Jay Dropbox Community Moderator

Hi @frot, thanks for bringing this to our attention. Deleted files don't take up space on your account, so removing there wouldn't have made any difference to the quota. Is it possible you have a backup enabled and visible on this page on your account? This will help me to assist further!

Hi @"bgrob", could you try redownloading the app via another browser to see if this installer opens normally?

Hi @"Jefflebowski", I've merged you to this thread, could you try the steps in the solution provided to see if they help?

The desktop app should load the options. Could you try reinstalling the app to see if this helps show the preferences in the future?

Could you try fixing the hardlinks and permissions by using these steps?

I'm glad to hear you were able to restore the previous version of the file. If you need any further assistance in the future, please let me know. Enjoy the remainder of your week!

Okay, there is a difference between deleting the entire file, and deleting the whole filename itself. Since you said you were renaming the file, could you confirm the exact steps you took? Also, is the file visible on the events page?

Hi @"rudinskyla", could you attach a screenshot showing the error message you're getting on your device?

Hi @"joanne l.3", if you want to disable the computer backup, you can follow these steps here.

Could you clarify exactly what part of the name you erased, and how you tried to restore it?

With the message you're getting, this is a normal message asking if you want to remove it from Dropbox, and the Dropbox folder of all connected devices. If the computer backup has been disabled, then the files in the normal Documents folder would be the correct one for the machine (as in, click on the main Documents folder…

Hi @"Ryan T.6", thanks for bringing this to our attention. Is this occurring for files in specific folders, or just in random locations? This will help me to assist further!

Hi @"cb m.", thanks for bringing this to our attention. Could you attach a screenshot showing the exact options you're getting when trying to view the desktop preferences? This will help me to assist further!

It sounds like the app itself isn't able to access the files on Dropbox. Have you tried contacting the developer of the app itself to see if they have any solutions?

Hi @"Canadachick13", thanks for messaging the Community. What error are you getting when trying to preview the file? When renaming the file, did you remove the .mp4 extension at the end? This will help me to assist further!

Hi @"jakdawgus", thanks for bringing this to our attention. Could you try downloading the installer from another browser entirely, without any extensions or plugins running? Keep me updated with any progress.

Are you referring to the weekly digests for the three most used shared folders? Or are you referring to another type of notification via email?

Hi @"ManfrediM", did you create a brand new account via the built-in app, or did you sign into an existing account?

Hi @"Greg-at-anypoint", if you have any specific queries about log entries, we'd recommend contacting the support team directly for security and privacy purposes.

If the files are online-only, what happens if you make the file available offline from the right click menu? Can you open them in Word normally?

Hi @"dlhackbart", first, could you confirm that you have both the normal Documents folder in the location you mention, and a separate Documents folder in the Dropbox folder itself? If you delete a file from the Dropbox Documents folder, does it also delete from the normal Documents folder?

Hi @"Bh94", thanks for bringing this to our attention. Are you experiencing this error message on the Dropbox mobile app, the site itself, or directly on the PDF app? Any other info or screenshots would be helpful!

Hi @"BrendaF9", thanks for bringing this to our attention. Is this behavior occurring on any file that is being updated on your account, or just for this file? Is this a shared file, or a file in a shared folder? This will help me to assist further!

Glad to have helped out! If you need any further assistance in the future, please let me know. Enjoy the rest of your week!

Hi @"JanaV", could you clarify this in more detail? How soon after you upload it to Dropbox does the file become zero bytes? Is it zero bytes on the site first, or on the machine first, which then syncs to the site?

Hi @"CcummingsDT", do you have any other cloud services running on your machine, such as OneDrive? If so, could you temporarily quit them to see if the Dropbox sync icons appear on the files?

Hi @"rcs04", I've sent you an email, please could you reply to it when you get a chance!

Since the Dropbox folder has a specific name, most likely you're part of a Dropbox Business team as well. You'd need to disable the computer backup feature if it is still enabled by following these steps. 

Hi @"Naddi84", could you try the solution in this thread I've merged you to? Keep me updated with any progress!

Hi @"israa_abuelezz", thanks for messaging the Community. Could you clarify exactly how this happened? Did you enable the computer backup and allow it to complete, or were there any other actions taken in the Dropbox desktop application or on the machine before it was finished? Is the backup visible on the site on this…