Jay Dropbox Community Moderator

Hi @"KennethDK", thanks for contacting us. As @"Rich" stated, this would be the best method in order to get in contact with the appropriate team. Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.

Hi @"lanos", thanks for the info regarding this matter. In order to look into this behavior in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"Shelley25", thanks for bringing this to our attention. If you delete the files in the shared folder, then those files would be deleted for all members of the shared folder. It is worth bearing in mind that they would be able to restore the deleted files as they are the owner of the shared folder. If you created the…

Hi @"Eric M", thanks for the info. How much referral space did you own prior to joining the Dropbox team? What do you see according to the referrals page on your account? A screenshot showing this page, while hiding any names and email addresses, would be helpful!

Hi @"Hamir the Hermit", thanks for messaging the Community. What do you see when you click the Dropbox icon in the system tray near the clock? Do you see an avatar or your initials anywhere there? Any other info or screenshots would be helpful!

No worries, glad to have helped out. Enjoy your weekend! Let me know if you need any more info!

Hi @"Esther B.6", in order to see the option you're referring to, you would need to perform an advanced reinstallation of the Dropbox desktop application by following these steps. During the installation process, you can choose the location of the existing Dropbox folder as mentioned in Step 11.

Hi @"Wenceslao Unzueta", thanks for posting today! If you're looking for the Dropbox Service-Level Agreement, this page regarding the business agreement should help you in this respect. If you have any further queries, feel free to message back.

Hi @"gwencrawford", thanks for bringing this to our attention. We appreciate the feedback regarding your recent communication with Dropbox about the sharing on your account. We take all comments into consideration when improving the Dropbox site and services. Do you have the ticket ID from when you contacted the support…

Thanks for the details. It sounds like something else is deleting the files from your Dropbox folder without your knowledge. Do you have any other programs or services that are monitoring the Dropbox folder, such as security software or antivirus software? Is the computer also being used by another person by any chance?

Hi @"Gillissie", thanks for taking the time to message us. We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services. Let me know if you need any more info.

Hi @"Andrew R.50", thanks for messaging the Community. Are the files being deleted from random locations, or from a specific folder in your Dropbox folder? What exactly does the events page say about the deletions on your account? Any other info or screenshots would be helpful!

Hi @"natnat78", thanks for posting today! Are you able to log into your Dropbox account on the site using that email address for the account on your phone? This will help me to assist further!

Thanks for the info. If you mark these specific files as available offline, do they then open normally on your machine?

Hi @"AmyM1", thanks for posting today! What sync icon do these files have on them in Finder? Do they show a cloud icon, or something else, depending on if you're using the new File Provider version or the legacy version? A screenshot showing your files in Finder would help greatly!

Hi @"KHill22", thanks for bringing this to our attention. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing…

Hi @"frozenstein", could you clarify exactly how you're attempting to copy the files over to the other hard drive, step-by step?

Hi @"bornstunnahh", thanks for contacting us, and I'm sorry to hear about this situation. Are you able to reactivate or recreate the email address with the email provider, in order to log in to the Dropbox account? This will help me to assist further.

Hi everyone, thanks for the reports. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi @"matter1", thanks for messaging the Community! If the Dropbox desktop application is showing that the backup is complete, and the Dropbox Backup site also shows this, then this means that the files have synced correctly. Just for clarification, could you attach a screenshot showing the cloud icon you're seeing, while…

It is possible to disable the ability to permanently delete files for Dropbox teams, when enabled by the team admin, in order to protect their own data from being deleted. This feature isn't available for personal accounts. 

Hi @"Tracy Christenson", thanks for posting today. As @"Mark" stated, when the permanent deletion feature is used, it literally permanently deleted files so that neither the user, nor our support team, can restore those files from the system. Dropbox Rewind can be used when a file is deleted normally, but cannot recover…

Hi @"Billfromwashington", thanks for posting today! As @"Rich" stated, you would need to use the pre-installed Dropbox desktop application in order to activate the promotion on your account, if you haven't already activated a similar promotion in the past. You can read the terms of the promotional offer on this page for…

Hi @"frank479", are you using any other apps or services to back up different folders outside of the Dropbox folder somehow? It's also possible that this file could be a temporary name for a file which is constantly being accessed or edited by another program.

Hi @"kbennaceur", thanks for contacting us. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From…

Could you try unchecking the option to have Dropbox as a 'Place' in Microsoft Office via the Dropbox desktop application by following these steps?

Hi @"Jwong", thanks for messaging the Community! Just for clarification, do you sign in to your Dropbox account in this prompt in order to log in to your Dropbox account? This will help me to assist further!

Thanks for the info. You can delete your Dropbox Backup by following these steps when logged into your Dropbox account.

Hi @"regenerative rebecca", thanks for joining the Community! Is it possible that you have a shared folder on your account, or a Dropbox Backup running in the background? You can see where your quota is being used up from this page on your account. Hope this helps to clarify matters!

Hi @"tierno", thanks for messaging the Community! When you delete a file from the Dropbox folder on your computer, it will also delete it from the Dropbox site, as the deletion is synced to the sync and vice versa. Are you able to right click a file or folder and see the option to make it online-only, using the steps in…