Jay Dropbox Community Moderator

Hi @"Joel Mursal", thanks for bringing this to our attention. Are you connected to a stable WiFi network or cellular data when uploading? What messages do you get on your phone during the attempted upload? Are you uploading directly from the Dropbox mobile app, or via another method into your account? Any other info or…

Hi @"Dragon Personal Management", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? Keep me updated with any progress!

Hi @"KS88", thanks for your message. Currently, it isn't possible to get a full list of the files currently on your Dropbox account. However, you could simply download the folders in their entirety, which would be a zip files containing the files. After that, you can extract the files you need from the zip file. If you…

Hi @"sbob", thanks for messaging the Community. As the Dropbox Backup feature and the main Dropbox area are separate, it isn't possible to move files from one section to another. Are you trying to move the main folders themselves, such as Desktop, Downloads and Documents, or subfolders within those folder? This will help…

Hi @"ccaravello", thanks for bringing this to our attention. Just for clarification, when you wife's phone was connected, did you ever see a prompt to upload images? This will help me to assist further!

Hi @"csteibdvm", what is the default app further down this page for opening your documents?

Are you referring to the password error message, or the error log you pasted earlier?

Hi @"Sydenham", are you entering the admin password for your machine?

Does this behavior (where the file doesn't move up automatically) occur with other files, and not just file requests? What about in other folders unrelated to Dropbox? 

Hi @"jb43", we appreciate the feedback about how to improve the service. Regarding the 'Open with' menu, it only applies to a few authorized apps, and it wouldn't be possible to manually add another app to that list.

Have you tried refreshing Finder by moving to another folder and then back into this folder? 

As the steps I found didn't work, and as this is a Microsoft application, I'd recommend getting in contact with them directly on how to re-enable this feature on Windows 11.

Currently, it isn't possible any longer for files to be marked as available offline by default with the new version of the Mac OS app.

Hi @"Asjadsfjur", I think you're referring to having your files available offline. By default, new files will be online-only, however, if you mark individual folders as available offline, files inside those folders will become available offline as well, including new files added from other devices.

Following a migration to the new Dropbox for macOS, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete. You can try checking out the troubleshooting steps outlined in this article. Note that we do not recommend re-installing the application if the…

Since Windows 11 disables it by default, you can re-enable the menu using these steps I found on the web. Right-click the title bar above the URL address bar in the browser and select the Menu Bar check box. The menu bar will display unless you clear the Menu Bar check box again to hide it. Let me know if this helps.

Thanks, keep us informed on any updates!

In the Dropbox folder itself, do you see any folders or files that have the syncing grey circle icon on them?

We've not experienced this issue with other users, however, we can try these steps. Try manually running the DropboxUpdate.exe application by using the following steps: * Open a Windows File Explorer (not Internet Explorer). * Type %ProgramFiles(x86)%\Dropbox\Update into the address bar (include the % percent signs) and…

Hi @"eheilner", we appreciate your feedback on the new version of the Dropbox desktop application for Mac OS. We take all comments into consideration when improving the app and services we provide.

H @"fabmol", could you try downgrading from the beta version by visiting this page and switching ‘Early releases’ to Off. Afterwards, re-download the app from here.

You're viewing the Dropbox folder within Explorer, and the toolbar belongs to the Windows interface, and isn't related to Dropbox itself. Have you tried changing any of your OS settings to see if they help?

Hi @"Wintermute", thanks for messaging the Community. We appreciate the feedback about the new version of the Dropbox desktop application for Mac OS. You can see a list of changes brought on in this version here. Regarding the Spotlight behavior you're experiencing, could you try these steps to see if they help? Keep me…

HI @"ronlw", these appear to show two different applications, Explorer and Microsoft Word. Where exactly is the difference, and how is it related to Dropbox?

Okay, so the Dropbox app runs in the background. Does it pop up during the game itself, or affect anything else? It would be normal for the app to have services running in the background while using other apps.

Are you using Windows in S Mode, or a virtual machine? What exactly happens when Valorant opens? Could you get a screenshot to show us? Does the Dropbox for S Mode app pop up over Valorant?

Hi @"jkoffman", it won't be possible to 'share' the Documents folder between the two machines, so there'd need to be a separate computer backup for the new machine. The new version of the Dropbox desktop application for Mac OS requires that any new files added from other devices would download as online-only by default. To…

Hi @"Mirna D.", we're only aware of the Photos library not being allowed to remain on a CloudStorage folder. Regarding the Contacts app, this isn't something related to Dropbox, as no other user has reported issues with their own Contacts apps. Have you made any changes to it, such as storing any of the app preferences in…

Hi @"macorez", thanks for messaging the Community! Which deletion notification are you referring to? Is this on the Dropbox site, mobile app, or when deleting the file from Explorer/Finder? This will help me to assist further!

Hi @"Patrick Demers", thanks for messaging the Community! Unfortunately, it's not possible to password protect Dropbox, or any of the folders inside. This is because Dropbox is not a network drive and the Dropbox software has no control over access to the folder. The Dropbox folder is just a normal folder and is no more or…