Jay Dropbox Community Moderator

Hi @"qihangZH", thanks for bringing this to our attention. What error are you getting exactly, and on what page? A screenshot showing this error would be greatly appreciated. This will help me to assist further!

Do you have your recovery words for Dropbox Passwords saved on your computer somewhere?

Could you try quitting the app and rebooting the computer to see if this helps?

Essentially, the Dropbox folder is always created as a new folder. You can try moving the Dropbox folder to a different location entirely, and then just move it back to the location you mentioned earlier, which was D :\user\me. 

Hi @"Tiger20", thanks for bringing this to our attention. Just for clarification, are you certain that the folder is no longer on your Dropbox account? Is it visible on the main page, or the shared folders tab? This will help me to assist further!

No worries, glad to have helped out! If you need any further assistance in the future, please let me know. Enjoy your week ahead!

Hi @"jherber", the Dropbox app needs to store all the syncing files in a folder with the name of Dropbox, so it's not possible to remove the Dropbox name. If you have any further queries, feel free to message back.

The mobile app doesn't store files on it, unless you mark files as offline there, so they just download from the site each. Are you getting the preview error when opening the files with a green icon or the cloud icon, or for both of them?

Hi @"opositif", the Dropbox Backup feature works per device, so if you're using a new computer, it wouldn't allow you to continue using an existing backup for another computer. You'd need to create a new backup for this machine in order to use the feature normally.

Hi @"longbrah", thanks for messaging the Community. The 3 signature requests means that you can send three documents which require signatures on them per month. Each document can have up to 20 signers on it. If you have any further queries, feel free to message back.

Hi @"darrellsalk", which chart are you referring to, and in which article?

Hi @"risingfire", thanks for bringing this to our attention. Are these files you're trying to delete in a private or shared folder? Have you tried deleting the files in smaller batches? This will help me to assist further!

Hi @"SharonMac", thanks for bringing this to our attention. As you've discovered, joining a Family plan with a paid plan of your own would result in a refund, as mentioned here. The simplest method to return to the previous state would be to leave the Family plan, upgrade your personal account again to Plus, and then have…

Hi @"DrAJP", thanks for bringing this to our attention. What device are you using currently, and what version of the OS and Dropbox desktop application is running? Have you marked the files as available offline, or online-only, when right clicking them? This will help me to assist further!

Hi @"ljt-ks", thanks for messaging the Community. The message you're seeing means that if you choose to delete the folder, it means it will delete that folder from the Dropbox folder, and any other active Dropbox folder on other devices, such as another computer. It won't, for instance, search your computer and then delete…

Hi @"Tberntson", thanks for bringing this to our attention. As it sounds like you're the team admin on a Dropbox Business team, you should have access to email, chat and phone support, when logged into your account online. Could you using chat or phone support instead in order to request a refund, if the email option isn't…

Hi @, thanks for bringing this to our attention. Could you confirm what version of iOS and the Dropbox Passwords app you're running on your devices? This will help me to assist further!

Hi @"Dormody", thanks for bringing this to our attention. Are you logged into the same Dropbox account as with the other devices? Is this a shared link to a file, or a shared folder containing the file itself? Do you have enough space on the iPad itself? Any other info or screenshots would be helpful!

Hi @"chawke", thanks for bringing this to our attention. At the bottom of the emails, there should be an option to unsubscribe from receiving any more of this information. Clicking that should prevent these messages from getting through. If you need any further assistance, please let me know.

Hi @"VikingPadre", thanks for bringing this to our attention. Are you seeing this behavior on the Dropbox site directly, or via the mobile app? Are you accessing Dropbox via a stable WiFi network, or via cellular data? This will help me to assist further!

Thanks for the update, let me know if you experience this behavior again!

Is the site still experiencing issues for you now? Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running.

Hi @"DiamondKesawn", thanks for bringing this to our attention. What are you viewing on this page, the Dropbox site in general, a shared link, or something else? This will help me to assist further!

It's possible that the app you're using is unable to view the team space via the Dropbox API they're using. I'd recommend getting in contact with the developers of the app for more assistance on this matter.

Hi @"MarelP", thanks for bringing this to our attention. Are you on the new Dropbox Business team structure using the team space? This will help me to assist further!

Could you try moving the Dropbox folder to another location entirely, let the move complete entirely, and then see what's left in the C:/Users/name/Dropbox location?

When you try and move the folder, could you try moving it to C:/Users/name/, as this will then create the Dropbox folder name itself?

Hi @"DaveK1955", @"adgorn", what is the current resolution of your computer?

Hi @"richant", thanks for bringing this to our attention. Did you use the default installation options for the app when installing it? This will help me to assist further!

Hi @"TimNor", thanks for bringing this to our attention. What version of the Dropbox desktop application are you currently running on it? Is the Dropbox folder located in the CloudStorage location? This will help me to assist further!