Jay Dropbox Community Moderator

Hi @"Dyonysios", the way the syncing process works is that the app detects if there are any changes on the site when compared to the machine, and vice versa. It then syncs the changes to and from the site and machine. If you have any more queries, feel free to message back!

Hi @"hugon", thanks for bringing this to our attention. Do the files appear the same way on the Dropbox site when you use another browser? Are these files that can only be opened on Mac devices? This will help me to assist further!

Hi @"beauknowsdiddly", it sounds like there might be a codec issue on your device, where the browser or app isn't able to play the video as is.

Hi @"ppadmin", thanks for the ticket ID, we can see that this has been forwarded to a specialist team to look into further.

Hi @"rdt17", thanks for messaging the Community. When you open an Excel xlsx doc on the site, when options do you click the 'Open' button? A screenshot of this would help!

Hi @"redman5087", could you try reinstalling the Dropbox desktop application to see if this helps?

Hi @"KitMcGuire", the Dropbox mobile app is no longer compatible on Android 5.1.1, as you can see by the app having the old Dropbox logo on it. The current requirements are for Android 6.0 or higher. If your mobile browser is supported, you might be able to access your account from there.

Hi @"Pat D.1", I'm glad to hear you were able to remove some devices from your account in order to sign into the Dropbox app. If you require any further assistance in future, please let me know.

Hi @"MazzolaMj", according to Dropbox desktop application, what is the current location of the Dropbox folder on your machine?

Hi @"GHiggins", if the file isn't downloading when you're trying to open it directly, it's best to mark the file or folder as available offline so it's already on your machine when you try to open it.

Hi @"krutsch", thanks for messaging the Community. We appreciate your feedback on this change to the Dropbox Business teams. If you require any specific assistance or have any further queries, please let us know in more detail so we can assist further.

Since you're using Mac and Windows devices, certain characters on Mac cannot be used in filenames since Windows itself won't recognize or sync them. Could you check that none of the files have any of these incompatible characters?

It's only possible to permanently delete files from the site directly. The screenshot doesn't provide any new insight into how the files were deleted or why they can't be recovered. 

From what you've described, it isn't possible that the files were on the Dropbox site since there is no recent deletion or event history to show that the files were there. If you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case: * The files are on…

Hi @kaFxo3-zigkad-nerxyb, you can keep your Basic account running, however, bear in mind that while it's overquota, files will no longer sync any edits, and new files can't be created. Only file deletions would be detected by the app in order to free up your existing quota.

Hi @"lc54", keep us updated with any details!

Hi @"dave99", I've sent you an email, please could you reply to me as soon as possible!

Hi @"TobyBaz", according to the screenshot, the last copy of those files would've been deleted over 30 days, which means it wouldn't be possible to recover the files. 2 weeks ago would still be outside of the 30 day recovery period. Being able to see the recent activity in the Dropbox desktop application doesn't mean that…

Hi @"Kim chao", when you say you tried to remove OneDrive, were you successful in doing so and preventing the app from loading? Does you have any other apps on your machine that add their own sync icons?

Hi @"jb210", thanks for messaging the Community. I understand your frustration over this matter. Regarding your card charge, on your bank statement does it show Dropbox, iTunes or Google Play? When deleting your account, could you try switching browsers to see if this helps? Keep me updated with any progress.

Hi @"daninSTL", thanks for bringing this to our attention. Are your files available offline in your Dropbox folder? What icon do you have next to the files themselves? This will help me to assist further!

Have you tried disabling the computer backup using these steps?

Hi @"PDub81", I've sent you an email, please could you reply to it as soon as possible!

Hi @"Tommytot", thanks for bringing this to our attention. Could you check to see if you have any files on the backups page? This will help me to assist further! --- Hej @"Tommytot", tak fordi du gjorde os opmærksom på dette. Kan du tjekke, om du har nogen filer på sikkerhedskopieringssiden? Dette vil hjælpe mig med at…

No worries, glad to have helped out. Enjoy the rest of your week!

It seems this is a specific issue related to Chrome itself when signing in, according to the Microsoft site. Could you try their instructions there to see if this helps?

Hi @"Henning-And", the extension crdownload is generally a temporary file created by Chrome when you're downloading any file from the internet (not just from Dropbox). Since it was in your folder, it means you were downloading a file into the Dropbox folder directly. Desktop-Geksnis is the name of a device connected to…

Hi @"Curls and Fros", the general site outage was resolved yesterday. Are you still experiencing this, or some other issue? Any other info or screenshots would be helpful!

As mentioned previously, Finder most likely contains some form of cache of the file thumbnail, which might take a little time to preview. Regardless, as Adobe Bridge is a third party application, if it requests any information on a file, then the Dropbox desktop application would detect this as a request for the file and…

Hi @"susduck", could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.