Jay Dropbox Community Moderator

Thanks, I've sent you an email, please could you reply to it as soon as possible!

That's right, you can disable your external drive backup, and this will delete it from the account, freeing up the space. https://help.dropbox.com/organize/how-to-use-dropbox-backup#disable This won't affect the actual external drive connected to your computer.

This link below should take you to your backups page. https://www.dropbox.com/backup/all

Does anyone have the file open at any point? You can tell by using the Dropbox Badge. Does this occur every time? Does anyone use the web version of Excel to edit files while you're in the file?

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

The link I provided in my post would direct you to the page to see if there's any backups running.

What are the settings for both of those folders, when you click the gear icon?

Hi @"NermineS", thanks for bringing this to our attention. Could you attach a screenshot showing the exact error message you receive? Are you manually saving the files in the Dropbox folder via the app, or are you moving the files into the Dropbox folder? This will help me to assist further!

Hi @"Squick55", are these folders that you might have work files in them? When you try to open a document, do you open it from Explorer/Finder, or by navigating via the app itself?

How many 'signatures allowed' do you have currently? Could you attach a screenshot showing the options you get from the ellipsis?

Hi @"ClarkP", thanks for bringing this to our attention. Just for clarification, when you say you're using an instance of Dropbox, does this mean you're sharing the login credentials for one account, or are you using shared folders to share files? This will help me to assist further!

Hi @"Celemorante", thanks for bringing this to our attention. Is it possible that you have a computer backup or external drive backup running on your account? This will help me to assist further!

The first ban is for 1 day, the next would be 2 days, the third for 4 days. and so on exponentially. Depending on which ban you're on, you can figure out how long the ban will last. We wouldn't be able to see from our end.

Hi @"rdt17", thanks for bringing this to our attention. Firstly, could you clarify how you open a file? Is it on the Dropbox site, via an app, from within Finder? What file are you opening? How are the Excel files linked to the original? Is it via a formula in the Excel file or using a script or other feature? This will…

Hi @"tanyamae", thanks for bringing this to our attention. Could you confirm that you're trying to Cancel the signature requewst while logged into the Dropbox Sign page? This will help me to assist further!

Yes, marking a folder as available offline will make all subfolders available offline as well, in perpetuity.

Hi @"Dayna62", thanks for bringing this to our attention. It is possible to undo a Rewind, by Rewinding to an earlier point before the Rewind itself. Once this Rewind you've started has finished, you can choose an earlier point to get back to where you were before. If you have any further queries, feel free to message back.

Hi @"Mr Handsome", are you able to open multiple files from the Dropbox folder via the iOS Files app?

Is this a normal shared folder, or a team folder on the account? Can you provide any more information on the type of folder, including a screenshot showing the icon next to it?

Hi @"jwhitley", thanks for messaging the Community. By default, on the new version of the Dropbox desktop application for Mac OS, newly added files will be online-only. You can mark folders as available offline when right clicking them for files within those folders to also be downloaded offline. If you have any further…

Hi @"Gabriele-Luxembourg", is it possible that an admin has disabled external sharing in the admin console?

Hi @"sendyjasmine", @"Dina B", in the default apps section, do you get the option to switch to Google Docs/Sheets etc? If so, please switch to those versions and try opening the documents again. Is the Google account associated with your profile a private account, or is it part of a Google Workspace (or business) account?

Hi @"Danielle" K.1, depending on the plan of the owner of the shared link, you might have access to viewer info. The only way to get more detail on user activity on files, is via the admin console on certain Dropbox Business teams.

Hi @"DebD", could you clarify what you mean by buying the app? The desktop app hasn't been removed, it's still available when you install it from this page, and it is free to install. Regarding the syncing issue, could you let me know more information on this matter?

Hi @"DMDComposer", currently, the ability to change the online status of a file via terminal command isn't possible. We do appreciate all input on how to improve the Dropbox app and service, and we take all comments into consideration for the future.

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Thanks, we appreciate the feedback and take all comments into consideration to improve the service!

Since you had to sign up as if it was a new account, it sounds like the original account might've been deleted in that case. I'd recommend getting in contact with the team admin for your Enterprise team for them to see if the old account is still on their system somewhere. 

Hi @"ebrown1942", currently there isn't any roadmap on whether or not a feature will be included in the future. As a workaround, you could have a script on your machine to have the Dropbox desktop application startup at a specific time of day, and it will then automatically sync the files changed.

Hi @"funkdawggg", in general, bans on shared links last for 24 hours. For each subsequent ban, the duration until the ban expiry increases exponentially each time. As to when it will expire it isn't possible to see, however, we can only recommend testing the links periodically to see when the links work again.