Jay Dropbox Community Moderator

Hi @"DavidEnnis", thanks for taking the time to message us! It sounds like your browser isn't able to process the upload button for some reason. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even…

Thanks for the update, @"MBarker202", keep me posted with any news!

Hi @Nosbags, it definitely sounds like the site is being blocked. There is a possibility that a VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains. The fact that you had to connect via a mobile device on a different network presumably (since you…

It wouldn't be possible to do this on an iPad. Only the Dropbox site on a desktop machine allows you to open files in Excel or Google Sheets.

Thanks, that's what my colleague mentioned previously about choosing the folder, as this is a necessary step. Glad to hear that the issue appears to be resolved now. If you need any further assistance, please let me know!

Hi @slikjunk, please provide a screenshot showing what you see after you tap the 'Choose' button on the bottom right of your last image, which confirms that you have chosen that specific folder. 

Hi @"MBarker202", it's possible that this is a restriction by Chrome, or something in the browser itself that is preventing the Dropbox site from working correctly. Are you able to drag the file into the root folder? What about uploading the file directly by clicking that option on the site, instead of dragging and…

Hi @"JChristine", what version of Word are you opening on your machine? Are the other documents also Word files? Are they located in the same or different folders? Any other info or screenshots would be helpful!

Hi @"RachForsyth", are these for files you manually uploaded using the mobile app, or for images/videos which used the automatic camera uploads?

Hi @"Chris82", if the users can only see 1 hour of a video, then you're not on a paid Dropbox Business team. Instead, you're most likely on a paid personal plan, namely Dropbox Professional which has the option for expiry dates on links. You can confirm what plan you're on by viewing this page on your account. Let me know…

Hi @"Dewi Morifa", thanks for taking the time to message us! If you're referring to the standard files on this page, then it means private files on your account, those that aren't in shared folders. You can check the size of files and folders using these steps to see if there are any large files on your account. If you…

Hi @"Man716", thanks for messaging today. We appreciate the feedback on the login screen. The captcha appears in order to secure your account from multiple login attempts. If you need any further assistance, please let me know!

Hi @"benswinden", thanks for taking the time to message us! If the files preview on the Dropbox site, but not when downloading, then it sounds like the videos are either not downloading correctly. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any…

Hi @"paultopia", have you tried the steps in the earlier post to see see if this helps?

Thanks for the confirmation. I've sent you an email, please could you reply to it as soon as possible!

Thanks for the info, would it be possible to contact you at the email associated with your forum profile to investigate this in more detail?

Hi @"revmlt", you can pause syncing by following the steps in this article. Let me know if you need any more info!

Hi @"yvettescott", I'm still a little confused on how you are 'editing' the file. Are you downloading the files after uploading from the site? Please attach a screenshot to your forum post, on how the form looks like before with the editable fields and after uploading to Dropbox, showing where you can't edit.…

Hi @"Khaled Yassin", what error do you get when you attempt to login to the account? Were you part of a Dropbox Business team?

As this is referring to an API request, I've moved your request to the API forum for the team there to assist.

Hi @"ftavp", thanks for posting today! Could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. This will help me assist further!

Hi @"gobenavides", thanks for messaging the Community! Are you experiencing this on all files on your account? How much free quota do you have left on this page? Could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even…

Hi @"taricco", @"yar1vn", the Family plan offers 2 TB shared for up to 6 family members, with a shared family folder, and would cost the equivalent of 2 Dropbox Plus plans under one bill. Upgrading 6 separate accounts to Plus would cost more than one Family plan, although they each would have full access to their own 2 TB…

Hi @"abcdefgarin", could you try rebooting your device to see if this helps? 

Hi @"RudyVDW", thanks for messaging the Community! Currently, it isn't possible to sync an external drive to Dropbox, without using the Dropbox folder or the Dropbox desktop application. However, there may be a third party app or service that can help with this matter. Additionally, you'd need to use selective sync again…

No worries, @"mokh", if you need any more info, please let me know. Enjoy your weekend!

If you didn't use Dropbox since October 2014, then you wouldn't have any backups on Dropbox since that date. Since you switched to an iPhone, is it possible that they could be located on iCloud?

If the files aren't visible on the events page, then it means that any changes were made over 6 months ago, meaning the files could have been deleted a while ago, if this is the same account you have been using since 2014. Due to this, it wouldn't be possible to recover any files from Dropbox. Since you've stopped using…

Hi @"EllieLew", you can check your deleted files page to see if you can recover any deleted files, assuming they were deleted within the last 30 days. Do you see any deletion events related to the missing images?

Hi @"mokh", are you certain that they've installed the Dropbox desktop application, under the same email address you invited them to? As per @"Rich", try checking the status of your referral and let us know what you see!