Jay Dropbox Community Moderator

Just for clarification, are you accessing it from the Dropbox site directly, or via another app, such as the Dropbox for S Mode app?

If the missing files weren’t syncing to your account, then it wouldn’t be possible to recover them from the site. However, it might be possible to recover the files from the local machine from the recycle bin, or using a third party app or service to do so.

Hi @"Steve S.77", thanks for bringing this to our attention. Could you clarify exactly what you're experiencing on the site? A screenshot of this would help us greatly and will help me to assist further!

Hi @"LZiegler1", @"MrColJ", thanks for bringing this to our attention. It sounds like your Dropbox Business team has recently upgraded to the new team space. Your team admin would've received an email about this change and how to prepare the team for the upgrade. You can read more about the team space in this article on…

Hi @"ryanmouttet", I've merged you to this thread which has other users asking the same question, along with the solution. If you need any further assistance, please let me know!

What option did you see when you viewed the desktop app preferences? Are you able to locate the missing files on the Dropbox site directly on the Backups page?

Hi @"jkperona", thanks for the info. I'd recommend getting in contact with the support team directly for further assistance on this matter with the Passwords extension.

Hi @"RIC4life", just for clarification, have you disabled the computer backup from the Dropbox desktop application? Which folders in particular are syncing to the site? Regarding the business files that aren't syncing, are those visible on the Dropbox site?

Hi @"sadagopal", I've sent you an email, please could you reply to it when you get a chance!

Thanks, I've replied to your email just now. Feel free to reply when you get a chance.

Hi @"Tobyh", it does sound like the Dropbox desktop application is still attempting to sync the files across. We'd recommend waiting for the process to continue. If you experience any further issues, try getting in contact with the support team directly for further assistance.

Hi @"casatik", I've sent you an email, please could you reply to it as soon as possible to look into this further?

Hi @"amyonline15", we appreciate the update. We'd recommend continuing your communication with the support agent via email, as they are a part of the specialist team which could assist you in more detail than we can provide on the community.

Hi @"usrx", we appreciate the feedback on this matter. The camera upload feature currently doesn't allow any customization when it comes to renaming the files during the upload process. If you wish, you can suggest this change as a new idea for other users to vote on, in order to pass it onto the dev team for their…

Hi @"lennartl", thanks for the update. I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Thanks for the update, I'd recommend getting in contact with the support team directly for further assistance on this matter.

Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Hi @"le_avion", how many files do you have in the Dropbox account overall? Is it over 300k files for instance?

Hi @"Henk M.", what versions of Safari and Firefox are you running on your Mac, and what OS version are you on?

Hi @"Diego Baragiola", thanks for bringing this to our attention. Are you able to uninstall and reinstall the app to see if this resolves the behavior? Keep me updated with any progress!

Do you have the ticket ID in order to locate it on our system?

Hi @"rachoo78", the Dropbox desktop application still exists, and has always been around since it was introduced. The only thing that changed was the relatively recent file navigator in the desktop app, which was introduced and then discontinued later. The icon in the system tray/menu bar is technically the Dropbox desktop…

Hi @"Larry Placido", if you hover over the Dropbox icon in the system tray/menu bar, does it state Syncing, up to date, or any other messages?

Hi @"jkarp1010", if the other users can upload into your folders, then it could be a shared folder which would take up quota on your account and theirs. Let me know if you need any more info.

I'm glad to hear that they were able to locate and resolve the issue. If you need any further assistance in future, please let us know. Enjoy your weekend!

Currently, it should be technically possible to do what you're doing, however, it would require you to manually change all the local drives to be the same, and configure the Dropbox desktop application to move the Dropbox folder to those specific locations. Even when doing so, there may still be unexpected events that…

Hi @"cbarnett88", thanks for contacting us. You can have a look through this article on our site, as well as the security whitepaper for more information on how the Dropbox service works. Let me know if you need any more info!

Hi @"nikaymateo", if you want to change the email on your account, you can do so from this page. Bear in mind that the email to which you're switching should not already be associated with another Dropbox account. If you need any further assistance, please let me know.

Hi @"Bluebicycle", what version of the Mac OS are you all running? Do any of your users have the Dropbox folder stored on the ~CloudStorage folder on their device?

Thanks for the info, I've sent you an email regarding this matter, please could you reply to it as soon as possible.