Jay Dropbox Community Moderator

Hi @"TheFixer", thanks for taking the time to message us! What error do you get when attempting to uninstall the Dropbox desktop application? Have you tried the steps in the advanced reinstall page to see if they help? A screenshot of the error message you're getting would help greatly!

Hi @"TheDanny", thanks for contacting us! How are the scanned documents saved in the Notes app? When exported to other apps, what file type is exported? Are you able to move the files in the Notes app to Dropbox via the iOS Files app? Any other info or screenshots of the error message would be helpful!

Hi @"IDLVR", thanks for joining the Community! It looks like the filepath is showing a shared folder to which you have read-only access. This means that you can't add, edit, or delete any files in this folder, which is why you can't delete it from your account or machine. The Dropbox folder should be located in Finder on…

This option shouldn't be possible on iOS devices, so the fact that it was working is not expected behavior.

Hi @"josephj11", thanks for posting today! Currently, the Dropbox desktop application is officially supported on Ubuntu and Fedora, and not variations on it like kubuntu. Does the Linux installation match the requirements from this article? Any info you can provide would be great!

Hi @"Don1990", thanks for posting today! Currently, when previewing files via the Dropbox mobile app, it needs to be in the foreground. In this instance, it wouldn't be possible to have the app playing music while it was in the background. If you'd like to see this change, you can suggest this idea for others to vote on,…

If you have Kaspersky, then it's possible that something in the antivirus is causing this issue. Have you tried disabling that and NordVPN to see if any of them could be the issue here?

Hi @"Blinick", it does sounds like there is block at the ISP/router level, if you've tried everything else. I'd recommend checking with them on this matter to see if these Dropbox domains have been restricted. As to why it doesn't work on the mobile hotspot, do you get the same error, or a different message? Does the…

It isn't possible to see which user downloaded a file, unless you're on a Dropbox Business team on the Advanced plan, which breaks down more information in the activity logs. 

Hi @"FayH", I've merged your post to a thread with a similar question. Could you try the steps in this post to see if they help?

Have you tried dragging the files in those folders back to their default locations on your machine, and then deleting the empty folders in Dropbox?

Hi @"yotamr30", could you go to the Dropbox desktop application preferences, and then click on the Account tab. Press Alt+H, and then click 'Reset OS folders locations' to see if this helps? Keep me updated with any progress!

Appreciate the details, @"MBarker202", let us know if this issue re-occurs and we'll investigate this further! Enjoy your week!

Hi @"Dorado Global", thanks for contacting us! Are you referring to users downloading files from shared folders which are on their Dropbox account, or shared links which are accessible via the site? This will help me assist further!

Hi @"khodges", thanks for messaging the Community! This feature would only be possible on a Dropbox Business plan on the Advanced subscription, which gives you a breakdown by file. This way, you can locate a specific file that was shared and see the IP address of a file that was accessed via the activity log. If you need…

I'd recommend looking in every app on your machine, to see if there is any antivirus software that you had previously uninstalled, to ensure it was fully removed, including all their extra services. There are certain apps which can cause this issue, so it has to be something on the machine which is preventing your…

I'm glad to hear that you were able to upload the files using Chrome! It's possible that something in Safari is preventing the site from loading the necessary code for the button to work. You could try disabling any extensions which could be affecting this. If you need any further assistance, please let me know!

Hi @"DavidEnnis", thanks for taking the time to message us! It sounds like your browser isn't able to process the upload button for some reason. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even…

Thanks for the update, @"MBarker202", keep me posted with any news!

Hi @Nosbags, it definitely sounds like the site is being blocked. There is a possibility that a VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains. The fact that you had to connect via a mobile device on a different network presumably (since you…

It wouldn't be possible to do this on an iPad. Only the Dropbox site on a desktop machine allows you to open files in Excel or Google Sheets.

Thanks, that's what my colleague mentioned previously about choosing the folder, as this is a necessary step. Glad to hear that the issue appears to be resolved now. If you need any further assistance, please let me know!

Hi @slikjunk, please provide a screenshot showing what you see after you tap the 'Choose' button on the bottom right of your last image, which confirms that you have chosen that specific folder. 

Hi @"MBarker202", it's possible that this is a restriction by Chrome, or something in the browser itself that is preventing the Dropbox site from working correctly. Are you able to drag the file into the root folder? What about uploading the file directly by clicking that option on the site, instead of dragging and…

Hi @"JChristine", what version of Word are you opening on your machine? Are the other documents also Word files? Are they located in the same or different folders? Any other info or screenshots would be helpful!

Hi @"RachForsyth", are these for files you manually uploaded using the mobile app, or for images/videos which used the automatic camera uploads?

Hi @"Chris82", if the users can only see 1 hour of a video, then you're not on a paid Dropbox Business team. Instead, you're most likely on a paid personal plan, namely Dropbox Professional which has the option for expiry dates on links. You can confirm what plan you're on by viewing this page on your account. Let me know…

Hi @"Dewi Morifa", thanks for taking the time to message us! If you're referring to the standard files on this page, then it means private files on your account, those that aren't in shared folders. You can check the size of files and folders using these steps to see if there are any large files on your account. If you…

Hi @"Man716", thanks for messaging today. We appreciate the feedback on the login screen. The captcha appears in order to secure your account from multiple login attempts. If you need any further assistance, please let me know!

Hi @"benswinden", thanks for taking the time to message us! If the files preview on the Dropbox site, but not when downloading, then it sounds like the videos are either not downloading correctly. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any…