Jay Dropbox Community Moderator

Hi there, when you refer to links, do you mean shared links, which are URLs that can be accessed from a browser even when not logged into Dropbox, or are you referring to the files in the folders themselves? Just so you’re aware, renaming a shared folder will do nothing for anyone else, since only you can see the change.…

Hi Ron, if you’re referring to this app, then that is an official Dropbox app, which works like the mobile app. This means there isn’t a Dropbox folder, and instead allows you to preview files on your account without any live syncing. If you want to upload files, you need to do it manually in that app. This is an option…

If you’re dragging a folder onto the Dropbox site, then technically you are creating those files online for the first time, hence the modification date would be now. If instead you moved the folder into the Dropbox folder, assuming you have the Dropbox desktop application installed, you’ll keep the original dates, like I…

Thanks for the info, let me know if this occurs again!

There should be a difference between the two notifications. I’ll forward this feedback to our dev team for their awareness of this matter.

I’ve forwarded your comments to our dev team in order to investigate this matter further. In the meantime, if possible, you’ll need to return to the stable build of Windows in order to get the Dropbox desktop application syncing again.

The steps to upload images manually can be found here. Let me know if this is successful!

The installer logs should be visible in either one of these locations: %LOCALAPPDATA%\Dropbox\installer\l %APPDATA%\Dropbox\installer\l Copying and pasting them into File Explorer will take you directly to that location. Perhaps you could post a small section of that log, excluding any personal info (locations etc)

If you’ve returned to Windows 1803 or 1809, and you’re still unable to install the Dropbox desktop application, did you try all the steps in my previous post with the advanced reinstall? Do you still get the same error message?

Hang on, I’m noticing a pattern here. Before we take this to email, if you’re all running the same version, namely Windows 1903 from Windows Insider, then this is not currently a fully tested or supported environment for the Dropbox desktop application. From the articles I’ve checked out, it seems that the 1903 update will…

In order to investigate this matter further, @"protoror", would it be okay if we message you at the email associated with your forum profile?

Hi @"protoror", make sure when you run the installer that you don’t right click the installer and ‘Run as administrator’, otherwise you’ll experience issues later. Are you installing on a work or home computer? Have you tried temporarily disabling the antivirus software to ensure the installation progresses as normal? Any…

Hi Alasiah, most likely you were just outside the 14 day trial, which is why you were charged. I can see that you have already submitted a support ticket. I’ve prioritized it to expedite matters on your behalf. [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a…

Hi Raquel, currently it isn’t possible to move or merge Dropbox Paper docs with normal Dropbox folders, though we are looking to improving the integration between the two different systems. I’ll add your comments to the requests sent to our dev team for their awareness.

Thanks, just a few more queries here:* Do you have another app that backs up or edits your photos? If so, what’s the name of this app? * Are you able to manually upload images from the Dropbox mobile app to your account? * Does the Photos tab show any photos or videos attempting to upload?

Hi there, could you confirm the exact settings you have for the camera uploads? There’s options for it to upload when not low on battery, and so on. A screenshot showing these settings would help! Thanks in advance.

Hi Kishan, this appears to be a generic Windows error message. The first thing I’d recommend is to ensure that your Windows installation is fully updated to ensure this isn’t something that was fixed previously. Secondly, try an advanced reinstall of the app to clear any old installation attempts. Let me know how it goes!

If it is still syncing, then it means that it isn’t up to date yet. I’d recommend waiting until all your files have finished syncing before attempting to open those files. If it doesn’t stop syncing, try an advanced reinstall of the app to see if this resolves the issue.

If that’s the case, would it be okay for us to reach out to your email address associated with your forum profile to assist further on this matter?

Is it visible in the menu bar or system tray, as per this article? When you hover over the icon, you’ll see if the app is syncing or up to date.

Hi Gregory, I’ve just checked your ticket on our end and can see that the agent has responded to you earlier referencing the community forum. Regarding this matter, currently there isn’t any Dropbox software or app that can remove the underscores from your filenames. However there might be some other third party apps that…

Hi John, the selective sync article mentions that when a folder is deselected, it will no longer appear on the machine. I’ll forward your feedback to our dev team for their consideration to improve the message prompts when using selective sync.

Thanks for the input, this will definitely help future users if they come across this issue!

Hi there, you can use the steps here to disable the Dropbox Badge. Hope this helps!

Hi there, are you opening the files on the Dropbox site or on your machine itself? If you’re using the site, could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. If the machine,…

No problem, let me know if you need any further assistance on this!

Just in case, could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, and clearing your cache to see if you can access, and then delete that folder.

If the Dropbox desktop application isn’t taking up a lot of CPU time, then there shouldn’t be a leak. If you’re concerned about this, you can perform an advanced reinstall, otherwise if there’s no discernible effect on your CPU time, then you can ignore the warning. Hope this helps!

The number can vary, so I don’t have an approximate number of files you can delete in one go, sorry. The best way to start is by deleting subfolders within project folders until you’re able to delete entire projects in one go, and continue from there.

Currently, there isn’t a way to start from a ‘clean slate’ on your Dropbox account. Since the Dropbox desktop application is constantly syncing, one thing you can try is to unlink the app itself and then delete the files in batches online. While this can be time consuming, it would prevent the desktop app from syncing…