Jay Dropbox Community Moderator

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"Galen1913", is this only occurring on your account, since you mentioned using different computers? Are other users able to sign in normally on their own accounts? It sounds like there is something affecting the internet connection to the Dropbox site, such as a proxy, VPN, firewall, security software, or even…

Just for clarification, has the syncing process finished now, and files are updating normally and are online-only?

In general, we recommend that all devices that attempt to connect to Dropbox follow the minimum requirements in order to connect. If these requirements aren't met, then you may experience issues in using the Dropbox app and site.

Hi everyone, Dropbox Capture isn't intended to record audio from the screen or machine itself. It only allows input from a microphone or an external input device.

Hi @"jubbins", if you're still experiencing this issue, please could you contact the support team directly in order for them to investigate the matter further on their end.

Hi everyone, could you let us know if you're interested in trying the Beta version of the Dropbox desktop application?

Hi @"dennisg1", could you try the steps in this post to re-index the Dropbox folder in Spotlight?

Hi @"gherson", thanks for bringing this to our attention. You mentioned that a user attempted the reinstallation of the program. Was this on your computer, or a company-managed device? This will help me to assist further!

Hi @"QuestionBox", thanks for messaging the Community! Just for clarification, is your Dropbox account connected to a Dropbox Business team? Or, is it a personal account on its own without any connection to another account? This will help me to assist further!

Hi @"BlakeL", could you try a different browser to see if this helps?

The support agent replied to that message, and another email is required to verify the account.

Hi @"Travis_JP", thanks for bringing this to our attention. In general, it should stop syncing to make the files online-only again. Are you still experiencing this issue on your device?

Hi @"kathycap", currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions. I can see according to the ticket ID that the support agent has requested the user of the account with the issue to reply to their message directly from their email address, to further investigate the…

Hi @"bdoman", you can see this message when you click on the Dropbox icon in the system tray/menu bar, on the bottom left.

You can deactivate the computer backup on the current installation if it is running by following these steps. Regarding the old folder, it should belong to a different Dropbox account, however, without knowing which account it was connected to, it can't be linked correctly.

Hi @"donbraffitt", I've sent you an email, please could you reply to it as soon as possible!

Could you try using those emails when trying to reset the password for the Dropbox account from this page? If any of them have a Dropbox account associated with them, you should receive an email to reset the password. Once you've done so, you can login to see if the missing files are there.

Hi @"intw", it's possible that the Spotlight index may need to be rebuilt, could you carry out the steps in this article? Note: the article mentions the ‘Documents’ folder but you need to use the Dropbox folder instead.

Are you using Thunderbird as your mail provider by any chance, given the info from this thread? Have you tried searching for the localized file in Finder directly on your whole machine?

Hi @"Julia Pavlova", if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

The old folder should belong to a different Dropbox account entirely. Do you have any other email addresses that could've been used to login to the Dropbox site with?

Hi @"DBuser555", the computer backup is one way, meaning that changes on the computer would sync to the site alone. It won't sync to other computers or mobile devices, and you can't edit those files from the Dropbox site directly. Files can be deleted from the computer, and if need be, recovered within the recovery period…

You can take screenshots using these steps for Windows Depending on your phone, there are two ways to take a screenshot. For iOS there is https://support.apple.com/en-us/HT200289, and for Android it's https://support.google.com/android/answer/9075928.

Hi @"Anna G", since it appears you're running the new version of Dropbox Business, you might need edit permissions for the team space, which the team admin can grant.

Could you try temporarily disconnecting the second monitor, if possible, and see if the icon changes to a number or another image?

Do the photos themselves have any EXIF data which could have the incorrect date on it to begin with? You should be able to view that info in Explorer/Finder (if the Dropbox desktop application is installed for the files to sync to your machine) when right clicking the image and choosing Properties/Get info.

HI @"Kevin Sharkey", as you've already been in contact with a support agent and they assisted you, do you see the refund processed on your account from this page?

Have you experienced this issue before or since the last time? Were there any recent Zoom, Dropbox or OS updates during that period?

Hi @"Quiksylver", is it possible that you have another Dropbox account on which your files might be located?