Jay Dropbox Community Moderator

The icon in Explorer indicates the Dropbox folder is on the machine, however, with the lack of icons, it could mean the app itself isn't running or syncing. Are you able to locate the icon in the system tray?

The file should be visible in Finder, so you can delete it from there. If you're not able to do so, please let me know more details on what you're experiencing.

I'd recommend getting in contact with Microsoft for further support, since it appears you're unable to switch out of S Mode. This would be the reason why you're not able to install the Dropbox desktop application since upgrading to Windows 11.

The link I provided should give you the download to install the Dropbox desktop application. Have you disabled installations from outside the Microsoft store?

Hi @"ajborson", are you able to download and install the full Dropbox desktop application from this link?

In the screenshots, I don't see any Dropbox icon, nor are there any sync icons on the files. Is the app running in the background in the system tray? Try reinstalling the app, without uninstalling it first, from this link.

Hi @"KWWater", thanks for bringing this to our attention. Could you provide more information about what you're experiencing? What file type are you trying to preview? Are these photos only within the Dropbox folder? Are you on a paid plan and using Smart Sync? Any other info or screenshots would be helpful!

Hi @"Maddogg", are you referring to the external drive backup feature, or something else? Could you clarify what you mean when file are downloading to your machine? 

Hi @"AROS_NL", I've sent you an email, please could you reply to it as soon as possible!

Thanks, I've sent you an email to your address. Please reply when you get a chance to do so!

Hi @"jaymeetee", thanks for bringing this to our attention. It looks like you’re running the beta version of the Dropbox desktop application. To install our latest stable version, visit this page and switch ‘Early releases’ to Off. Afterwards, re-download the app from here. Keep me updated with any progress!

Hi @"Erik Toussaint", you can find these settings by following these steps.

It does appear to be an issue with the device itself in some way. I'd recommend getting in contact with the support team directly for further assistance.

Hi @"Αλέξανδρος Ζ.", in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

If you're still experiencing issues with the external drive backup, I'd recommend getting in contact with the support team directly for further assistance as they would be able to investigate further on their end.

Yes, it isn't possible to cancel a subscription immediately in order to upgrade to a Dropbox Professional plan, if you upgraded via the mobile app. The only option would be to wait until the plan downgrades before you can upgrade on the site, as my colleague suggested.

It sounds like there might be a connection issue with the Dropbox site. Do you have any proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains?

Hi @"xuser06", could you check for a .dbxignore and .dropbox.device, which are in the root folder of your external drive, and delete them? Afterwards, disconnect the drive and reconnect it. @Jennifer G.29, try comparing the size of the external drive folder on the Dropbox site with the external drive via Explorer/Finder.

Hi @"MikeWWW", we appreciate your feedback on this matter regarding the mobile subscriptions. You should be able to see more info about the subscription on the payments page. You can also check your Google Play subscriptions by following these steps.

Hi @"Brad W.", is this a paid Dropbox Business team? Could you let me know what plan you see on this page?

Hi @"dbm14", if the support team suggested the to use the Save to Dropbox feature, then those would be the recommended steps to take.

Hi @"Dmkiz", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? Keep me updated with any progress!

Hi everyone, due to recent updates made to Android systems, offline files can only be stored in a Cache folder. I am afraid that the only way to access your Dropbox files on your mobile device even when offline is to use the Dropbox App directly. This would be the intended functionality. If you wish to access these files…

Thanks for the feedback on this matter, I'd recommend contacting the support team directly for them to look into this matter in future detail.

For Dropbox to work correctly, it needs to be installed in an OS that is not part of a Shared Session. If installing into a virtual environment, it would need to be installed into a user account that is part of this virtual desktop or virtual machine and only accessed by that user account. The Dropbox folder should also be…

It seems like the device itself isn't allowing the Dropbox app to access the internet to download files. There is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains. I'd recommend checking all of these possibilities, and try…

Thanks, in this instance, this is why the option isn't available on your account. You'd need to be on a Professional or Business plan to be able to enable this feature.

Hi @"Eya_Design", thanks for providing these details! The feature of disabling downloads on shared links is available for Dropbox Professional and Business plans. Are you currently on a Dropbox Basic, Plus or Family plan? This will help me to assist further!

Hi @"Greg" Gm if there is a white circle with a green checkmark, then it means you have both online-only and local files in the folder. If it was a cloud icon, then it would be completely online only. There should at least one file or folder inside there which is online-only. You can try right clicking the folder and…

Hi @"jdt34", could you try offlining the files first in the mobile app and then try to preview them?