Jay Dropbox Community Moderator

Hi @"dustym17", do you have the ticket ID from when you contacted the support team to locate it in the system?

Thanks for the update, I'm glad to hear you were able to find a solution that works for you! 

You can sign out of the Dropbox desktop application by following these steps.

Hi @"pchernoff", thanks for bringing this to our attention. It is possible to remove the 'Everyone at' group from the team folders, and create groups of users that you want to access to the folder, and then add those groups to those team folders. If you need any further assistance, please let me know!

Hi @"Atla", thanks for bringing this to our attention. Were your files on the desktop showing up as online-only files before? Are you able to login to the other account on the site to locate your missing files there? This will help me to assist further!

It's possible that when you originally clicked the copy link, it was set on an edit link. When you're creating a link now it appears to be a read-only link. If you're experiencing the edit link behavior on other files or folders, please let me know.

Thanks for the info. While there isn't a direct method to add a password to the Dropbox desktop application itself, you could disable the app from startup, or sign our of Dropbox, or uninstall the app entirely. Since your local files in the Dropbox folder would be visible, you'd also need to consider deleting the local…

Have you marked the file as offline in the mobile app, or is it a normal file?

Hi @"KK75", could you clarify exactly how you're uploading the file to Dropbox via your mobile device, step-by-step, and where you used to see this message?

Hi @"EmreCengiz", this seems to be related to Finder itself, and not Dropbox, since Dropbox doesn't control how files are sorted within the Finder window.

If you're not able to locate it, then it wouldn't be possible to resolve this behavior. Have you enabled hidden files in Finder to try searching for the file that way?

Are you connected to the app via a stable WiFi connection or cellular data? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

For folders you've removed your access to, you won't be able to restore them from the deleted files page since they shouldn't be visible there. You'd need to get permission from the owner of those folders to re-add you again. Regarding those folders you removed from Dropbox, this would be a deletion of the folder. You…

Hi @"deckard", this would be the expected behavior since a shared link with edit permissions was created, which makes it a shared folder with edit rights. If a link with view-only permissions was created, the this wouldn't be the case. If you have any further queries, feel free to message back.

It's possible that the Word app on your device is showing a cached older version of the file itself, and isn't updating to show the newer version. Could you try uninstalling Word and reinstalling it on your device? Also, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling…

Hi @"rdarnell", when you say you deleted the shared folder, could you clarify exactly how you did that? Did you simply delete the folder from your files page on your account? Did you remove your access via the shared folders window? In the events page, what does it say for those specific shared folders?

Hi @"heyjude-2244", are you referring to putting a password on the Dropbox folder itself, or on the Dropbox desktop application?

Thanks, I've sent you an email, please could you reply to it when you get the chance!

Hi @"lastism", thanks for messaging the Community! The daily bandwidth limit applies to any files accessed via a shared link, or when uploading to your account using a file request link. If the files are streamed via a shared link, then they would add to the daily bandwidth limit. If you have any further queries, feel free…

Hi @"NiK1978", thanks for contacting us! As there isn't a direct method to transfer files from one cloud service to another, you could try downloading the files from iCloud onto your machine, and then move them into the Dropbox folder, if the Dropbox desktop application is installed. Otherwise, you could upload the files…

Hi @"radmitry", this issue may be related to other applications on your computer that also use the icon overlay and context menu functionality of Mac OS, to which there may be a limit.

Glad to hear it's working now. If you need any further assistance in the future, please let me know. Enjoy your week ahead!

Hi @"lbh301", thanks for bringing this to our attention. As it sounds like the computer backup feature was enabled, are you able to disable it by following these steps? Keep me updated with any progress!

Hi @"jimdunn", thanks for bringing this to our attention. What is the setting you have currently in the Dropbox desktop application for the proxy itself? This will help me to assist further!

Thanks for the PDF image, please attach how it looks on the phone and from within the Dropbox mobile file list.

Could you try quitting the normal Dropbox desktop application and then attempt to uninstall and reinstall the Dropbox Capture app?

Hi @"Kylie93", have you received a reply from a support agent regarding this matter?

Hi @"Caprice", are you certain you're trying to upload only 6 GB of files, or is it possible there's more data than expected in the attempted upload?

Hi @"MirandaP", I've sent you an email, please could you reply to it as soon as possible!

Hi @"Jacob", thanks for the ticket ID, I can see that a support agent is currently handling your query. They'll be able to assist from there on with device-specific troubleshooting.