Jay Dropbox Community Moderator

Hi @"seamusvibe", have you tried disabling and re-enabling the camera upload feature to see if this helps?

Hi @"ss31", are you able to enter your PIN to access the Vault? Have you added any files to the Vault as of yet?

Hi @"Janet B.5", if you was to switch from selective sync to Smart Sync, all you need to do is enable syncing for those folders in the selective sync window. The desktop app will automatically mark them as online-only files, so they won't take up any space on your machine.

Hi @"bigbrad54", how large are the renamed MOV files? Are you able to rename them on the Dropbox site to make them MOV files again so they can be played?

Hi @"HarryH", in general, without the recovery words, it won't be possible to log back into Dropbox Passwords, nor is it possible for the support team to assist on this matter. Are you certain you don't have them saved anywhere, or have any access to your account on another device or mobile?

Hi @"KarenSW", I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Hi @"j4kconsulting", I can see that a support agent has replied to your ticket, please could you check their reply and respond to them if you have any further queries.

Hi @"LoveNivea", thanks for bringing this to our attention. Just for clarification, when you search on the site, do those PDFs contain the individual words 'British Bomber Command' separately, and not as a whole phrase? This will help me to assist further!

Hi @"brains", thanks for the clarification. It wouldn't be possible to have custom icons for any folders in the Dropbox folder.

In the screenshot, it shows that the external drive backup is paused, so it possible isn't fully synced. You can view the size of folders on your external drive on the site by following these steps. Once you have the sizes enabled, and the drive shows as 'done' on the main Backups page, let us know if the folder sizes…

If the Synology is detected as a single local external drive connected via USB, then it could be backed up using Dropbox Backup, as network drives aren't supported. Any built-in Synology app would not be supported by the Backup plan.

Hi @"azblk7", thanks for messaging the Community! Just for clarification, are you referring to the Dropbox Backup feature itself, or the Dropbox Backup plan? This will help me to assist further!

Is it possible that any of the folders recently had a lot of files added to it, which could have temporarily increased the quota usage on your account?

Hi @"socksinacan", you can view the external drive backup on the site directly. Regarding comparing the two, currently there isn't a Dropbox feature to do so, since if it states it's backed up, it means that the files are already synced successfully.

Hi @"phardy007", if you open the preferences of the Dropbox desktop application, and view the Sync tab, can you let us know the exact location of the Dropbox folder?

Hi @"seahawk", thanks for bringing this to our attention. We appreciate the feedback on this matter. Were you by any change a member of a shared folder at this time? This will help me to assist further.

Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance.

Hi @"kkarisa", thanks for bringing this to our attention. You can quit the Dropbox desktop application entirely, which will exit the program and stop it from syncing. Once you're done with the exam, you and start it up again like a normal program on your machine. Keep me updated with any progress!

Hi @"pamr", thanks for bringing this to our attention. Currently, it isn't possible to see who downloaded the Dropbox Transfer. If you emailed the transfer directly to people, you can see who accessed it via these steps. If you have any further queries, feel free to message back.

Hi @"ltg444", thanks for bringing this to our attention. Are you on a stable and reliable WiFi network? Could you try connecting to cellular data to restore the purchases? This will help me to assist further!

Hi @"NS2022", most likely it's due to the files being in a Team folder. Do you know if the team admin has enabled sharing from the Dropbox Business team?

Hi @"MCSquared22", did you upgrade via an Android or iOS device to the paid subscription?

Hi @"Specialkized", could you clarify the exact behavior you're experiencing when trying to run the installer from the site?

Currently, there isn't any specific method to improve the set up you have. We only urge caution when using an external drive, and to try not to unplug it while the Dropbox desktop application is open and running.

Thanks for the info, I can see that you're already in contact with a specialist, so they'll be able to investigate and assist from there on!

Glad to hear your files are working now. However, as @"Rich" stated, there are possible issues with the Dropbox folder being on the external drive, so I would urge caution when using the app while the drive isn't connected.

Hi @"mayanoglu", have you tried contacting the developers of the app for further assistance on this matter?

Hi @phq, the Family Manager can perform these actions on the team, which normal members are not able to do.

Hi @"prestacycle", I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Hi @"Imbi", thanks for contacting us. Are you using Smart Sync on your device? Were these files previously online-only, or local files? Do you know if there were any recent updates made to your OS? This will help me to assist further!