Jay Dropbox Community Moderator

Thanks, we appreciate the feedback on this matter and take all comments into consideration on how to improve our services.

Glad to hear that it seems to be working now! If you need any further assistance in the future, please let me know. Enjoy your week ahead!

Thanks for the info about the Badge, this might help reduce the conflicted copies on your account. Regarding the links, since the Dropbox folder has moved, the location of local files are now different on your machine. Has the Dropbox folder moved for all your colleagues, or just on your machine? Are you able to create a…

Hi @"nicowijaya88", the Dropbox desktop application has never been supported on Windows Servers OSes. This doesn't mean that it doesn't work on those OSes, however, if there are any issues with the app or files syncing, then it isn't something we could assist with.

Hi @"stlcoplxa39", in order to edit Office files, you would need the separate official apps to be installed on your mobile device, since the editing can't be done inside the Dropbox mobile app, and it might not detect the 365 app itself.

Hi @"Chris E.8", as the team doesn't work on weekends, it would take at least a full 24 business hours for a reply, depending on your current plan.

Hi @"XOGIRD", what issue are you experiencing exactly in order to understand what behavior you're seeing?

Hi @"scottvorthmann", thanks for the message. Could you clarify this in more detail on how this would affect your workflow and any examples you can provide on what to improve?

Hi @"ercortes", thanks for bringing this to our attention. Are you able to recover the missing files from the deleted files page? Does the events page give any info on the deletion? This will help me to assist further.

Hi @"CP Chang", thanks for messaging the Community. Could you clarify how Dropbox automatically saves email attachments? Regarding emails, since the Dropbox service doesn't link to an email inbox specifically, it wouldn't be able to store emails directly. There may be some third party apps or services that can convert…

Is this file synced fully, and is it visible on the Dropbox site? Do you have any other files in the same folder with the missing context menu item?

Hi @"bri_guy", thanks for bringing this to our attention. Could you attach a screenshot showing the context menu options you get when right clicking the file? This will help me to assist further!

Hi @"Graph Architects", thanks for bringing this to our attention. If you perform an advanced reinstallation, you can also select the location of the folder in the Advanced Settings portion of the installation. Make sure to choose the 'parent' folder that the Dropbox folder will be residing, for example if your old folder…

Hi @"David H.78", in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"Barettaski", I can see that you've recently submitted a ticket of your own. I've added your comments to it in order to prioritize and expedite matters on your behalf.

Hi @"mmwoakaus", thanks for messaging the Community. Currently, the messages for shared links can't be stored and brought back at a later date. We appreciate the feedback you've given about the sharing experience. We take all comments into consideration when improving our apps and service, and thank you for the information…

Thanks for the update, different networks have different plans and upload speeds. I'm glad to hear it seems to be uploading well. Keep me informed of any changes or successes!

No worries, glad you were able to upload your file. Enjoy your weekend!

Hi @"SkarPadyn", you can take a screenshot and then attach it to your next reply. Regarding the uploading, do you see an option that says 'Create or upload file'?

Hi @"cindibear64", are you connected to a stable, reliable and fast WiFi connection, or via cellular data? How large is the video you're trying to upload in terms of MB?

Hi @"Frankie7", if you're trying to export an entire folder, this currently isn't possible via the mobile app. Only individual files can be exported via the app. If you're instead referring to exporting a single file, please let me know.

Do you have any other apps that could be running at the same time and affecting the performance of the app during its recording?

Just for your information, version history isn't available on folders, but files. If you had a file in the Mobile Uploads folder, the version history would show from which device the file was uploaded. Without knowing where it originated from, it wouldn't be possible to tell, however, given the name, most likely a file was…

Hi @"assma"-MU, the clear data button should clear any login details, so I don't recommend doing that if you're already above the 3 device limit on Dropbox Basic plans. 

hi @"daddyslilvixxxen", could you confirm what plan you're seeing on this page currently? Do you see any recent payments or receipts on this page?

Hi @"sbacuemo", thanks for bringing this to our attention. Is this occurring on anything you're trying to record, or only on specific apps or areas of the screen? This will help me to assist further!

Thanks for the info, please let me know when you experience this behavior again.

Thanks for the screenshot, this is normal behavior, since the backup is a one-way process, from the external drive to the site. The folder you see there should be the version of the external drive that you chose to Rewind to.

Hi @"Victoria 494", thanks for bringing this to our attention. Does this user have an external drive connected to their machine? Do they frequently connect and disconnect it? This will help me to assist further!

No worries, glad to have helped out! If you need any further assistance in the future, please let me know. Enjoy the rest of your week!