, then you’ll need to find another solution to somehow access a browser, since there isn’t a Dropbox command line to directly login to your account. You could use a CLI browser like Lynx and open the link there to see if that helps. Otherwise, you could even type the link…

When you say ‘try to sign in’, this happens during the installation process, before the app fully loads up. Is the installer stopping at that point? Are you installing the app and not even getting the option to sign in then? Keep me posted!

Even if they have edit access, a shared link will not redirect users to the original file in the old location, and so it’s still treated as a read-only file. Since your issue sounds similar, I’ve moved you into the appropriate thread, and I’d recommend emailing our support team for more assistance on this matter.

The instructions to sign in were on the original installation page at the bottom. I’ve copied and pasted them here in case you cant see that on the site: Run the Dropbox daemon from the newly created .dropbox-dist folder. ~/.dropbox-dist/dropboxd If you're running Dropbox on your server for the first time, you'll be asked…

The Python script at the bottom of the page tells you how to control the Dropbox desktop application daemon, and there’s also this article with commands used in the script. However, simply installing from that page means you want files to sync to your machine, which is the opposite of what you want. Of course, you could…

Hi @"FernandezG", what kind of link is this? If this is a shared link, then it is always a one-way, read-only link, and can’t be edited. Files can be downloaded using that link and then edited offline however. Have you always used the same way to create links to files?

Could you try an advanced reinstall of the app to see if this helps?

Hi John, if you don’t want to install the Dropbox desktop application, that means you won’t have a Dropbox folder on the machine, so it won’t sync automatically. Are you not able to upload the file to the Dropbox site directly? Are you planning to create an app using the Dropbox API instead?

Hi there, if you can’t access the account on the web, as well as the app not connecting, then there is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains. I’d recommend checking these out, and the suggestions in the…

Hi @"rob7c", what error are you getting when editing your PDF files? Are you editing using the mobile app? If you’re using Acrobat to edit, are the files being saved in the Dropbox folder? Are the files potential in a read-only shared folder, or have other read-only permissions applied to them perhaps be the OS? Any info…

Hi @"libertine999", can you see if you can find the selective sync options from here? @"barby", do you want to use selective sync, or to completely unlink your computer from the Dropbox site? If the former check my previous link, otherwise, check here on how to unlink your machine.

Hi there, after you install the Dropbox desktop application and in the advanced settings choose the external drive to hold the folder (once it has been formatted correctly), you have two options. Firstly, you can just have a clean slate, and let the Dropbox app download all the files again from the site. This is the…

Hi there, what version of Linux are you using? Are you not able to apt-get that module?

Hi @"faxao", if the app is loading, but you’re getting that error, then there is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains. I’d recommend checking those out to see what could be affecting the Dropbox desktop…

Hi again everyone, could you check if you’re running the beta version of the Dropbox desktop app? You can do install our latest stable version by unchecking the box next to "Early releases" here and then redownload the app. Keep me posted with any updates!

On the Smart Sync page, it states the following: “On APFS, the operating system takes snapshots of the file system and available hard drive space. These snapshots may not update after you've used Smart Sync to set Dropbox files as online only. This means that hard drive space you freed up with Smart Sync may not be…

Hi there, as the ‘Get Info’ page confirms that Smart Sync is working as it should, you’ll need to contact Apple to see if they can correct this for you, as the Mac OS is itself reporting the incorrect amount, not Dropbox.

For all users in this thread, since it could all be related to Kaspersky, I've merged your threads together here. Try the steps suggested by @"ihill", though we have to mention this is not an official answer from Dropbox, so please be cautious with changing any settings, and that you know what you're doing. If this doesn't…

Hi Sue, I’ve moved your thread here since users have been reporting issues with Kaspersky, along with a possible solution. Regarding your second issue, try an advanced reinstall of the app and in the advanced settings, chose the second hard drive for the Dropbox folder. Make sure to choose the ‘parent’ folder, for instance…

Hi there, have you uninstalled and reinstalled the app to see if this fixes any potential issues in the app itself?

Hi there, since the Photos app is an Apple app, it’s possible that dragging and dropping no longer ‘exports’ the photos out of the app. Since the photos are stored in a library (aka database) in your Photos app, it can be harder to export them. Could you try exporting them using other steps? I found this article on the…

In that case, try an advanced reinstall of the app. This thread is closed due to inactivity. Please feel free to create a new topic here.