Jay Dropbox Community Moderator

That sounds like good news. Just so you're aware, deleting files from the recycle bin/deleted files folder doesn't really affect the Dropbox account, since the space has already been freed up. However, it's good news that progress is being made on your account. If you need any further assistance, please let me know!

Hi @"rotello", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? Keep me updated with any progress!

Thanks for the info, as the backup feature isn't detecting the drive correctly, I'd recommend contacting the support team for them to investigate this in more detail.

The external drive backup feature syncs files once every hour, after the drive is connected and sync. Did the drive sync correctly when it was connected?

Hi @"lahaina22", do you have any VPNs on your machine, as in my previous reply?

Hi @"GaleAbraham", the blue icon means the file is still trying to sync, and hasn't yet completed. As you mentioned you're using Windows 7, have you fully upgraded that OS, including all the Windows security upgrades?

Hi @"Lisa sinclair", could you try contacting the Dropbox Sign support directly using this link with your queries? They would be better placed to look into this matter further.

Could you try quitting the Dropbox desktop application and then deleting the folder in Explorer?

Hi @"roxyk", thanks for the info, I'd recommend contacting the support team directly for further assistance on their end.

Hi @"Graeme501", thanks for bringing this to our attention. Do you see any files related to Dropbox on the external drive in the root folder? Could you try unplugging and replugging the device, wait for it to be detected by the machine, and then open the Dropbox Backup settings? Keep me updated with any progress!

Hi @"qihangZH", thanks for bringing this to our attention. What error are you getting exactly, and on what page? A screenshot showing this error would be greatly appreciated. This will help me to assist further!

Do you have your recovery words for Dropbox Passwords saved on your computer somewhere?

Could you try quitting the app and rebooting the computer to see if this helps?

Essentially, the Dropbox folder is always created as a new folder. You can try moving the Dropbox folder to a different location entirely, and then just move it back to the location you mentioned earlier, which was D :\user\me. 

Hi @"Tiger20", thanks for bringing this to our attention. Just for clarification, are you certain that the folder is no longer on your Dropbox account? Is it visible on the main page, or the shared folders tab? This will help me to assist further!

No worries, glad to have helped out! If you need any further assistance in the future, please let me know. Enjoy your week ahead!

Hi @"jherber", the Dropbox app needs to store all the syncing files in a folder with the name of Dropbox, so it's not possible to remove the Dropbox name. If you have any further queries, feel free to message back.

The mobile app doesn't store files on it, unless you mark files as offline there, so they just download from the site each. Are you getting the preview error when opening the files with a green icon or the cloud icon, or for both of them?

Hi @"opositif", the Dropbox Backup feature works per device, so if you're using a new computer, it wouldn't allow you to continue using an existing backup for another computer. You'd need to create a new backup for this machine in order to use the feature normally.

Hi @"longbrah", thanks for messaging the Community. The 3 signature requests means that you can send three documents which require signatures on them per month. Each document can have up to 20 signers on it. If you have any further queries, feel free to message back.

Hi @"darrellsalk", which chart are you referring to, and in which article?

Hi @"risingfire", thanks for bringing this to our attention. Are these files you're trying to delete in a private or shared folder? Have you tried deleting the files in smaller batches? This will help me to assist further!

Hi @"SharonMac", thanks for bringing this to our attention. As you've discovered, joining a Family plan with a paid plan of your own would result in a refund, as mentioned here. The simplest method to return to the previous state would be to leave the Family plan, upgrade your personal account again to Plus, and then have…

Hi @"DrAJP", thanks for bringing this to our attention. What device are you using currently, and what version of the OS and Dropbox desktop application is running? Have you marked the files as available offline, or online-only, when right clicking them? This will help me to assist further!

Hi @"ljt-ks", thanks for messaging the Community. The message you're seeing means that if you choose to delete the folder, it means it will delete that folder from the Dropbox folder, and any other active Dropbox folder on other devices, such as another computer. It won't, for instance, search your computer and then delete…

Hi @"Tberntson", thanks for bringing this to our attention. As it sounds like you're the team admin on a Dropbox Business team, you should have access to email, chat and phone support, when logged into your account online. Could you using chat or phone support instead in order to request a refund, if the email option isn't…

Hi @, thanks for bringing this to our attention. Could you confirm what version of iOS and the Dropbox Passwords app you're running on your devices? This will help me to assist further!

Hi @"Dormody", thanks for bringing this to our attention. Are you logged into the same Dropbox account as with the other devices? Is this a shared link to a file, or a shared folder containing the file itself? Do you have enough space on the iPad itself? Any other info or screenshots would be helpful!

Hi @"chawke", thanks for bringing this to our attention. At the bottom of the emails, there should be an option to unsubscribe from receiving any more of this information. Clicking that should prevent these messages from getting through. If you need any further assistance, please let me know.

Hi @"VikingPadre", thanks for bringing this to our attention. Are you seeing this behavior on the Dropbox site directly, or via the mobile app? Are you accessing Dropbox via a stable WiFi network, or via cellular data? This will help me to assist further!