Jay Dropbox Community Moderator

You can check if the backup feature has been disabled from the app using these steps. Try moving out other files from the My PC folder to where they should be located on your machine, and keep me updated.

Hi @"Dixie605", thanks for joining the Community! It sounds like you're referring to the computer backup feature. Are you certain it's disabled from the desktop preferences? Are you missing any files on your account, or have you deleted any? Are you able to move files out of the Dropbox folder to other locations on your…

Glad to hear it's working now, @"Marlon4", if you need any further assistance in future, please let me know!

Hi @"kaikubel", could you try opening Chrome in incognito mode, without any plugins or extensions running, to see if this helps?

Interesting, the IP address 127.0.0.1 is localhost, meaning it is your own computer, so not a direct connection to the web. The first thing I'd check is if the HOSTS file is blocking the Dropbox site. You can find the location for the file using these steps. The Dropbox site wouldn't appear in the HOSTS file normally,…

Hi @"DroppinAndBoxin", thanks for joining the Community! If you hover over the Dropbox icon, what message pops up? When you click the icon, then the avatar on the top right, could you choose 'View sync issues' and let me know if anything appears there? This will help me to assist further!

Hi @"sdshahbazi01", thanks for posting on the Community! This is generally a security measure to prevent multiple attempts to reset passwords. Could you try waiting for 24 hours and then attempt to reset the password again? As you didn't receive any emails, could you try adding no-reply@dropbox.com to your contacts list,…

Glad to hear it worked, however, I'm not sure I understand why you had to invite your own account to your Paper docs, since it uses the same email as your own Dropbox account. It would have updated automatically. If this issue occurs again, please let me know.

Thanks for the update and feedback on this matter. If you require any further assistance, please let me know!

No problem, @"Janesavi", enjoy your week ahead!

Are you on a Mac or Windows device? Have you recently updated your OS to the latest version or patched it recently?

Have the folders been reverted to their former location? If you move files out of the Dropbox account, do they move out of the desktop folder as well? If need be, could you try these steps?

Hi @"Allvitende", are you sharing the file from within a team folder, shared folder, or a private folder on your account? Have you made any restrictions to file sharing from the admin console?

Hi @"Jenniferwardstudio", thanks for posting on the Community! Is this a Paper document that you own on your account, or was it shared to you? How did you upload images into the document? Were they already stored on your account? This will help me to assist further!

Could you try running the browser in incognito mode, with no extensions and plugins running, to see if it can connect? Try opening command prompt (Windows key + R, then type cmd), and then type ping dropbox.com. Even if it fails to ping back, if you see an IP address there, which should look like…

The Android version of the Dropbox app should try to open music files in a separate player. Could you try changing the default apps using these steps for the Dropbox app, so you can try a different music player?

@"HI" Balawayne, as @"Mark" and @"Rich" have said, if you don't have the emergency backup codes, or the number used for the backup, then it isn't possible to login to your account to download your data. This post I wrote should help explain why it isn't possible to regain access to your account without these details.

Hi @"Kiwidude", generally, this means that the computer backup feature is disabled. If you click it, what do you see there, are any of the folders already selected or are they all unchecked? If it is definitely unchecked, try going to the Account tabin the desktop preferences, press Alt+H, and choose 'Reset OS folders' to…

Hi @"Marlon4", thanks for posting on the Community! In general, if you're getting this issue, then there is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains. On the mobile, are you connected to the same WiFi network,…

Hi @"Janesavi", when you preview the files, what type of audio file is it? Are you using a specific app to preview it, or the Dropbox mobile app itself? Could you try using a different app to open the file via Dropbox?

Glad to have helped out a fellow writer, @"mylafantastik"! Enjoy the remainder of your week!

If that's the case, then it won't be possible to determine which files are created by specific users, as this is a feature specific to the Dropbox Business plans.

Hi @"lumaimone", if you disconnected the app from the site, then it will take time for the app to index and re-sync the files. How long have you left the computer running to see if this helps? Are you connecting via a work or personal network connection?

Hi @"Leanne J.", thanks for posting today! It should be possible to search for files if you're the admin on a Dropbox Business team on the Advanced plan. In the activity log you get an option to filter files by the user who created them. If you need any more details, feel free to message back!

Hi @"ninde", it won't be possible to transfer the ownership of the Family plan to another user, since the payment (and whatever features the plan now has) is only associated with the account that was upgraded. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future!

Even if you choose not to keep Scrivener in your Dropbox folder, there's a useful feature within that app to make a zip copy of your current project every time you quit it. It saves the last few versions of the same project, and I have those zip files automatically stored in a different Dropbox folder, so at the very…

There are some apps that prevent the Dropbox desktop application from updating as it might affect their own program, or security restrictions. The auto-updater is blocked from updating for these reasons. Regarding the events you're seeing, we appreciate the feedback on this matter and for bringing it to our attention. If…

Hi @"GilbertX", you can see your current plan on this page on your account. If it's a paid account, then you should be able to contact the support team directly from this link. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Hi @"TB00", was this folder originally a team folder, or a private folder on your account?

We appreciate the feedback on this matter. I'd recommend keeping the app up to date, if it doesn't upgrade automatically, to see if this helps with the event logs.