Jay Dropbox Community Moderator

Hi @"Swempa71", thanks for posting on the Community! That’s essentially correct, provided you do it in the same order as you mentioned, which is to unlink the desktop app from your account first (using these steps) and then deleting the files in the Dropbox folder. Bear in mind, however, that Dropbox Basic plans can only…

Since it still isn't working, I'd recommend contacting support directly in order for the team there to look into this matter in more detail. From there you can forward the screenshot if need be.

Hi @"jennfabu", thanks for posting on the Community! You can pause the Dropbox desktop application by following the steps here. Alternatively, you could simply quit the app entirely. However, are the files actually being downloaded, or are these the online-only placeholders that are downloading to your machine? If so, they…

Hi @"gcsheph", thanks for joining the Community! When you create a shared link to a video or audio, depending on your current plan, only a certain amount can be previewed on the site. Downloading the file would be the only way to view the entire file for those users, unless you upgrade to a plan that allows more of the…

Could you try reinstalling the desktop app directly by clicking this link (without uninstalling the app for now) to see if this helps to repair the icon?

What OS are you running on that machine? Is it a company-maintained device (i.e. with an IT admin), or a personal machine?

No worries, glad to hear that you were able to resolve this, @"Mark41"! That option you mentioned allows you to share files directly with other Dropbox users (so, they do need an account) and those files can be accessed on this page on their account. Enjoy your week ahead!

Hi @"mevacor19", thanks for posting on the Community! Currently, it isn’t possible to amend the icon for the Dropbox folder. We implemented a fix in a new version of the Dropbox desktop application that ensures consistent folder icons in the Dropbox folder. This means that you may see that the ability to set custom folder…

Hi @"Andrew K.24", thanks for joining the Community! We haven’t heard of any specific overlays that aren’t working when it isn’t related to the 15 icon limit. Could you check that you do have a mixed state folder on your account, which is one that contains both online-only and local files. If you do have one, does it show…

Hi @"MichaelQC", thanks for messaging today! If you want the two devices to sync their Home folders directly, then this won’t be possible using the Dropbox desktop application, though there might be some other service or app that links to Dropbox which could perform this action for you. There is the automatic computer…

Hi , thanks for posting on the Community! I appreciate the info, I've forwarded the details to my colleagues to look into this matter further. Let me know if you need any further assistance!

If you're interested, you can suggest this change for others to vote on, so the dev team can look into this in future!

Hi @"Mark41", thanks for posting on the Community! Could you check if the shared link has invites only or passwords enabled on it? Try removing all the requirements if there's any and let me know how it goes!

Hi @"Adolfo_Melilli", thanks for posting on the Community! Currently it isn't possible search for files based on their size. However, you can see file and folder sizes using the steps here. Hope this helps!

Hi @"aronskaya", thanks for messaging the Community! Some emojis are supported, however, the issue is related to UTF encoding. The emojis that aren't working (along with many other, newer emoji) use 4 bytes, which our filesystem doesn't support. The emoji that do work on Dropbox.com are those that use less than 4 bytes.…

Thanks for the details, it sounds like you're experiencing the issue I've merged your thread into. As this seems to be a Mac issue, could you try the steps provided by the other community members to see if this helps?

Hi @"rulepuco", thanks for joining the Community! The Dropbox desktop application works by automatically syncing any files that are in the Dropbox folder. It isn’t possible to manually force it to sync files. If you move a file into the Dropbox folder, the app would then begin to sync it to the site. If you don’t want to…

Hi @"MarcEHJones", my post does explicitly state that if you downgrade your account for whatever reason, your files will not be deleted. This article also says the same when downgrading your account. If I'm misunderstanding something, please let me know more details.

It looks like it is locked by the OS, given that there is a checkmark there under 'Locked' Could you try the steps here to see if they help.

Hi @"ARGPVA", thanks for messaging today! Are these files locked by the OS, and are you able to unlock in the Finder settings? Could you forward a screenshot of the folders in Finder, and also what you see when you use ‘Get info’ on one of the folders. Keep me posted!

Hi @"Lor2", thanks for posting on the Community! If you’re a team member, then it wouldn’t be possible to take control of the account. Only the team admin can grant another member admin permissions. Our support team wouldn’t be able to assist on this matter either for security and privacy reasons. If their email address is…

Thanks for the info, I'd recommend getting in contact with support directly via this link to see if they can assist from there on to see if they can look into this matter in more detail.

Hi @"Bigalk", thanks for getting back to me. The Dropbox site would still show your account as personal on this page, and on the bottom left of the page, just to distinguish it from a Business plan. It shouldn't show up on your PC any more provided it was unpaired from your work plan. If it's not showing there, could you…

Is the file visible in the Dropbox folder on your machine? If so, could you let me know if you followed my previous steps to delete it?

It seems like the site itself might have an issue with the way it implemented the upload feature using the Dropbox API, if it isn't working correctly. I'd recommend contacting them directly so they can resolve this on their end. In the meantime, you can download the files you need to your machine and then upload from there…

Okay, so the app isn’t trying to download the file, it’s trying to upload it. Is the file visible in the Dropbox folder? Have you tried quitting the Dropbox app and then deleting or moving the file out of the Dropbox folder?

Hi @"Amber5", thanks for posting on the Community! It depends on how the website you're referring to has implemented this. Could you let me know if this links directly to your Dropbox account, or asks you to simply upload a file? A screenshot of what you're seeing, hiding any personal details, would be great!

Hi @"user21", if the app is trying to download it from the Dropbox site, try deleting the file from the site itself to see if this helps. Let me know how it goes!

Hi @"mm-nyc", thanks for posting on the Community! Is it possible that you're on a paid plan and have Smart Sync enabled? Also this file is local, perhaps the others have a cloud icon, meaning they're online-only. You'll need to right-click the files or folder and choose Smart Sync > Local. For files with the green tick,…

Hi @"tijanamladjen" , @"LNauwelaerts", could you try the steps provided by @"Lusil" on this post in order to contact the support team directly to investigate this matter in more detail? Thanks!