Jay Dropbox Community Moderator

Hi @"Janesavi", when you preview the files, what type of audio file is it? Are you using a specific app to preview it, or the Dropbox mobile app itself? Could you try using a different app to open the file via Dropbox?

Glad to have helped out a fellow writer, @"mylafantastik"! Enjoy the remainder of your week!

If that's the case, then it won't be possible to determine which files are created by specific users, as this is a feature specific to the Dropbox Business plans.

Hi @"lumaimone", if you disconnected the app from the site, then it will take time for the app to index and re-sync the files. How long have you left the computer running to see if this helps? Are you connecting via a work or personal network connection?

Hi @"Leanne J.", thanks for posting today! It should be possible to search for files if you're the admin on a Dropbox Business team on the Advanced plan. In the activity log you get an option to filter files by the user who created them. If you need any more details, feel free to message back!

Hi @"ninde", it won't be possible to transfer the ownership of the Family plan to another user, since the payment (and whatever features the plan now has) is only associated with the account that was upgraded. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future!

Even if you choose not to keep Scrivener in your Dropbox folder, there's a useful feature within that app to make a zip copy of your current project every time you quit it. It saves the last few versions of the same project, and I have those zip files automatically stored in a different Dropbox folder, so at the very…

There are some apps that prevent the Dropbox desktop application from updating as it might affect their own program, or security restrictions. The auto-updater is blocked from updating for these reasons. Regarding the events you're seeing, we appreciate the feedback on this matter and for bringing it to our attention. If…

Hi @"GilbertX", you can see your current plan on this page on your account. If it's a paid account, then you should be able to contact the support team directly from this link. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Hi @"TB00", was this folder originally a team folder, or a private folder on your account?

We appreciate the feedback on this matter. I'd recommend keeping the app up to date, if it doesn't upgrade automatically, to see if this helps with the event logs.

I'd recommend contacting the support team with the transaction ID located in the invoice. You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible. Once you get a ticket ID from the automated response, please let me know the…

Hi @"td47", thanks for posting today! Could you try reinstalling the Dropbox desktop application, without uninstalling it first, using this link to see if this resolves the issue? Keep me updated with any progress!

Do you see any recent events which could indicate if the files were moved elsewhere for some reason?

Hi @"mylafantastik", thanks for joining the Community! I use Scrivener so I understand how it backs up to Dropbox. It sounds like it was corrupted in some way, maybe the files were already deleted from the Mac in repair? Are you able to recover an old version of the file from the Dropbox site, or if it was deleted, try…

Hi @"NiniBeridze", if you're on a paid plan, you can request this information by contacting the support team directly. They should be able to assist with more information on this matter.

Hi @"icarusct", thanks for joining the Community! Currently, there isn't a method to see and sort every single file on your account to check their sizes. You would need to go into each individual folder on your account, and if need be, calculate the folder size so that you can see which folders are larger. There may be an…

Hi @"Georgesmiley", thanks for messaging the Community! What happens if you click the 'View' button in the screenshot? Could you try quitting the desktop app, clearing the cache folder, and then see if this helps? Keep me updated with any progress!

Hi everyone, I've merged your posts into this thread. If you're still experiencing this issue, please could you contact the support team directly for them to investigate this in more detail.

Hi @"Oldmaven", if Facebook doesn't appear there, then it means you can't export that specific image or file to the app. You might need to contact Facebook if this is a normal image, since this would be an issue on their end preventing the image from being exported to Facebook.

I can't read the words on the screenshot since they're too small. Could you try updating your Windows device with any new security updates to see if this helps with the signing in process?

Hi @"LFW", if you're still experiencing issues, I'd recommend replying to the last email you received two days ago from the support team for them to investigate further on their end. They should be able to assist in more detail.

Hi @"mtnbikir", just to clarify, when you install with admin privileges, this means not right clicking the file to run as administrator, as per these steps. If you're still experiencing issues with the app, you can contact the support team directly for them to investigate further.

Hi there @"jmshon", thanks for posting! Would you mind sending along a screenshot of the prompt you're seeing there, excluding any personal info? Also, can you let me know which version of your preferred browser you're using? Looking forward to hearing back from you!

Hi @"HowToDoIt", it isn't possible to fill in fields while previewing PDF files on the Dropbox site, since it is only for previewing and not editing directly. Hope this helps to clarify matters!

I've sent emails to both of you @"Black Fly", @"Freqs". Please could you reply to them when you get a chance!

Hi @"Mastermaker", @"scottdurkee", could you try the steps in this thread to see if they help with your issue? Keep me updated!

Hi @"enseko", thanks for joining the Community! Currently, there isn't a direct email address to contact Dropbox support. Depending on your existing plan, you may be able to create a ticket from the support page. Your support options will vary depending on the plan. If you require any general assistance, without any…

No probs, @"wadeg"! If you need any more details, feel free to message back! Enjoy the remainder of your week!

Would it be possible to contact you at the email associated with your forum profile, @"Black Fly", to look into this further?