Jay Dropbox Community Moderator

Hi @"hanskfroschauer", I'd recommend getting in contact with the support team to look into this matter in more detail on their end. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Hi @"konocti-view1", since you're posting on the forum with 2 different accounts, as @"Rich" suggested, it seems you already have an account with the correct email. Try logging into the account with the correct email, or resetting the password if you're not sure what it is. Since that account already exists, you can try…

Hi @"Kay11R", thanks for messaging the Community. You can delete the shared folder from your account by following these steps. It's also possible to permanently remove your access to the folder if you wish. Keep me updated with any progress!

Hi @"swivel65", thanks for posting today!. You can follow the steps in this article if you wish to disable Accessibility for the Dropbox desktop application. Regarding Dropbox Rewind, it's possible that Accessibility might need to be enabled for that feature to function. If you need any further assistance, please let me…

Hi @"spikejj--", thanks for posting today! You can delete files from your Dropbox account by deleting them from the Dropbox folder on your machine, if the Dropbox desktop application is installed. Otherwise, you can delete them from the Dropbox site, which would then delete them from all connected devices. If you need any…

Is this occurring only in the Dropbox folder itself or anywhere in Finder?

Does quitting the app make any difference when searching in Finder?

Hi everyone, if you're interested in installing the beta for the Apple silicon (M1) version of the Dropbox desktop application, these are the steps you need to follow: * Visit your account settings on the Dropbox site. * Enable the option for Early Releases * Install the beta client for Mac * For good measure, I would also…

Hi @"sergimia", could you confirm the version of the Dropbox desktop application you're running? You can do this by hovering your mouse over the Dropbox icon in the system tray or menu bar.

Hi @"DrooCloo", thanks for posting today. Could you clarify from which tab you're try to upload images? Is this on the Files tab, or the Photos tab in the Dropbox mobile app? Any other info or screenshots would be helpful!

Hi @"henrissousa", in addition to what @"Mark" suggested, you can also lock files, preventing other users from editing them. Once you've finished editing the file, you can unlock it. If you need any further assistance, please let me know!

Hi @"Yuki5", thanks for joining the Community! Essentially, when you join a Family plan, you get a Plus account with all the additional features it includes, and an unlimited number of device connections. The only difference to a normal Plus plan is that the quota is shared among the whole family group, and that you get a…

Hi @"robinwn", could you confirm the version of the Dropbox desktop application you're running? You can do this by hovering your mouse over the Dropbox icon in the system tray or menu bar. Also, try quitting the Dropbox desktop application and try searching for the files again in Finder.

Hi @"Tek Nomad", since Dropbox is primarily a syncing service, and changes made in the Dropbox folder will sync to the Dropbox site, and the same is true when changes are made to the site. This means that deleting files from the site would delete the file from the Dropbox folder on all connected devices. This isn't…

Hi @"Hanton", instead of that location, try clicking 'All files' above that folder, then selecting the folder on the right to get the option to delete the folder.

Hi @"sjagannath28", it isn't possible to transfer the subscription to another Dropbox account. As my colleague suggested, you can try changing the emails by using a third email you own as a placeholder to temporarily free up your personal email, to then switch over the accounts.

Hi @"grow land", you can follow these steps in order to cancel a plan via Google Play.

Hi @"timbr", there is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains. Have you tried using a different network, ISP or using cellular data to see if the file previews?

Hi @"Shauna Sanheim", thanks for contacting us. Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions. Is there anything you require assistance with that we could provide info on the community?

Hi @"darobone", thanks for bringing this to our attention. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help…

Hi @"hpquestion", thanks for posting today. We'd recommend activating the offer as soon as possible, in case the original pre-installed version of Dropbox on your device is removed or deleted, which would prevent the offer from being activated. Once a year has passed, all the promotional quota would expire, so all 100 GB…

Hi @"davidxtaylor", to disable the external drive backup you need to delete the external drive from the Dropbox site directly. This won't affect the files in the external drive itself, and will prevent it from being synced again.

Hi @"Ronins", when did you first start using Word to edit files on the app? In general, tablets larger than 10 inches require a Microsoft 365 subscription in order to edit files. 

Thanks for the info, I can see that an agent has already assisted you on this matter.

Hi @"wendy_mugridge", is it possible that the folder or file names have invalid characters on them? This could prevent them from syncing to your Mac.

Hi @"Confusedashell", how long ago were the files deleted from your account? Do they appear at all on the events page?

Thanks for the info, @"SNANA51832", this is related to the computer backup feature. Could you check if the old computer has been removed from the list of devices on this page?

Hi @"BRM-SC", thanks for bringing this to our attention. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by logging into your current account, clicking this support link, scrolling down to 'Submit a help…

Hi @"Kenii T", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Keep me updated with any progress!

Hi @"mpasch", thanks for bringing this to our attention. When you reinstalled the Dropbox desktop application, did you perform an advanced re-installation using these steps? Keep me updated with any details!