Jay Dropbox Community Moderator

Just for clarification, are all those MP3 files not synced, or just the one with the plain cloud icon on it?

Hi @dluptonmd, thanks for bringing this to our attention. Could you clarify the exact steps on how you create the Word file? Are you doing in first in the Word app, or are you using the Dropbox mobile app to create the Word file? This will help me to assist further!

Hi @"SBabiche", we appreciate the feedback on this matter. As my colleague said, ti isn't possible to edit Excel files natively in the Dropbox mobile app. The files would need to be opened in the Excel app to be able to edit them.

Are you moving the files via the site or your computer?

Yes, if you're viewing files on the site or on your machine, you can move them in bulk. As to how the moving of the files would affect Songbook, I can't be certain.

Hi @"Lb00", did you try the steps in my previous post above to see if this helps?

Hi @"organizerpm123345", the billing amount would work out to be the same regardless of how you wish to change it. The simplest method would be to upgrade to the Advanced plan first, since you would then get access to the feature you want, and then switch to an annual plan when you're ready.

If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future! 

Hi @"banbikas", at this point, it doesn't seem to be related to Dropbox any longer, as the folder is directly locked by the Mac OS. Even quitting the Dropbox desktop application doesn't allow you to delete it. I'd recommend getting in contact with Apple directly, or searching their resources on how to delete locked folders…

Hi @"DropD", it's possible that the direct URL of the image can change, so you'd have to use the raw=1 method for images to be displayed directly. If it's not showing in your browser, do other browsers work when viewing it there?

Hi @"Sartaj", this isn't how you create a direct link to an image in Dropbox. To do so, you'd change the end of your shared link from dl=0 to raw=1 for the image to be displayed in the browser. If you create a link using your method, then this could result in the link being changed since it's possible the direct image URL…

Glad to hear that Songbook is working again. Regarding the other files, you can try moving them back to the correct folder. Are these random files or entire folders that have been moved? IS this related to the Dropbox Backup feature?

Hi @"efry23", thanks for bringing this to our attention. It should be fairly quick to restore a single document, and it shouldn't take 4 hours. Depending on the filetype, 11.6 KB is very small, so it could feasibly be a blank document on its own. Are there any other versions of the file in the history? This will help me to…

That should be fine then, the Dropbox folder you're seeing on the desktop shouldn't be linked to this account you're currently viewing on the site, so no files from there would be deleted.

HI @"emphyrio", when you disabled the computer backup feature, did you have it revert the folders to their original locations?

As of yet, there are no updates on the changes to the shared links. Updating files directly on the site results in no loss of shared link. Opening a file on the machine, which has a shared link already, then editing and saving should retain the link. However, certain apps might save files a different way, again, deleting…

Hi @"mhaugh69", it isn't possible to change the email address on the Dropbox mobile app when signed in. Since you have access to the account, this will give you the opportunity to download the information to your device to allow you to save it. If you have a new Dropbox account already, you could share a folder to that…

In that case, you'll need to contact the team by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to enter an email you can access, and then submit the request. Afterwards, let us know the ticket ID from…

Glad to have helped out a little. If you have any further queries in the future, feel free to message back. Enjoy your week ahead!

The manual sync was just a suggestion, since I don't know how Songbook functions, so it most likely won't work if done incorrectly. If files were deleted from their app, then there isn't much we can suggest. If there were deleted files on Dropbox, you'd be able to view them from this page on your account.

Hi @"MKendle", in order to see what can be done, would it be possible to reach out to the email associated with your forum profile?

Hi @"amydcb", @"joininonallthefun", are you still receiving these emails today?

Hi @"Nick_S", thanks for the info, I'd recommend contacting the support team regarding this matter for them to investigate it further on their end.

Hi @"biancabriglio", if you're certain the Dropbox desktop application has been fully uninstalled from the machine, and your computer isn't showing up as a connected device, then it should be safe to delete that folder, and the files on the site won't be affected.

Hi @"Shalini Sharma", the Backups page shows all your active backups. On occasion, a backup isn't visible and might be accessible when trying to access it directly using the link you used, though it isn't guaranteed to reach an active link.

Are the sync issues referring to the same locations you previously deleted, or are they for files elsewhere on your account?

Hi @"user19860331", thanks for bringing this to our attention. What version of Mac OS and the Dropbox desktop application are you running? If you try quitting the Dropbox desktop application, are you able to delete those files? Keep me updated with any progress!

Hi @"Cesare G", thanks for bringing this to our attention. Could you try the steps in this thread to fix the permissions and hard links to see if this helps? Keep me updated with any progress!

Could you try using a different cable or USB port on your computer to see if this helps? Regarding the processes when starting up, this normal for the Dropbox app.

Manual syncing is generally for files in the Dropbox folder, however, when using third party apps, their functions may differ slightly on how it's done. Given this, it isn't possible to know why the files were deleted during the sync. Have you tried contacting the app developers for further assistance on this matter?