Jay Dropbox Community Moderator

Hi @"Andinoxxiii", thanks for contacting us. You mentioned that you tried to contact the support team previously. Do you have a ticket ID from the automated response so I can check our system regarding this matter? This will help me to assist further!

Glad to hear it worked for you, @"ryandandelion". If you need any further assistance in future, please let me know. Enjoy the remainder of your week!

Hi @"ryandandelion", thanks for messaging the Community! Could you try resetting the default settings in the Android OS by following these steps? Keep me updated with any progress!

Glad to hear you were able to export the files, @"Zajac". Enjoy the remainder of your week!

Hi there, could you try contacting the support team directly for further assistance on this matter? Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Hi @"bbonner92", I understand your frustration over this matter. However, as this is related to specific account connections to Salesforce, the support team would be better placed to assist further. 

Hi @"zen_shots", in the error message you got in the prompt, could you click the blue link at the bottom, then copy and paste the log in the thread to look into this further!

Thanks for the update, @"Rudolph", glad to hear you were able to find a solution.

Are you trying to scroll via the Dropbox mobile app, or a third party PDF viewer?

Hi @"NonprofitScotland", do the folders have any incompatible characters in their name, such as a : or | symbol? Which devices are you using with Outlook to access your account?

Hi @"Zajac", thanks for posting on the Community. What happens if you attempt to export files from the Dropbox mobile app into the other app? Do you get any error messages when doing so? This will help me to assist further!

I understand, if you need any further assistance in future, please let me know!

Since you're on a Plus plan, there isn't any issue with device limits. An advanced re-installation with admin permissions would still be helpful, even if it's a new computer. Keep me updated with any progress!

Thanks for the info, your post is now in the API forum for more appropriate assistance on this matter!

Hi @"Rudolph", thanks for joining the Community! Generally, to scroll horizontally, you can hold the Shift key on your keyboard and use the mouse wheel. This might depend on your current setup and OS. If you need any further assistance, please let me know!

Hi @"alextanalextan", are you referring to using the Dropbox API with an app or service you created yourself? If so, I can move this thread to the appropriate forum.

Hi @LorraineM, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

You said you tried to do that but 'it did not help'. Do you mean you don't see any option? Are you right clicking a folder icon? Where exactly are you right clicking? Are you following these steps in this image I found on the web? Could you do that for both this Documents folder, and for the one you see inside the Dropbox…

Is there a Location tab when you right click the Documents folder and click Properties? If so, try these steps to see if they help.

Just to clarify, if you right click the Documents folder in the Dropbox folder and click Properties, does it show a Location tab? As you mentioned you uninstalled the Dropbox desktop application, this is why your Dropbox folder isn't syncing any longer.

I wouldn't know the steps myself, or be able to advise on this matter, since it is an Apple feature, not a Dropbox feature. You can try researching more about public folders on their site, or contact them directly for further assistance.

It seems to be that way, the only common thing is the name, since their folder should be called 'Drop Box', with a space in it. Have you checked the article to see if you can disable it, or make any changes to that folder via the Mac OS itself?

Hi @"Romf", the option to automatically convert images to JPG is only on the automated camera uploads setting, as @"Rich" said. When you manually import files, they are uploaded as is, meaning they would be uploaded as HEIC files. Hope this helps to clarify matters!

Hi @"Gentleman Manatee", thanks for joining the Community! Do you want to relocate your Dropbox folder onto the external drive itself? Are you more interested in having files on the external drive sync to your Dropbox account, which already has a Dropbox folder on the internal drive? This will help me to assist further!

Hi @"kviavattine", is the public folder a smart folder in Finder, or a normal folder? Are you certain this is the official Dropbox folder, and not the Mac-specific Drop Box folder?

Thanks for the ticket ID. I can see that this is with a specialist team who are better placed to look into it further. I'd gone ahead and prioritized it to expedite matters on your behalf.

Hi @"Monumental", @"SECRETSOUND", I'd recommend contacting the support team directly for them to investigate this matter in more detail on their end. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Okay, it looks like only the mobile app is installed on a phone. What is the file path you're seeing in Explorer? Are you able to move files out of the Dropbox folder directly?

If that's the case, then it sounds like you haven't disabled the computer backup feature fully. Can you see if any devices are still linked to your account from here?

Hi @"glaw21", could you clarify what you mean by your laptop only having C:, but Dropbox being located on E:? Is this an external drive? Symlinks to other locations wouldn't work with Dropbox, and instead only the link itself would be copied.