Jay Dropbox Community Moderator

Hi @plsimpson59, thanks for messaging the Community! You can check the total amount of quota on your account here to see how much you're using from your total. If you need to delete files from your account, you can do it online and via your computer from the Dropbox folder, if the Dropbox desktop application is installed…

Hi @"Lead Savvy", I've merged you to a thread with similar queries. Could you try installing the beta version of the Dropbox desktop application to see if this helps? Keep me updated with any progress!

Hi @"Heidi12", thanks for posting today! It should be possible for users to @ others in the same folder. What happens if they try to do so? Are they doing this via the website, or on the Dropbox desktop application or mobile app? This will help me assist further!

Glad to hear it's working now, @"Ricardoalmendra"!

Thanks for the info, @"asuss06", I've merged you to a thread with similar queries. Could you try installing the beta version of the app here.

Hi @"asuss06", thanks for your message! What security software are you running on your device, and is it up to date? Any other info or screenshots would be helpful!

Hi @"Ricardoalmendra", thanks for joining the Community! Could you confirm what anti-virus software you're running on your device? Have you tried settings the date and time to be manual, or automatic? Any other info or screenshots would be helpful!

No worries, @"Blinick", if you do discover the reason for this, please let us know as it might assist other users with a similar issue.

Are you able to rename the file prior to saving it, since there doesn't appear to be an extension on the file itself, and then try saving it toy your account?

It definitely sounds like something on your computer is preventing the connection to Dropbox. As to what that is, only you can determine if you have any old antivirus software or security software installed which could be preventing connections to the Dropbox site. Since it's a security certificate error, this can also…

Hi @"Jen Quinn", I've merged this post to a thread with similar requests. As you've already uninstalled the Dropbox desktop application, most likely you didn't disable the computer backup feature before doing so, which would have restored the folder paths. Could you try the steps in this post to see if they help?

When you uninstall Dropbox, do you also get the option to uninstall the DropboxUpdate app? Did you reboot your machine when you uninstalled the app? Regarding the error 2 message, could you try the steps in this post to resolve it?

Glad to have helped out today! If you need any further assistance, please let me know. Enjoy the rest of your week!

Hi @"TheFixer", thanks for taking the time to message us! What error do you get when attempting to uninstall the Dropbox desktop application? Have you tried the steps in the advanced reinstall page to see if they help? A screenshot of the error message you're getting would help greatly!

Hi @"TheDanny", thanks for contacting us! How are the scanned documents saved in the Notes app? When exported to other apps, what file type is exported? Are you able to move the files in the Notes app to Dropbox via the iOS Files app? Any other info or screenshots of the error message would be helpful!

Hi @"IDLVR", thanks for joining the Community! It looks like the filepath is showing a shared folder to which you have read-only access. This means that you can't add, edit, or delete any files in this folder, which is why you can't delete it from your account or machine. The Dropbox folder should be located in Finder on…

This option shouldn't be possible on iOS devices, so the fact that it was working is not expected behavior.

Hi @"josephj11", thanks for posting today! Currently, the Dropbox desktop application is officially supported on Ubuntu and Fedora, and not variations on it like kubuntu. Does the Linux installation match the requirements from this article? Any info you can provide would be great!

Hi @"Don1990", thanks for posting today! Currently, when previewing files via the Dropbox mobile app, it needs to be in the foreground. In this instance, it wouldn't be possible to have the app playing music while it was in the background. If you'd like to see this change, you can suggest this idea for others to vote on,…

If you have Kaspersky, then it's possible that something in the antivirus is causing this issue. Have you tried disabling that and NordVPN to see if any of them could be the issue here?

Hi @"Blinick", it does sounds like there is block at the ISP/router level, if you've tried everything else. I'd recommend checking with them on this matter to see if these Dropbox domains have been restricted. As to why it doesn't work on the mobile hotspot, do you get the same error, or a different message? Does the…

It isn't possible to see which user downloaded a file, unless you're on a Dropbox Business team on the Advanced plan, which breaks down more information in the activity logs. 

Hi @"FayH", I've merged your post to a thread with a similar question. Could you try the steps in this post to see if they help?

Have you tried dragging the files in those folders back to their default locations on your machine, and then deleting the empty folders in Dropbox?

Hi @"yotamr30", could you go to the Dropbox desktop application preferences, and then click on the Account tab. Press Alt+H, and then click 'Reset OS folders locations' to see if this helps? Keep me updated with any progress!

Appreciate the details, @"MBarker202", let us know if this issue re-occurs and we'll investigate this further! Enjoy your week!

Hi @"Dorado Global", thanks for contacting us! Are you referring to users downloading files from shared folders which are on their Dropbox account, or shared links which are accessible via the site? This will help me assist further!

Hi @"khodges", thanks for messaging the Community! This feature would only be possible on a Dropbox Business plan on the Advanced subscription, which gives you a breakdown by file. This way, you can locate a specific file that was shared and see the IP address of a file that was accessed via the activity log. If you need…

I'd recommend looking in every app on your machine, to see if there is any antivirus software that you had previously uninstalled, to ensure it was fully removed, including all their extra services. There are certain apps which can cause this issue, so it has to be something on the machine which is preventing your…

I'm glad to hear that you were able to upload the files using Chrome! It's possible that something in Safari is preventing the site from loading the necessary code for the button to work. You could try disabling any extensions which could be affecting this. If you need any further assistance, please let me know!