Jay Dropbox Community Moderator

Hi @"miguelpersa", thanks for joining the Community! The site should be visible on the latest version of Brave, as I've just tested it on my device. Could you check that there isn't any plugin or extension on the browser which could be preventing the connection to the site? If you're using an older laptop, then it's…

Hi @"timelesstrials", thanks for messaging the Community! In general, we don't recommend using this method to preview files on the site. Instead, you can change the shared link dl=0 to raw=1 for the file to preview. If you need any more details, feel free to message back!

Hi @"4RunnerVdub", it depends on where you're saving these files. Are you saving them in the Dropbox folder, or another location on your computer? If you get a message asking if it's okay to delete the file from Dropbox, then it will only affect the file in the Dropbox folder, and not in another location on your machine.

Hi @"cwanderson", thanks for posting on the Community! Are you trying to download files from your own account, or via shared links from the website? Could you attach a screenshot showing the error message you're getting? This will help me to assist further!

No worries, @"Maur", if you need any further assistance in future, please let me know. Enjoy your week!

Hi @"Maur", could you clarify the exact steps you used previously when editing the text file via the Dropbox mobile app? Which text editor are you using to edit files?

This information I provided is available in the Smart Sync article on the site. The saving space automatically option marks files as online only if they haven't been used for a long period of time. Since the right click option talks about the current state you want the file to be in, it's either online-only or local, to…

Hi @"dox_user", thanks for posting today! If you want files to appear local on your machine, and you're using Smart Sync, you can right click the folders or files you need in Explorer/Finder, click Smart Sync and then Local. This will download the files onto the machine, so you can edit them locally. If you need any more…

Glad to hear it, @"Dixie605", enjoy your week!

Hi @"Dougseabright", are you certain you don't have a shared folder that has more data in it, which could be pushing your account overquota? Have you tried calculating the size of the folders on the site to see where the majority of the quota is being used? Deleting files from the site would immediately free up quota on…

Hi @"Justin Muschette", could you contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link. Make sure to enter the same email for the account you're experiencing issues with, and then let me know the ticket ID from the automated response you…

You can check if the backup feature has been disabled from the app using these steps. Try moving out other files from the My PC folder to where they should be located on your machine, and keep me updated.

Hi @"Dixie605", thanks for joining the Community! It sounds like you're referring to the computer backup feature. Are you certain it's disabled from the desktop preferences? Are you missing any files on your account, or have you deleted any? Are you able to move files out of the Dropbox folder to other locations on your…

Glad to hear it's working now, @"Marlon4", if you need any further assistance in future, please let me know!

Hi @"kaikubel", could you try opening Chrome in incognito mode, without any plugins or extensions running, to see if this helps?

Interesting, the IP address 127.0.0.1 is localhost, meaning it is your own computer, so not a direct connection to the web. The first thing I'd check is if the HOSTS file is blocking the Dropbox site. You can find the location for the file using these steps. The Dropbox site wouldn't appear in the HOSTS file normally,…

Hi @"DroppinAndBoxin", thanks for joining the Community! If you hover over the Dropbox icon, what message pops up? When you click the icon, then the avatar on the top right, could you choose 'View sync issues' and let me know if anything appears there? This will help me to assist further!

Hi @"sdshahbazi01", thanks for posting on the Community! This is generally a security measure to prevent multiple attempts to reset passwords. Could you try waiting for 24 hours and then attempt to reset the password again? As you didn't receive any emails, could you try adding no-reply@dropbox.com to your contacts list,…

Glad to hear it worked, however, I'm not sure I understand why you had to invite your own account to your Paper docs, since it uses the same email as your own Dropbox account. It would have updated automatically. If this issue occurs again, please let me know.

Thanks for the update and feedback on this matter. If you require any further assistance, please let me know!

No problem, @"Janesavi", enjoy your week ahead!

Are you on a Mac or Windows device? Have you recently updated your OS to the latest version or patched it recently?

Have the folders been reverted to their former location? If you move files out of the Dropbox account, do they move out of the desktop folder as well? If need be, could you try these steps?

Hi @"Allvitende", are you sharing the file from within a team folder, shared folder, or a private folder on your account? Have you made any restrictions to file sharing from the admin console?

Hi @"Jenniferwardstudio", thanks for posting on the Community! Is this a Paper document that you own on your account, or was it shared to you? How did you upload images into the document? Were they already stored on your account? This will help me to assist further!

Could you try running the browser in incognito mode, with no extensions and plugins running, to see if it can connect? Try opening command prompt (Windows key + R, then type cmd), and then type ping dropbox.com. Even if it fails to ping back, if you see an IP address there, which should look like…

The Android version of the Dropbox app should try to open music files in a separate player. Could you try changing the default apps using these steps for the Dropbox app, so you can try a different music player?

@"HI" Balawayne, as @"Mark" and @"Rich" have said, if you don't have the emergency backup codes, or the number used for the backup, then it isn't possible to login to your account to download your data. This post I wrote should help explain why it isn't possible to regain access to your account without these details.

Hi @"Kiwidude", generally, this means that the computer backup feature is disabled. If you click it, what do you see there, are any of the folders already selected or are they all unchecked? If it is definitely unchecked, try going to the Account tabin the desktop preferences, press Alt+H, and choose 'Reset OS folders' to…

Hi @"Marlon4", thanks for posting on the Community! In general, if you're getting this issue, then there is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains. On the mobile, are you connected to the same WiFi network,…