Jay Dropbox Community Moderator

Hi @"natangberuq", thanks for bringing this to our attention. Could you try adding no-reply@dropbox.com to your contacts list and try accessing your account again? Could you also check the junk or spam folder on your email account? This will help me to assist further!

Hi @"Bongoloid24", thanks for bringing this to our attention. Just for clarification, was the annual subscription made directly on the Dropbox site or via the mobile app? Do you see any subscriptions on this page on your account? According to your bank statement, were any payments taken by Dropbox, iTunes or Google Play?…

Are these all the drives that aren't appearing on the Dropbox Backup prompt, or only specific drives? What file systems are the drives formatted in?

Hi @"Scott E.3", thanks for posting. It depends on how the banking app saves files to your device and then how you upload it. Are you using an Android or iOS device? Do you manually upload it to Dropbox via the official Dropbox mobile app, or are you using a shortcut or another method to do so? Any other info or…

Hi @"Vlad Verbni", thanks for messaging the Community. Just for clarification, is the drive file system in the list of supported files on this section? This will help me to assist further!

Hi @"danielstarrason", thanks for bringing this to our attention. What is the current size of the external drive, and how much is currently being used on the drive itself? This will help me to assist further!

Hi @"ccowap", thanks for bringing this to our attention. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!

Hi @"BarksySK", thanks for messaging the Community. Currently, there isn't an official method to remove the Dropbox context menu items from Windows or Mac devices. The desktop app might be re-creating the folders when it detects they are missing, or when the app updates. If you have any further queries, feel free to…

Hi @"New_member", I've sent you an email, please could you reply to it as soon as possible!

Hi @"studiobaron", just for clarificatoin, have you done a search with the card lookup tool to locate which account the payment was made to? According to your bank statement, was the charge made by Dropbox, iTunes or Google Play?

Hi @"mllesourire", since Dropbox doesn't amend your files without any user input, and the comments still appear on the site, it sounds like your local copy of Excel itself is possibly preventing the notes from being viewed. Is this an xls or xlsx file you're previewing?

Hi @"Axiomatic", thanks for providing these details. Currently, as you're aware, the Dropbox desktop application doesn't support the ReFS on Windows devices. Officially, there isn't a method to circumvent this via any method, including the API itself. Any other means you suggested, including symlinks or third party…

It wouldn't be possible to provide a complete list, since any app (including private apps) can connect to the Dropbox service using the Dropbox API. There is a list of apps you can connect to Dropbox, but again, it isn't comprehensive. As the 1Password app doesn't have this option to connect to Dropbox, and the app isn't…

Hi sachap@, thanks for bringing this to our attention. Are you in a specific folder when conducting a search on the website, or in the root parent folder? This will help me to assist further!

Hi @"BInEl", thanks for bringing this to our attention. Does this device support any current version of the supported browsers? This will help me to assist further!

Thanks for the info, I'm sure this would help other users!

Hi @"Jacobowen", if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Hi @"jogu", thanks for messaging the Community! If the option to connect to Dropbox within the 1Password app was removed, you might need to contact the developers of that app for further assistance on this matter. Keep me updated with any progress!

Hi @"DANRAT", @"rayvanb", are you using any custom domains for your email address, or is there any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

HI @"ZACKMASKELL", I'm happy to hear you were able to resolve the issue. For the benefit of other users with similar issues, could you share the method you used, or a link to the helpful article itself?

No worries, glad to have helped out. If you need any further assistance in the future, please let me know. Enjoy the remainder of your week!

Hi @"Rebel1", if the files are deleted from your account, you'd have 30 days to recover them, or longer depending on your current subscription. If you have any further queries, feel free to message back.

Hi @"ChrisB4", as the file is still visible in the Dropbox folder, could you try quitting the Dropbox desktop application and then moving the file out of the folder, or deleting it, and then restart the app. Keep me updated with any progress.

Thanks for the info. The ability to search the documents themselves for keywords is available on paid plans. As you mentioned you're on a Basic plan, this wouldn't be available on your current plan.

Thanks for the update, and I'm glad you were able to download your files from your account. If you require any further assistance in the future, please let us know!

It looks like these are shared folders that haven't been added to your account, so they aren't taking up any space, meaning that the quota is used up elsewhere. Have you checked the backups page I mentioned previously to see if there's anything there?

Hi @"Bruff730", are you referring to a 6 digit code that the site is sending to your email directly, when you're trying to login to your account? 

Hi @"kimsel", just for clarification, is the keyword in the name of the file itself, or a word visible inside the document itself? Could you provide a screenshot, while hiding any personal details, of files in that folder as shown on the site with the word 'first' visible?

Hi @"Jeff047", if the files have green ticks, and the desktop app says it's up to date, then the latest files are all synced to the site. If the phone isn't detecting the change, then there's something occurring on that end. What type of files are you trying to open there, images, documents, videos? The exact file type,…

No worries, glad to have helped out. Enjoy your week!