Jay Dropbox Community Moderator

Hi @"Shalini Sharma", the Backups page shows all your active backups. On occasion, a backup isn't visible and might be accessible when trying to access it directly using the link you used, though it isn't guaranteed to reach an active link.

Are the sync issues referring to the same locations you previously deleted, or are they for files elsewhere on your account?

Hi @"user19860331", thanks for bringing this to our attention. What version of Mac OS and the Dropbox desktop application are you running? If you try quitting the Dropbox desktop application, are you able to delete those files? Keep me updated with any progress!

Hi @"Cesare G", thanks for bringing this to our attention. Could you try the steps in this thread to fix the permissions and hard links to see if this helps? Keep me updated with any progress!

Could you try using a different cable or USB port on your computer to see if this helps? Regarding the processes when starting up, this normal for the Dropbox app.

Manual syncing is generally for files in the Dropbox folder, however, when using third party apps, their functions may differ slightly on how it's done. Given this, it isn't possible to know why the files were deleted during the sync. Have you tried contacting the app developers for further assistance on this matter?

Hi @"Chris I.5", thanks for bringing this to our attention. Are you syncing the files by manually moving them into the Dropbox app, or is the app syncing them for you? This will help me to assist further!

HI @"ExpoMichigan", there isn't a service here that would allow you to convert it directly to YouTube as of yet, nor a place to pay for someone to do so. You'd need to upload it to your YouTube account directly from their site.

Hi @"Relaxalot", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"Glenn Dickson" @, thanks for messaging the Community. Could you clarify this in more detail? There aren't any restrictions on the types of files you can store on your Dropbox account. Any other info would be helpful!

Hi @"Ech0M4n", thanks for bringing this to our attention. Could you try quitting the other cloud services on your device and see if the Dropbox desktop application is able to upload the images from your mobile device? Keep me updated with any progress!

Currently, the limit is 20 GB maximum when downloading from the site, which could be why you're experiencing this behavior. Do you have enough quota on your Dropbox account to add the shared link to your account, for it to sync normally to your machine?

Okay, so it isn't possible to create that email address with Gmail, since it's an invalid character, is that correct?

Hi @"Yeij", thanks for bringing this to our attention. Is this file on your Dropbox account, or is it via a shared link on the site? This will help me to assist further!

Thanks for the details, as this is the case, you'd need to contact Apple for a refund of the payment made via their system. Afterwards, you can re-upgrade on the correct account by ensuring it's signed into the mobile app, or by upgrading directly on the Dropbox site while signed into the account in question.

Hi @"FixMyRun", are you connecting an external drive to your machine, which contains more files than the quota on your account?

Did you submit a ticket using this form, which can be done by opening an incognito/private browsing window, while not signed into your account? Choosing 'Other' and then putting in an email address that you can access, followed by your billing info should allow you to submit a ticket.

Hi @"THX1965", thanks for bringing this to our attention. Could you just confirm that these are available offline by showing the context menu when right clicking one of the files? This will help me to assist further!

Hi @"blac0177", thanks for bringing this to our attention. As you mentioned the charges are from Dropbox, have you tried using the card lookup tool to locate which account this belongs to? Did you get a ticket ID from when you contacted the support team via the site? This will help me to assist further!

Hi @"CaptTeeCee", thanks for bringing this to our attention. Just for clarification, is this an email address you entered on the site accidental? Is there a typo in the email itself, and if so, is it before or after the @ symbol? This will help me to assist further!

Just for clarification, the Dropbox mobile app is showing another email address, and that account when you login on the site has the subscription associated with it?

Thanks, this would mean that the user hasn't accepted the referral email, and then signed into the account in the Dropbox desktop application. Are you certain that they used that email when creating the Dropbox account?

Has this behavior occurred recently when viewing PowerPoint files via the Dropbox site, or have you always had this issue?

Hi @"Laqnam", could you try restoring the purchases by following these steps to see if they help?

Hi @"MikeHenderson", thanks for bringing this to our attention. Could you try right clicking the file and mark it as available offline to see if this helps? Keep me updated with any progress!

Hi @"MikVest", if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Hi @"paulhenman", thanks for bringing this to our attention. In the current state, without the Dropbox desktop application installed, are you able to open Finder? When installing the app, do you want to enable the computer backup feature, which is shown in the screenshot? Is the Dropbox folder visible in Finder, and if so,…

Hi @"Hello Paul", thanks for bringing this to our attention. You could ask the client to create a file transfer and send the files to you that way. Depending on their plan, they could send up to 100 GB in one go. Keep me updated with any progress!

Hi @"Lewis_SL", thanks for contacting us. Sharing normal folders to other users will not add a license to your Dropbox Business team. Depending on your security settings, if a shared folder is restricted to members of your team, then invites to that folder would also be invites to join the team. If you have any further…

Hi @"KarenY", thanks for bringing this to our attention. Since it sounds like you're on a paid plan, you should be able to contact the support team directly via this page, while logged into your account. The support team will be able to assist you from there on.