Jay Dropbox Community Moderator

Hi @"camden64", thanks for messaging the Community. In general, the log files should be routinely cleared out from your 'logs' folder automatically, as and when needed. There shouldn't be any issues if you were to delete the logs manually in order to free up space on your machine. If you need any further assistance, please…

Hi @"MaxKhan", thanks for posting today! Did you get this error message on the Dropbox site directly, or via the mobile app, or the context menu in Explorer/Finder? This will help me to assist further!

Hi @"ilanagorelik", thanks for messaging the Community. As the job requirement does state that a Zone 2 city is required, do you have a potential address for the new location, or is it undecided as of yet? This will help me to assist further!

HI @"atlasmcorp", just for clarification, are you certain that you didn't activate the referral from a person on same network as your own at the time you activated it?

Have you tried to uninstall and reinstall the app like I suggested previously?

Hi @"AmeliaMN", thanks for bringing this to our attention. Have you tried following these steps to trouble the camera upload feature on your Android device? If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this…

Hi @"wtcolor", thanks for joining the Community! In general, when you get that email, it means that the system has processed the fax and it has been sent to the number you specified. It should have been received on the other end, unless there was an error with their fax machine in some way. If you have any further queries,…

Hi @"jason_aubrey", thanks for posting today. Is this a personal computer, or a company-managed device? Do you have any proxy, VPN, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!

Hi @"drcre8tiv", thanks for bringing this to our attention. As the links in the email aren't working, can you checking the events page or the deleted files page directly in order to restore the missing files on your account? Keep me updated with any progress!

Hi @"Calion", we appreciate your feedback regarding the quota notifications you're receiving. We take all comments into consideration when improving the Dropbox desktop app.

Thanks for the details. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

Hi @"heiner_greenman", thanks for bringing this to our attention. This is correct regarding the larger folders, as they cannot fit in a zip file for the download to be processed. As a workaround, you could try using the Dropbox desktop application itself, and making the external drive as the location for the Dropbox…

What happens exactly when you select the folder in the Dropbox Backup window for that folder?

Yes, with a shared folder, the other user would require a Dropbox account to access it on their account, and it would take up quota as well. However, a shared link to a folder, which I referred to earlier, isn't the same, and can be accessed by anyone without a Dropbox account.

Hi @"Eric333", thanks for bringing this to our attention. If the name isn't personal, could you let us know what is the name of the folder that you're trying to select in order to have it included in the external drive backup? How large is the folder you want to add to your Dropbox Backup? This will help me to assist…

Hi @"DukeOfURL", thanks for contacting us! Are you referring to creating a shared link to a Dropbox folder? This will allow users to view files within the folder on the Dropbox site. This will help me to assist further!

Hi @"EvaChang", I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From there you should be able to contact…

No worries, I'm glad to see that this helped out. We appreciate the feedback about the size of the Share button, and we take all comments into consideration when improving the Dropbox site and services.

If you use Safari in private browsing mode without any extensions, do you still get the same behavior on your device?

Hi @"MVJump", it looks like you've both shared the file (as it says 'Unshare file' at the bottom), and created a shared link to the file. If you share a file directly to a user, they would require a Dropbox account to view the file. Instead of sharing the file directly to users via their email address, could you copy the…

Hi @"PeteTheSwede", thanks for messaging the Community. When you say that you had those folders in the Dropbox folder 'earlier', could you clarify when this was? Were you using the Dropbox Backup feature by any chance at that time? This will help me to assist further!

Hi @"flingfuelexit18171231", thanks for contacting us. The steps there should still be applicable when connecting a new device to your Dropbox account. If you need any further assistance, please let me know!

Hi @"gmarkdunning", thanks for posting. We appreciate the feedback regarding including HEIC files as an option when uploading image to Dropbox Sign. We take all comments into consideration when improving the Dropbox site and services. If you have any further queries or suggestions, feel free to message back.

Did you actually sign out of the Dropbox desktop application after seeing the username currently signed in there, and not just quit the desktop app and re-open it?

Yes, that is the Dropbox desktop application which is used for syncing files. It does look like it's already signed into a Dropbox account, as it states it's up to date (meaning that there is a Dropbox folder on your computer which is syncing correctly), so you can check which account is signed in there use the previous…

You're signing into the Dropbox site, and not the Dropbox desktop application, could you ensure that the desktop app is installed and running when you attempt to sign into it?

As it says at the top that 'This is an unlinked Dropbox', this means it isn't live or connected to any account. You'll need to sign into the correct account in the Dropbox desktop application. Have you tried signing out of the account and signing back in using these steps?

Hi @"RLAZ", thanks for contacting us! Just for clarification, did they delete the entire Dropbox team, including all member accounts, or did they convert your account back to a Basic personal plan before deleting the team? Do you see any of your missing files on the Dropbox site on this page? This will help me to assist…

Hi @"Alan R.12", thanks for messaging the Community! If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress!

Hi @"RickCarraher", thanks for joining the Community! Just for clarification, OneDrive is another cloud provider by Microsoft, so there shouldn't be any OneDrive links being used in this case. After you create a shared link to an MP3 file, you can try forcing the file to render in a browser using these steps. It should be…