Jay Dropbox Community Moderator

Hi @"Boyan M.", thanks for posting today, I've merged you to this post with similar queries. The offline file feature only allowed files to be accessed from within the Dropbox mobile app, and not via the file manager. If this was possible via an Android device, then this was unintended, and the app has been since been…

Is NS the team admin on that Dropbox Business team? The team admin does have the ability to prevent permanent deletions on any file in their account.

Not a problem, if you need any further info in future, please let me know. Enjoy the rest of your week!

Hi @"MJoergensen", are you in a Dropbox Business team by any chance, or are these all personal accounts?

Since the app isn't signed into any Dropbox account, you can leave it like that and uninstall the app if you no longer want to use Dropbox on your computer. As it looks like you have very little space left on your ****** drive, and that you're a member of a Dropbox Business team given the name of the folder, there's…

Not a problem, @"Cendrillon", if you need any more details, feel free to message back. Enjoy your week!

Could you forward a screenshot showing the total capacity of your ****** drive, and how much space is taken up there so we can assist further?

Thanks for the info, after some research on the internet, this appears to be a random Windows error which could occur with any program.. It doesn't seems to be directly related to Dropbox, but could be a sign of another issue inside your Windows installation. Have you tried updating Windows to see if this helps?

The Dropbox desktop application would only sync other computer folders (namely Desktop, Documents and Downloads) if you enabled the computer backup feature. If it's disabled, all that would be synced are the files in the Dropbox folder itself. It doesn't sync your entire computer, as this feature isn't available on Dropbox.

Hi @"earthpilgrim", thanks for joining the Community! Do any of the folders have incompatible characters in them? Are they specific folders in a location, or randomly located? Any other info or screenshots would be helpful!

Hi @"bbethel", are you certain that the download of the Dropbox desktop application was successful? Could you try downloading it using a different browser? 

Hi @"legoon1", if you're still experiencing this issue, could you try contacting the support team by clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in…

Hi @"Rikonthebarge", it sounds like the files aren't downloading correctly onto your machine from the site. You mentioned that you installed the desktop app, is the Dropbox icon visible in the menu bar at the top? When you click the icon, what message do you see on the bottom left? Does it say syncing, up to date, or…

Hi @"Cendrillon", you could resume syncing in the desktop app, and then immediately quit the app. This way the only way files will sync to your account is when the app is running. Just out of curiosity, is there a reason you don't want the app to sync automatically, and only when you choose to have the app running?

Hi @"SusanSpears", thanks for posting on the Community! On a Dropbox Basic plan, as you've discovered, there is a limit of 3 devices, which could be desktop, laptop, mobile or tablet devices. Multiple logins on the same computer, but with different computer profiles, would also count as a separate device connection. With…

Can you access the site from a mobile device on the same network? Do other computers on the network have the same issue? As it doesn't sounds like this is related to Dropbox, there isn't much else I can suggest. However, the 'err_connection_refused' has quite a few resources after searching on the web on how to resolve it,…

Have you tried freeing up some space on your computer before installing the Dropbox desktop application? How much ****** disk space you have on the machine?

Most likely it's because those files were online-only, so they aren't actually located on the machine. When the app is installed, opening the files would allow them to download from the site so you can preview and edit them.

If the Dropbox desktop application is syncing files, even when it is placed into sleep/hibernation, the process would be paused and the app would act like all others, essentially shutting down for the duration. If you find out any more information after the inspection, please let me know.

Thanks for the ticket ID, I'd gone ahead an prioritized the ticket on your behalf. I can also see that a support agent has replied to your message. Please could you reply to their message so that they can continue to assist you on this matter!

I can only recommend checking the posts in this very thread, since something is definitely preventing access to the Dropbox servers from your machine. Whether this is a VPN, proxy setting in the app, ISP or router issues, we can't say, as it's specific to your device. Does this issue occur on a different network, or on…

Hi @"keithfkelly", thanks for messaging the Community! Have you tried an advanced reinstallation of the Dropbox desktop application to see if this helps? Make sure to do this if you're not on a Dropbox Basic plan with more than 3 devices connected. Keep me updated with any progress!

Hi @"iksa", thanks for messaging today! I can only reiterate what my message in that thread said, as it hasn't changed; when the Dropbox desktop application is installed, it doesn't prevent devices from sleeping. If your computer isn't sleeping correctly, you might have another hardware or OS-related issue which is causing…

Thanks for joining the topic @"ken l.19" and @"denisebrown"! Just to confirm, did you try these steps, and the issue persisted @"ken l.19"? Since you mentioned using a Mac device instead @"denisebrown", you could try researching the HOSTS file on a Mac. While this isn't an official solution recommended by Dropbox, as it…

Hi @"wendy_mugridge", thanks for joining the Community! If you have folders and files that are already marked as online-only, then they shouldn't take up any space on your machine. Could you check that the 'Smart Sync update for Mac' setting is enabled on this page, and then reboot the device to see if this helps? Keep me…

Hi @"MarkInfo27", thanks for messaging the Community! Currently, it isn't possible to know if a person downloaded a file via a shared link. However, using Dropbox Transfer would allow you to know if the file has been downloaded. If you need any further assistance, please let me know!

Thanks for the info. Regarding test files, I meant for any new file that you've created to see if the same behavior occurs. It might be worth contacting the support team directly for further assistance on this matter. Once you get a ticket ID from the automated response, please let me know the number here so I can locate…

Thanks for the update, @"Researchboy", if you experience this issue again, please let me know. Enjoy your week!

Hi @"Aaron Ferrucci", thanks for messaging the Community! Does this occur for any Logic Pro file you're trying to open, even file test files? Do you always mark those files as local first before opening them on your machine? This will help me to assist further!

Is this behavior for any Word document on your account? Are the documents actually read-only when viewed in the desktop version by right clicking the file and then Properties? Are they files downloaded from the internet, prior to uploading to Dropbox, as Microsoft does prevent edits on those types of files. Can you try…