Jay Dropbox Community Moderator

It's possible that you might have too many files in that folder, so it won't be able to calculate the size. You can try going into the folder itself and then try calculating the size of the subfolders to see if this works.

If the DMG file isn't mounting, this could be a potential issue with the Mac device. Could you try rebooting the Mac to see if this helps when reinstalling the desktop app?

Hi @"Juhn", could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Have you recently updated Safari, or added any new extensions? It's likely that a setting in Safari is preventing the Dropbox site from loading correctly.

Hi @"Joeyandy", thanks for contacting us. Are you able to see any trial on the payments page when logged into your Dropbox account? This will help me to assist further!

Hi @"damosol", thanks for messaging the Community. Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your Safari browser entirely? Let me know how it goes!

Hi @"RB_Construction", @"L_Carper", at this point it might be better for the support team to look into this in more detail. You can contact them directly via this link, and they'll be able to investigate further.

Hi @"jlawren", it sounds like you're sharing a file directly to a user, meaning it will appear in their Dropbox account under this page. Is it possible that those users have disabled notifications from Dropbox, or have blocked emails from certain Dropbox domains in their email provider?

Have you tried clicking on the down arrow next to one of the existing column titles, and then choosing the Size option to make that appear? This will then give you the option to calculate the folder size.

Hi @"Ananda13", thanks for messaging the Community! Does the folder contain a lot of files or folders inside it? Could you try switching browsers to see if the same behavior occurs again? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your…

HI @"Summit Geomatic", thanks for the message. Please keep us posted with any updates in future in relation to this matter.

Can you try moving the folder back on the Dropbox site directly instead of via Explorer?

Hi @"simonebecca", thanks for messaging the Community! Did you recently join a Dropbox team, or did you move the folder into the different folder you're referring to? Any other info or screenshots, while hiding any private names or details, would be helpful!

Thanks for the info. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

In order to receive the new update, your account would need to meet the minimum requirements as stated in that article my colleague posted previously. Until that happens, it wouldn't be possible to change the icons in Explorer.

Hi @"Tinkerman61", the number of 500k files means the number of files currently on your Dropbox account, and not the number of files you choose to sync to your computer. Are you planning on deleting files from your Dropbox account online in order to reduce the number to below 500k files in total?

Hi @"parisppdo", we're glad to hear that you were able to locate the reason for your account being over quota. If you have any further queries, feel free to message back.

Yes, I'll leave this thread open for other users to contribute, and it's possible that some users in the same situation would be able to provide more info on this matter with their experiences. 

Thanks for your reply, we're sorry we can't be more helpful on this matter. If you have any further queries, feel free to message back.

Hi @"srobbins", thanks for contacting us. As @"Mark" said, it should be possible to share files or folders, though it is always good to test this out and have them open the link from within Ukraine, as it isn't always obvious to see if a domain is blocked or not. Keep me updated with any progress!

Hi @"eddyann", thanks for messaging the Community! If you're referring to the Dropbox Basic Extra plan, then you can find the link, and more information, in this thread. Let me know how it goes!

Hi @"Augustine8", thanks for messaging the Community. Depending on the structure of the Dropbox team, you might be able to restrict access to that folder by following these steps. This can work for any user, and also for entire team folders if need be. Keep me updated with any progress!

Hi @"shermanphoto", we're glad to hear it's working now! If there's anything else we can assist with, feel free to reply back here!

Hi @"Doonesbury", I've sent you an email, please could you reply to it when you get a chance?

Hi @"LeoLady", it's possible that something is affecting their connection to the Dropbox site, or they are accessing it while using a different account. Without any further details, there wouldn't be any other steps we can suggest at this time.

Hi @"ariele85", thanks for messaging the Community! Is this a prompt you're seeing from Windows itself? Are you not able to set the default from within the Windows settings? Does this only occur when you're opening files from within the Dropbox folder? Any other info or screenshots would be helpful!

Hi @"Sharonteosl", thanks for your message. I checked the support ticket you mentioned, and my colleague mentioned that the referral itself was detected as an abuse of the referral system, and not about you personally. In general, for the future, it would be best for new users to accept your referrals when not located on…

Glad to hear that this helped you resolve your issue. Enjoy your weekend! If there's anything else we can assist with, feel free to reply back here!

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Could you try switching browsers to see if the same behavior occurs again? Otherwise, you can try using incognito/private browsing mode without any extensions running,…

Hi @"roger007", thanks for bringing this to our attention. Could you clarify exactly what happens when you click the URL to log in to the Dropbox desktop application? Do you receive an error, does the page not load, or any other behavior? Any other info or screenshots would be helpful!