Jay Dropbox Community Moderator

Hi there, are you using a virtual machine or remote login by any chance when accessing your device?

Hi Andrew, does this same issue occur for all users using Mojave? Is it possible that they have symlinks on their devices? I’d recommend try checking out this article to see if any of those steps help. Let me know how it goes!

Hi @"vb01", what version of Adobe Acrobat are you using? Are you making the annotation edits on the mobile app? Did you export the files from the Dropbox app to Acrobat, or did you open it from Acrobat directly? Are you saving it back to Dropbox? Keep me posted so I can assist further!

Hi @"halsdolphin", if your file is in the Dropbox folder, and is syncing to the site, then you can create a link to the file using these steps. If you then wish for the file to render as is (such as an image), you can force it to appear using the raw=1 option. Let me know if you need any further assistance!

Could you check if you’ve disabled notifications from the Dropbox app in the Windows settings? The official site has some steps on how to locate these settings.

Are the files being added via the Boxifier app, as in, syncing from other folders? If so, have you tried adding a file to the Dropbox folder directly instead of via Boxifier? Do you get notifications then? If you do, then it’s possible there might be an issue with how Boxifier is linking to the Dropbox folder in some way,…

If moving the folder isn’t working, try doing an advanced reinstall, but this time during the installation choose the advanced settings and choose the EXT4-formatted drive you want the folder to reside on. Then, you can pause syncing immediately, and copy the files over from the old folder to the new folder. You can see…

Hi Diego, could you check if you have all notifications enabled in the Dropbox desktop application?

Hi @"rangsridhar", @"annettecam", are you both using the official Gmail app on iOS, or the default iOS Mail app?

Hi there, could I ask why you switched the drive to NTFS, while you’re on Linux? Was that drive originally EXT4 before you did the move, and it was still unable to move?

Hi there, are you trying to preview HTML files? If so, they won’t be able to preview using shared links, as this has been disabled since 2016 for Basic users. CSS files however should preview as a text file on the Dropbox site. If I’m misunderstanding something, please let me know!

If you’re concerned about the downgraded account, please write to us after logging into that Dropbox account and message the support team directly here. 

Hi Bruce, you can downgrade your plan here. Please note that you’ll need to follow the instructions to fully downgrade from the trial. If this doesn’t work, check the current plan you’re on, and if it doesn’t state you’re on Dropbox Professional, then most likely you have another account that you setup the trial on, which…

Just to check, did you reboot your machine between uninstalling and reinstalling the app? If not, could you try that again to see if this clears the notification option.

I'd like to help, but that's not something I can assist with, since it isn’t related to a Dropbox product. I’m sure there are some tutorials out there that can help shed light on what you need to make it work.

You're right of course, @"Rich", I forgot that Raspberry doesn't run on a standard processor, and there is definitely no ARM implementation of the Dropbox app. @"fadi", after glancing at some YouTube videos, it appears they're either using code from Github to directly upload files to the site without the use of an app, or…

Hi there, currently the only supported distros are Ubuntu and Fedora, so the amount of info we can provide is limited. Does the Dropbox desktop application appear in the menu bar? Are you instead doing a headless installation of the app? Have you tried doing an advanced reinstall? Keep me posted!

I’ll move this thread into that one for my colleague to see it. If OS search is supposed to be able to find the online-only files, then our dev team is already on the case it seems.

Hi there, online-only files generally cannot be searched for in the OS search engine, since the files are physically not on the computer. Even the filenames you see aren’t really there, since each file is a placeholder grabbing basic details from the Dropbox site. As to why that other user is able to search, it might be to…

Hi there, are the photos already on your Dropbox account, or are you trying to upload them to Dropbox and then share them via email? Also, do you want to share the photos as a link to the photo on the Dropbox site, or instead export and attach the photo in an email directly? Let me know so I can assist further!

Thanks for the update, I’ll keep the dev team advised that this issue isn’t related to to the solution provided.

Is the shared link on its own showing the most up-to-date changes, when viewing it directly from the site while not logged into your account? If so, then there might be an issue with how Excel is importing the link. Perhaps it’s loading a cached version of the file instead of grabbing the live version.

Hi @"Gugavitrola", let us know which response was best, and mark it as a solution so all others can use it too!

As mentioned previously, did you check if Excel refreshes the shared link, and if so, how frequently? Perhaps this info from the Microsoft site will help in this regard?

The article I posted states the exact steps you need to do. I’ll copy them here with the last modified step: * Click the Dropbox icon from the system tray or menu bar. * On Linux, you may first need to click "↑" (up arrow) to see the Dropbox icon. * Click the gear icon, and then select Preferences… from the menu. * On…

Are you saving changes to the Dropbox file directly? Is your link to that file ‘live’ (meaning a shared link, and not simply a downloaded file)? Likewise, how frequently does the second Excel sheet update itself to verify the info imported from the first sheet? Is it automatic, every minute or so, or do you need to have it…

Well, since you mentioned you’re not sure about the selective sync settings, could you check them in the Dropbox desktop application and ensure that all the folders are checked?

Hi there, I’m assuming you’re referring to the bad files check tool for the invalid characters? Aside from that, could you let us know more about the files that are supposed to be syncing? Are they in a private folder, or a shared/team folder? Are they viewable on the Dropbox site? Did you add the files to the site…

If that’s the case, then it won’t be possible to import the Excel file into the other Excel file.

Hi there, most likely this won’t work as expected, since the Excel files are online, how would this translate to a file when it’s synced to your local machine? However, if you’re willing to attempt this, you’ll need to create a shared link to the excel file, and then force the file to render in the browser using the raw=1…