Jay Dropbox Community Moderator

Hi @"zekereich", thanks for posting today! Could you confirm what version of Mac OS you're running on your machine? If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress!

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"R_RAMOS", just checking to see if you saw our last reply. If you still have corrupted files in your Dropbox folder, could you help us to help you by providing us with the information we requested. If your issue has been solved, let us know what worked for you!

Hi @"jpeak16", thanks for contacting us. If you clicked the cloud icon in order to download all the files to make them available offline, currently, there isn't a way to reverse this choice without making the entire folder online-only. As you noted, this isn't what you want, since some folders are offline and need to…

Hi @"michael a.31", just checking to see if you saw our last reply. If you still need any help with searching for items on the Dropbox site, please feel free to reach out to us with your results to the steps we provided. If your issue has been solved, let us know what worked for you!

Hi @"Beelzebon", just checking to see if you saw our last reply. If you're still not seeing the context menu item to mark files as online-only, please let us know more with the information we requested. Otherwise, if your issue has been solved, let us know what worked for you!

Hi @"acmq", just checking to see if you saw our last reply. If you still need any help with your files not syncing on your laptop, please let us know. Otherwise, if your issue has been solved, please let us know what worked for you!

Hi @"krwiseman", thanks for posting today. We appreciate the feedback with your suggestion for controlling shared folders at the parent level using toggles. We take all comments into consideration when improving the Dropbox site and services.

Hi @"AdamReed", thanks for joining the Community. Could you let us know if you followed these steps to install the necessary items for Linux Mint? This will help me to assist further!

Hi @"jakeokevans", just checking to see if you saw our last reply. If you still need any help, feel free to reach out to us with the information we requested. If your issue has been solved, let us know what worked for you!

Hi @"sargan", just checking to see if you saw our last reply. If you still need any help, feel free to reach out to us with the information we requested. If your issue has been solved, let us know what worked for you!

Hi @"tungstentalker", just checking to see if you saw our last reply. If you still need any help, feel free to reach out to us with the information we requested. If your issue has been solved, let us know what worked for you!

Hi @"yesnobutton", just checking to see if you saw our last reply. If you still need any help, feel free to reach out to us with the information we requested. If your issue has been solved, let us know what worked for you!

As the email you received was several months ago, it wouldn't be possible to recover the information from that account any longer. I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into…

Hi @"Pencilcaseman", as of yet, there are no updates to any changes in relation to the default PDF app on mobile devices. 

Hi @"Bahri", just checking to see if you saw our last reply. If you still need any help, feel free to reach out to us with the information we requested. If your issue has been solved, let us know what worked for you!

Hi @"9elfer", just checking to see if you saw our last reply. If you still need any help, feel free to reach out to us again. If your issue has been solved, let us know what worked for you!

Hi @"amcoffice", thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further. In the meantime, if there's anything else we can assist with, feel free to reply back here!

Hi @"Beatboxer", thanks for messaging the Community. Could you clarify what you mean by software update? Are you updating the OS itself, or the Dropbox desktop application, or another application on your machine? This will help me to assist further!

Thanks for the info, I've sent you an email, please could you reply to it when you get a chance? In the meantime, if there's anything else we can assist with, feel free to reply back here!

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Hi @"thg82", thanks for bringing this to our attention. Is it possible that your sharing has been temporarily paused as mentioned in this article? Have you previously tried to share anything on your account that could match one of the reasons stated in that article? This will help me to assist further!

Hi @"joshcgoh", just checking to see if you saw our last reply. If you still need any help, feel free to reach out to us with the information we requested. If your issue has been solved, let us know what worked for you!

Hi @"dal721", just checking to see if you saw our last reply. If you still need any help, feel free to reach out to us again. If your issue has been solved, let us know what worked for you!

Hi @"mhuang45", just checking to see if you saw our last reply. If you still need any help, feel free to reach out to us again. If your issue has been solved, let us know what worked for you.

Hi @"Albionic Man", just checking to see if you saw our last reply. If you still need any help, feel free to reach out to us again. If your issue has been solved, let us know what worked for you!

Hi @"DL183", just checking to see if you saw our last reply. If you still need any help, feel free to reach out to us with the information we requested. If your issue has been solved, let us know what worked for you!

Hi @"ncj", just checking to see if you saw our last reply. If you still need any help, feel free to reach out to us again. If your issue has been solved, let us know what worked for you!

Hi @"Gabriela Borges", thanks for bringing this to our attention. If a user hasn't accessed a Dropbox account for over 12 months, then it would be deactivated due to inactivity. Did you last access the account over 12 months ago prior to now? This will help me to assist further.

Hi @"untiedsocks", just checking to see if you saw our last reply. If you still need any help, feel free to reach out to us again. If your issue has been solved, let us know what worked for you!