Jay Dropbox Community Moderator

Hi @"Rui Bandeira", it sounds like you might have a Dropbox Backup enabled, have you tried checking this page like my colleague suggested?

Yes, this should help with the emails you receive from now on. Let us know if you experience any further issues!

HI @"godbox", do you have the Dropbox desktop application currently installed on your machine? Are you referring to files in the Dropbox folder that are compressed?

Could you try quitting the Dropbox desktop application, deleting the cache folder, and rebooting the machine entirely to see if this helps?

Thanks for the info, keep us updated!

Hi @"felipera29", thanks for bringing this to our attention. As this is related to a shared file, could you try removing your access to it via this page, when logged into your account? Keep me updated with any progress!

Could you attach a screenshot showing the error message you're receiving when attempting to install the app? --- Не могли бы вы прикрепить скриншот, показывающий сообщение об ошибке, которое вы получаете при попытке установить приложение?

Hi @"rramey", as you've noted, shared folders do take up quota on all active members' accounts, so you'd need enough quota on your account to add the shared folder. Shared links that you receive, however, allow you to download files to your computer without having to add them to your account. You can't upload files into…

Hi @"mtxguy74", we appreciate any feedback written on the Community, and this would be passed onto the appropriate teams.

I'm glad to hear you were to free up your quota. Regarding your question, the Dropbox Backup feature has to be activated manually. So at some point, it would have been enabled in the desktop app, which can also occur during the installation of the app.

Hi @"Aviv3", are you part of a Dropbox Business team by any chance? Have you tried moving the Dropbox folder manually via the Dropbox desktop application preferences, if the backup is disabled?

Hi @"MAPNYC", thanks for messaging the Community. The latest stable version of the Dropbox desktop application is 171.4.6182. Currently, the change to the CloudStorage location is rolling out to users, so this version doesn't automatically guarantee that your device would switch to the new version of the app. When the…

Hi @"Oleg8", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? Keep me updated with any progress! --- Привет, @"Oleg8", спасибо, что обратили на это наше…

Hi @"nichollsvi2", thanks for bringing this to our attention. What notification emails are you getting to your old email address? This will help me to assist further!

Hi @"Saby1", thanks for your message! Currently, there isn't a method to upload directly to YouTube or to a CD or iPod. You'd either need to upload to YouTube directly, or find a method to burn to a CD or sync to an iPod. If you have any further queries, feel free to message back.

Hi @"carlopenco", as your Dropbox Backup is ongoing, this means it is still taking up 4.17 GB of your quota (if it hasn't changed since), which is on top of the quota taken up by your normal files in the Dropbox folder, thus filling up your account. If you want to free up space on your account, you can either disable the…

An editor would be a normal member of the shared folder who was given edit access to the shared folder, allowing them to add files, but also invite and remove members from the folder as well. If you were invited to the folder, you might be able to find the invite email in your inbox and who invited you, depending on how…

Hi @"smurphy773", thanks for bringing this to our attention. This message on the events page would mean that your access to the folder was removed by the owner or another editor in the shared folder. The only way to regain access to it would be to get the owner or an editor to re-invite you back to the folder, since they…

Hi @Andyjenk2, there aren't any unsupported document formats aside from Google Docs created outside of Dropbox. The file types you've mentioned aren't Google Docs, so they can be downloaded from the site. What error are you getting exactly when attempting to download them?

Hi @"Not Your Average Karen", what types of folders are you experiencing this on? Shared folders, team folders, or any other kind of folders?

Simply having the default filename in the naming convention window would be enough, like so. You can test this yourself by uploading various filetypes with different names to see how they appear on your account.

Hi @"Calvin-Nickelson", thanks for messaging the Community! If you create a file request and change the naming conventions, removing the uploader's name would result in the exact filename of the original file uploaded. It should not react the way you are describing it, since it cannot detect the uploader's name from within…

I'm glad to have helped out! Let me know if you need any further assistance in the future. Enjoy the rest of your week!

Hi @"Xiangliang", thanks for bringing this to our attention. Could you attach a screenshot showing the export you're getting, while hiding an sensitive information? This will help me to assist further!

For normal files in your Dropbox folder, they would appear on the main page, and for any backups, they should appear here. Depending on your machine, the backups could appear under these direct links, for PC, and for a Mac device.

Do any backups appear on the link I sent you previously?

Hi @"lorena d", deleting files would free up your space immediately, so there's no need to permanently delete them. Is it possible you have a backup running on your account, taking up the quota?

Hi @"UnhappyClient", users with the Dropboxer title, like myself, work for Dropbox, and we also provide support for the community.

Hi @"jtrom23324", thanks for bringing this to our attention. Is it possible that you have a backup on this page running on your account? This will help me to assist further!

Currently, there isn't a way to see the number of files on your account or in each folder. It depends on how you want to sync the files, since I don't know how Songbook works overall, and how is syncs from the iPad.