Jay Dropbox Community Moderator

Glad to have helped out, enjoy your weekend!

Glad to hear it helped, enjoy your weekend!

Could you check if you've enabled the Dropbox extension in Finder in the Mac OS settings?

Hi @"StudioA", could you clarify exactly what's happening with this new behavior? How are you uploading files to the site?

Glad to hear you were able to recover your file! If you need any further assistance in the future, please let me know. Enjoy your weekend!

Thanks, it's possible that the file was deleted outside of the recovery period, so it isn't possible to view it from there. If you enter the file in the search bar, can you see any other copies of it?

Hi @"AEK1", thanks for bringing this to our attention. Can you find any of the missing files in the events page or the deleted files page to recover them? Keep me updated with any progress!

This could mean that this is a different file to the original, which could've been deleted, so it would be a different file (hence no version history). It could be visible as a separate file if you click 'Show deleted files' via the ellipsis at the top.

Hi @"ElSid1", thanks for bringing this to our attention. The problem you're experiencing could be related with the level of access to the Windows Registry. This means that Dropbox is attempting to access vital account information using your Windows Registry, but is being denied permission. If you're not on a Dropbox Basic…

Hi @"DoctrSuSE", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? Keep me updated with any progress!

Hi @"bvrowners", currently there is a known issue with the Dropbox site, however, the engineering team are aware of this and working on a fix.

It does sound like the files were either edited or changed in some way when synced to Dropbox. Does the version history of the file show the original file at some point?

What error are you getting when reconnecting it? Could you try these steps to restore the default location of the Desktop folder.

Hi @"Mamigon", could you clarify exactly what steps you've taken so far? Does this include quitting other apps that use sync icons (such as other cloud providers)? This will help me to assist further!

Could you try going to the Locations tab in the Files app, and then removing Dropbox, rebooting the device, and then re-enabling Dropbox?

Glad to hear you were able to resolve the issue. If you need any further assistance in the future, please let me know. Enjoy the remainder of your week!

Hi @"onnokramer", do you have a backup taking up space on your account on this page?

Hi @"alanS", it looks like Dropbox is correctly showing the size of the files on disk, being only 308.9 MB for the Dropbox folder, when the full folder would've been 9.48 GB. It seems the OS isn't displaying the correct sizeof the files in the system. Could you check if the 'Online-only files on Mac' for Mac is enabled…

Hi @"izaguirres", you should've received an email from the support agent with a ticket number in the email subject. If it's not in your inbox, try checking your junk or spam folder. Please could you provide that number in order for us to investigate further.

Hi @"nashvillenewman", does this error only occur when saving from these apps, or is it for any other app as well?

Hi @"antoniojl", have you tried marking those files and folders as available offline, in order for the file to be local on your machine?

Hi @"dsm5", did you disable the computer backup feature for your device? Is the Dropbox desktop application still installed on your machine, or have you uninstalled it?

No worries, glad to have helped out!

Hi @"kyrylex", thanks for messaging the Community! When selecting your emojis, choosing the last section and 'Add custom emoji'. You can now delete the custom emoji. Afterwards, you can add the emoji again with the correct tag. Keep me updated with any progress!

Hi @"KatarzynaMaria", thanks for messaging the Community. Are you referring to the screenshot feature in the Dropbox desktop application? Are you using Dropbox Capture instead? This will help me to assist further!

Hi @"Megrstephens", thanks for your patience. Could you try going to Settings and choose Folders on top? This should allow the right-hand index to work.

Hi @"HSMA", it sounds like you recently migrated to the new team space. as noted by @"Rich". This means that any existing links and files would be in different locations, so they might need to be updated in order for certain file types to work. Some files use relative links (as in ../John/file.xlsx) or absolute links…

Regarding your comments, if you mark a file as offline, then it will be local on your machine, but also visible on the site since it would be synced. Your third comment contradicts the first one, so I assume you meant for them to be online only?

Hi @"Jona Jones", what exactly is happening when you view the link on the site? Are there no files visible, does the link not load? Any other info or screenshots would be helpful!

Hi @"scarlettalex", if you're on a paid plan, then you can make your files available offline by right clicking the folders for the files to download to your machine. @"JanaV", I'm glad to hear you were able to fix the file sizes, in general if a file is offline on the machine, it wouldn't be zero bytes.