Jay Dropbox Community Moderator

Thanks for the update, and I'm sorry to hear about the circumstances. Our support team should be able to assist further with any account-specific queries from there on.

Hi @"Unstable_rat", could you try resetting your password and then attempt to login again on your mobile device?

HI @"married2butthead", could you clarify that there's nothing that appears on this page on your account?

Hi @"thiagodiasssss", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Have you tried contacting the support team directly?

Hi @"HAL900O", thanks for bringing this to our attention. According to the Dropbox desktop application preferences, where is the current location of the Dropbox folder? Do the sync icons appear in the old or new location? Have you allowed time for the move to be completed fully? This will help me to assist further!

Hi @"dustdog0", could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Hi @"Crazyplantlady666", the Dropbox Vault isn't backed up in the same manner as other features, so if the Vault is deleted, this means that the files are permanently deleted. I'm sorry I can't be more helpful on this matter.

Was the Dropbox desktop application fully syncing prior to you signing out of the app into another account entirely? Did the files have a chance to be uploaded to the site in order for you to recover them from there?

Hi @"Squick55", thanks for bringing this to our attention. The Dropbox desktop application would automatically pick the C drive for the Dropbox folder. If it's located on another drive, then it would need to have been done manually, or the app detected a previous installation which was located there. As for adding more…

Hi @"PEteacher50", thanks for messaging the Community! Are you using the automatic camera upload feature, or the manual uploads? Is this being done via the Dropbox mobile app, desktop app, or website itself? This will help me to assist further!

Hi @"charrua4", thanks for bringing this to our attention. Just for clarification, you don't have access to the email address at all? Is it possible to recreate the email address to your Dropbox account? This will help me to assist further!

Hi @"nmrjorge", thanks for bringing this to our attention. What options do you see when you right click the files in Finder? Do you see the same options when right clicking folders? A screenshot of this would help greatly!

Hi @"ughnett", thanks for bringing this to our attention. In general, the language would be set from the forum profile settings page. Is the language correct there? This will help me to assist further!

Hi @"robn1", thanks for messaging the Community! This isn't the same as the Explorer/Finder window on the computer. The 'Copy' option you see in the prompt will copy the file into the specified location (essentially, Copy means paste.). However, as you mentioned it wasn't working, is this a shared folder that you have edit…

Hi @"Philip_Smith", thanks for bringing this to our attention. Are you able to see anything on the events page regarding the deletions? Have you already contacted the Dropbox support team for further assistance on this matter? This will help me to assist further!

Hi @"doppelgaenger_digital", the size on disk is showing up as 0 bytes, which means the folder is online-only and definitely not taking up space on the device itself. Is Windirstat using the 'size on disk' when making the calculation for the files, or just the 'Size' overall?

Hi @"chccmessage", as you are using MacMail, you may experience some issues with the attachments not uploading. The issue with MacMail application, as many others express in the Apple forums, is that adding images to an email will actually embedded the image instead of attaching. So even if you see the paper clip icon to…

No worries, glad to have helped out! If you need any further assistance in the future, please let me know. Enjoy the remainder of your week!

Hi @"username1232", could you try disabling the screenshot option, reboot your Mac and then re-enable it again to see if this helps?

What is the current location of the Dropbox folder on your machine? When you click the Dropbox icon in the menu bar, what is the message on the bottom left?

That's good news, this means that the Dropbox account on the site and the account on the computer are linked to each other. This also means you have a second Dropbox account under the other email address which is visible on the Dropbox mobile app. Since your PC files are the ones you want on the phone, try signing out of…

Hi @"Floche", could you try checking the backups page to see if there is any ongoing backup for a computer or external drive?

Hi @"Founderatkda", could you try uploading the image via a desktop browser for us to assist further?

Could you check to ensure that the email on the Dropbox account was changed, by attempting to login to the old email on the Dropbox site? You can test this by using an incognito/private browsing window to login to the site: * Chrome: https://support.google.com/chrome/answer/95464 * Firefox:…

Hi @ChristopherMagic, have you paused syncing in the Dropbox desktop application? Do you have any other cloud services running at the same time as the Dropbox app?

Most likely then it could be an older phone, since it hasn't been connected for 2 weeks. Regarding Explorer, even though there is a Dropbox folder there, it doesn't mean that it is syncing to any account, it could just be a folder that isn't 'live'. If you haven't run the Dropbox desktop application recently, then this is…

Thanks, it seems you only have two mobile devices connected to your Dropbox account, meaning your computer and the desktop app is not connected to Dropbox, hence why it isn't syncing. Could you try opening the Dropbox desktop application and see if there is any email listed there in the preferences, or if there is an error…

Are there any other devices connected further down the screen, such as a computer name? 

Hi @"Hanif01", has the Dropbox desktop application been installed with admin privileges on the machine itself?

I'd like to be certain that your desktop app is definitely connected to Dropbox. Do you see any desktop devices on your account here? How about mobile devices? A screenshot of that page would be helpful.