Jay Dropbox Community Moderator

Hi @"Anders H.3", it's possible that the Mac OS is trying to install it constantly. Try to delete the dmg file and see if this helps.

Hi @"slan2718", is it possible the Dropbox desktop application is temporarily locking files during the syncing process? From the file path, it appears that it's related to log files in the Dropbox settings, which would be considered normal for most logs as they get edited frequently.

Hi @"Jubilbae", Do you have any proxy, VPN, security software, or even carrier settings that could be restricting traffic to the following Dropbox domains? Could you try connecting to a reliable, stable WiFi connection to see if the files upload normally?

Glad to have helped out, If you have any further queries in the future, feel free to message back. Enjoy the remainder of your week!

Yes, my suggestion was only to ensure that the images were taken off the phone this one time, since the app isn't working normally. After that, once the images are gone, you can return to using the mobile app, since there would be no old images to fill up the cache. Aside from that, the only other method would be to let…

Hi @"simbashen", I've sent you an email, please could you reply to it as soon as possible!

Hi @"USMCSGT323", if you're uploading files to the site directly, then the Dropbox desktop application wouldn't see any uploading occurring, since these are different systems. Regarding the files, from your earlier image, the size and size of disk vary greatly, meaning a large number of the files are online-only (showing…

It wouldn't be possible to keep an older version of the app running for the reasons I mentioned previously, as any security features or bug fixes would no longer be applied to those versions, leaving the app insecure. I'm sorry I can't be more helpful on this matter.

Hi @"Mirna D.", as it seems you're on the new version of Dropbox for Mac OS, Apple no longer allows Photos Library to be stored over cloud-storage services, so you'd need to move it to your local storage.

Since that email appears to be on a custom domain, have you tried contacting your IT team to see if the emails from Dropbox are being blocked from reaching the inbox, or directed straight to the spam/junk folder?

Hi @"aanna_o", as my colleague @"Walter" suggested, could you attach a screenshot showing the exact error you're getting when trying to login, while hiding your email address?

Hi @"VirageSonore", currently it isn't possible to disable the auto-update as we regularly release new versions of the Dropbox desktop app with additional features, better performance, and security enhancements. Some of these features are not always compatible with older systems. Additionally, Apple stopped providing…

Could you try try using incognito/private browsing mode without any extensions and plugins running to see if this helps?

Hi @"funkdawggg", currently it isn't possible to see the number of clicks or data transferred on your account. The daily bandwidth limits for shared links and file requests can be found here, and does vary depending upon your account subscription.

Do you have any other app or service that scans or accesses the Dropbox folder itself, which could be slowing down the process?

Do you have the Dropbox desktop application installed? If you connect the phone manually, you can enable the desktop version of the camera uploads, which uses a different process. It'll re-upload the previous images that have already been uploaded (since the desktop and mobile app use different methods), and once the…

Hi everyone, what happens when you attempting to reinstall the app (without uninstalling first) using this link?

Hi @"Danimach", just for clarification, since the link was slightly different, are you referring to the Manage Backups page on this link?

Hi @"Biggie1", have you tried the steps provided by @"DanielUK" to see if they help with your browsers?

Hi @"Raphael J.1", as part of the Dropbox for macOS update, to keep the Dropbox desktop app aligned with any requirements set out by an OS, the Dropbox folder must be located in ~/Library/CloudStorage. This along with other changes can be found in this article.

I'm glad to hear you were able to find a solution for this matter! If you have any further queries in the future, feel free to message back.

Hi @"Vincehood", in general, if you have camera uploads enabled, the Dropbox mobile app would need extra space on your device to assist with caching and uploading those images to Dropbox itself. Are any of the images on the phone being uploaded automatically via the app?

Hi @"Miklos P.1", do you have any files or backups currently syncing on your device in the Dropbox app? How many files do you have on your account approximately?

Hi @"jhedleyj", I wouldn't recommend uninstalling and reinstalling the app as of yet, as it is possible that the Dropbox desktop application is performing a migration to the new location. Give it at least 24 hours for the Dropbox desktop application to finish indexing and syncing files, to see if there are any other…

Hi @"darell_aiuken", if someone somehow has the exact shared link you copied, then yes, they'd be able to access the files and folders in that link. If you're on a Dropbox Business team, then the team admin might be able to see that you created a shared link via the activity log, and if it was accessed by another device,…

It would be similar to having multiple cloud backups to the same folder, there would be syncing and rights issues (as in, does Dropbox or Time Machine own the files at a particular moment). This is why we recommend not restoring the Dropbox folder to a new machine/installation using the Time Machine feature. The two…

Hi @"Grifo98", as my colleague mentioned, if you're running the new version of the Dropbox app for Mac OS, then theses changes are expected, and files will default to online-only. 

Hi @"Sasikumar_K", if you have your other devices ready and recovery words, have you tried removing and reinstalling the extension?

Hi @"foxglove_1", are the other users on Mac devices? If the folder isn't downloading onto the Mac, but it does appear on the web, then there is an issue with the folder name somehow. Could you provide the full folder name here, if the information isn't too personal?

Hi @"gilesbelfrage", generally, we don't recommend using Time Machine with Dropbox or backing it up there, as there could be issues with security permissions, access rights and even data corruption. Most likely, this is the reason why the app isn't able to backup the Time Machine backup on the external drive.