Jay Dropbox Community Moderator

Hi @"siteascension", I've merged you to this thread with the solution, as other users were in similar situations. If you need any further assistance, please let me know!

Hi @Leonidas1994, that appears to be a system restore folder, or at least a copy of one. If so, then it means it needs access from the original administrator of that machine it was transferred from. Could you try these steps to change the permissions on the folder to then delete it?

Hi @"Michelle L", if the Dropbox link works normally in the browser, but can't be opened via Word, then it would be an issue with Word directly, and there isn't anything we can recommend directly. You can try contacting Microsoft support for further assistance on this matter. 

Could you try changing the bandwidth limit on the Dropbox desktop application to increase the download speed in the app for files to sync faster?

Hi @"dp201021", if the shared link doesn't work any more, then it would mean that either the link itself was deleted, or the folder or files it referred to was deleted from the account. If you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case: * The…

Just for clarification, are you on a new HP or Dell device, and were you using the data migration tool?

Hi @"Yasers", have you tried waiting a full 24 hours prior to resetting the password?

Hi @"Gavin F", I've merged you to this thread with more information on this matter.

If photos are added slowly, does this mean that they are being downloaded, but the internet connection is slow? Regarding the old device, why are all the files missing? Is that app showing as up to date as well, or syncing?

Do you connect in any specific way to the internet? Are you able to access the Dropbox site normally via a browser?

Hi @"Iniesta", how many megapixels are the images you're trying to preview? This is the width x height of the image in pixels.

Hi @"sloohand", if you're still experiencing this behavior, I'd recommend getting in contact with the support team directly for further assistance.

Hi @"mebrooks", I'd recommend getting in contact with the support team directly for further assistance on this matter.

Hi @"shauntucker", is this occurring with any files you're trying to open? Are you connected to WiFi or cellular data when doing so?

Hi @"Dirty_White_Hat", currently there isn't any method to format the .dropbox.device file in a readable format for security and privacy purposes. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future.

Hi @"cranerr", could you try using incognito/private browsing mode without any extensions running, and clearing your cache?

Hi @"jvoong", is there a possibility that a proxy, VPN, or even ISP/router settings could be restricting traffic to the following Dropbox domains?

We appreciate the feedback on this matter. As Smart Sync does appear to be working as normal, and Explorer is showing the correct size, then it would be up to the apps in particular to detect the zero size on disk. If this isn't possible for those apps, you could use selective sync to prevent entire folders from appearing…

Hi @"JaneLH", are you certain the the files were all uploaded from the old device? Is the Dropbox desktop application showing up as up to date? Are the files visible on the Dropbox site directly?

Hi @"Hopeless", you can delete an extension from Microsoft Edge by following their steps here.

Hi @"mikeproducteng54", have you tried contacting the support team regarding this matter?

Hi @"Marizon", thanks for the information, I'd recommend getting in contact with the support team directly for further assistance on this matter. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Thanks for the image, it does look like Smart Sync is working as expected, since the size on disk is showing as zero bytes. According to Explorer, when you right click the appropriate folders, does it show the smaller size?

It definitely seems to be affecting the phone provider directly, so for some reason it isn't working on Samsung devices, or perhaps the method in which it creates hotspots, which is preventing access to Dropbox. As to what the issue might be, it wouldn't be possible to find out from our end, as it does seem to be device…

Hi @"David Tran", thanks for bringing this to our attention. In general, if the files are online-only then they shouldn't take up any quota on your computer. Could you try right clicking one of the online-only files and then Properties and attach that image here to assist further?

Hi @"April", currently, there isn't an option to have both the thumbnails on files and for them to be online-only. We appreciate all feedback on how to improve the Dropbox service and app.

As this is technically a hidden file in the system, and one created by the OS, it wouldn't be possible to remove that file from the desktop.

Hi @DHM42, just for clarification, what exactly was the Dropbox desktop application syncing? Did you somehow still have a copy of the Dropbox folder on your machine prior to the installation? Was it syncing files from the Dropbox site down onto your machine? Could you provide an example of a file or folder that isn't…

Do you know if you enabled the computer backup feature by any chance?

Hi @"PR8", you can request this feature by posting on the Ideas board for other users to vote on.