Jay Dropbox Community Moderator

Hi @"Imbi", thanks for contacting us. Are you using Smart Sync on your device? Were these files previously online-only, or local files? Do you know if there were any recent updates made to your OS? This will help me to assist further!

Hi @"KennnD", thanks for bringing this to our attention. Are you trying to disable the computer backup from the Dropbox site or the Dropbox desktop application? This will help me to assist further!

Hi @"Coakley", thanks for bringing this to our attention. Is this for any Paper document, or the Paper site? Do you have the ticket ID to locate it on the system? This will help me to assist further!

Hi @"ThomasGB", thanks for the info, I'd recommend getting in contact with the support team directly for further assistance on this matter. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

As we're not experiencing any form of slowdown with the site currently, there might be something else specific to your setup which could be affecting the connection to the Dropbox servers. 

Hi @"tgauerke", do you have any proxy, VPN, firewall, security software, or even ISP/router settings could be restricting traffic to the following Dropbox domains? As you mentioned this is a work network, have you checked with your IT team regarding this matter?

Are you able to save the PDF and manually upload it to Dropbox using the Dropbox mobile app instead of the Files app?

Hi @"HCockburn", do you see the 'Locations' button in the iOS Files app? If you tap that, you should be able to disable, and then enable Dropbox.

Thanks for the update, I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

As it's a company network, is there a possibility that a proxy, VPN, firewall, security software, or even ISP/router settings could be restricting traffic to the following Dropbox domains?

Are you certain that the Dropbox desktop application is running and syncing in the menu bar near the clock? What message do you get if you hover over the icon?

Do any icons appear in Finder on that machine for the Dropbox folder? Could you attach a screenshot showing this in more detail, while hiding any personal info?

Hi @"LuigiP", thanks for the info, I'd recommend getting in contact with the support team directly for further assistance on this matter. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Hi @"DeanR1", thanks for bringing this to our attention. Could you let me know what version of Mac OS you're running on your device, as well as the version of the Dropbox desktop application? Are you connected to a stable network? This will help me to assist further!

If you enable both Dropbox mentions in the system menu, does it help at all with the taskbar icon?

Thanks for the update, @"Neil B.18", I'm glad to hear that you were able to resolve the issue. If you need any further assistance in future, please let us know. Enjoy your week!

Thanks for the details, @"Neil B.18", I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Thanks for the update, I’d recommend they get in contact with our support team directly to look into this matter in more detail. They can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From there they should be able to contact support. Make sure they…

Hi @"LuigiP", thanks for bringing this to our attention. Have you recently made any updates to Windows 10? Could you attach a screenshot showing what you're referring to in the system menu? This will help me to assist further!

Hi @"jcapabianco", thanks for posting. Are you on a paid Dropbox plan? When you right click a file, do you have an option to make it available offline by going to Smart Sync, Local? This will help me to assist further!

Hi @"isydia", could you clarify if she has changed her phone number, since you mentioned she 'ported her mobile to Google Canada'? Has she tried any of these steps to see if they help?

Thanks for the info, are you only getting this on Windows 11 devices, or also for other devices? As you've disconnected and reconnected it successfully, it does seem like the app developers would need to contact the Dropbox team for assistance.

Hi @"enikolaeva", in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"bertram", could you try to claim the space again on the ASUS app?

I'd recommend getting in contact with the developers of the Total Commander app since it appears to no longer be working on your device. They would have more specialist advice on how to resolve this matter. 

Could you confirm the exact folder location for the Dropbox folder on your Mac?

Hi @"Photon_wrangler", with selective sync, there are no placeholders, the files literally do no exist on your machine, and will only appear on the site. Only Smart Sync with online-only files have placeholders on your machine.

Hi everyone, has there been any recent automatic updates to the service? Have you tried contacting Brother directly for support with their service?

Hi @"Karma_m", I'd recommend getting in contact with the support team directly for further assistance for them to look into this further regarding the folder on your account.

Hi @"Sami k", thanks for bringing this to our attention. What version of Mac OS are you running, as well as the Dropbox desktop application? Where is the Dropbox folder currently located on your machine? This will help me to assist further!