Jay Dropbox Community Moderator

Thanks for the ticket ID, I've added your comments to the ticket for their awareness. As it is currently with a specialist team, they're better placed to assist you further.

Hi @"KeithRG", in general, there can be issues when recovering the old Dropbox folder via a backup from another service. It could result in the files on the machine overwriting those on the site, since they could be determined to be newer files. There are also additional issues such as file permissions associated with the…

Hi @"ryanrud", thanks for posting on the Community! If you have files synced to your computer, and are visible in your Dropbox folder, then copying those files to another drive wouldn't be detected by Dropbox. This means that the team admin wouldn't be aware of the download either. If you need any more details, feel free…

Thanks for the update. I'd recommend contacting the support team directly for them to investigate this matter in more detail. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Thanks for the info. There has currently been a new update on how Camera Uploads work on the back end, and iOS users may see extended wait times depending on the number of photos they currently have in their camera roll. Please allow for some time for the images to upload, and let me know if you're still experiencing the…

Hi @"Mwallenst", are you able to still manually upload files in the mobile app, just to confirm that uploading does work in the app?

Thanks for the clarification, @"miguelpersa", if you need any further help in the future, please let me know!

Hi @"SophieKeij", the 3 in the middle means it's the beta version. Could you try upgrading to the stable version by follow the steps previously provided by @"Megan" to see if they help?

As you're still experiencing these issues, I'd recommend contacting the support team directly for further assistance.

Hi @"leezale88", have you changed the bandwidth settings in the Dropbox desktop application? If you're still experiencing this issue, then there is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains.

Hi @"jackwaller30", try pressing Alt+H while in the account preferences in the desktop app to see the previous options, and then let me know if this helps!

Have you tried deleting large files to free up more space on the account? You can sort files by size, and determine folder sizes, using these steps.

Okay, so just to check, updating the browser to the latest version worked for you? Are you able to access the site and all the pages normally?

Are you deleting the files from the Dropbox site directly, or via the Dropbox folder on your machine? How much quota are you using up according to this page?

Hi @"kattrin22", could you clarify what you mean by 'more space'? Do you mean that you have free space on your account than expected?

Hi @"dreamboxdownunder", this means that another application on the computer was requesting the files to be downloaded from Dropbox, causing them to become local files with Smart Sync. The browser extension would have been part of that app. The user essentially prevented the app from accessing the Dropbox folder so that…

The dl.dropboxusercontent.com isn't meant to be used for previewing links directly, the raw=1 method is the only official way that files could be previewed. If Shopify is unable to use the raw=1 link, you could try contacting them directly to see if they can allow this on their site.

Hi @"ELGENERALTORRES", could you clarify exactly what you're experiencing on your account? Are you not able to login to the account, or are your shared links no longer working? @Dmg89, according to the ticket ID, I can see that there is a response from the support agent. You should've received their response direct to your…

Could you try switching browsers to see if this helps? Otherwise, can you try using incognito/private browsing mode without any extensions running, and even resetting your browser entirely?

Hi @"miguelpersa", thanks for joining the Community! The site should be visible on the latest version of Brave, as I've just tested it on my device. Could you check that there isn't any plugin or extension on the browser which could be preventing the connection to the site? If you're using an older laptop, then it's…

Hi @"timelesstrials", thanks for messaging the Community! In general, we don't recommend using this method to preview files on the site. Instead, you can change the shared link dl=0 to raw=1 for the file to preview. If you need any more details, feel free to message back!

Hi @"4RunnerVdub", it depends on where you're saving these files. Are you saving them in the Dropbox folder, or another location on your computer? If you get a message asking if it's okay to delete the file from Dropbox, then it will only affect the file in the Dropbox folder, and not in another location on your machine.

Hi @"cwanderson", thanks for posting on the Community! Are you trying to download files from your own account, or via shared links from the website? Could you attach a screenshot showing the error message you're getting? This will help me to assist further!

No worries, @"Maur", if you need any further assistance in future, please let me know. Enjoy your week!

Hi @"Maur", could you clarify the exact steps you used previously when editing the text file via the Dropbox mobile app? Which text editor are you using to edit files?

This information I provided is available in the Smart Sync article on the site. The saving space automatically option marks files as online only if they haven't been used for a long period of time. Since the right click option talks about the current state you want the file to be in, it's either online-only or local, to…

Hi @"dox_user", thanks for posting today! If you want files to appear local on your machine, and you're using Smart Sync, you can right click the folders or files you need in Explorer/Finder, click Smart Sync and then Local. This will download the files onto the machine, so you can edit them locally. If you need any more…

Glad to hear it, @"Dixie605", enjoy your week!

Hi @"Dougseabright", are you certain you don't have a shared folder that has more data in it, which could be pushing your account overquota? Have you tried calculating the size of the folders on the site to see where the majority of the quota is being used? Deleting files from the site would immediately free up quota on…

Hi @"Justin Muschette", could you contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link. Make sure to enter the same email for the account you're experiencing issues with, and then let me know the ticket ID from the automated response you…