Jay Dropbox Community Moderator

HI @"darrylschick", this issue was last reported in August 2022, and should've been resolved. Are you using a zoomed in desktop or DPI settings?

Hi @"gloveman5", thanks for bringing this to our attention. I use Scrivener on my PC, so I have a little experience with using that app. Since Scrivener uses package files to open projects, if you view the file in Finder, does it have a syncing icon on it? Are you running the new version of the Dropbox desktop application…

Hi @"oliverlara", thanks for messaging the Community. This orange box is related to the Windows OS and could be a conflict with OneDrive. Could you try quitting the OneDrive app to see if the icons change? This will help me to assist further!

Hi @"Mathildea", thanks for the feedback. We regularly release new versions of the Dropbox desktop app with additional features, better performance, and security enhancements, and these are not always compatible with older systems. Apple stopped providing security updates to macOS 10.12 in 2019. Due to this, we are ending…

HI @"eduardbekker", this change only affects Mac OS 10.12 Sierra, so 10.13 High Sierra will continue to function after that date.

 Thanks for the info, it's possible there's another extension or browser feature preventing the site from working correctly, in this instance.

Hi @"bingobango", thanks for bringing this to our attention. Does it work when you import files that are outside the Dropbox folder into Premiere Pro? This will help me to assist further!

If it works in another browser, then it would mean that a setting in Safari isn't allowing the Dropbox site to work correctly. As it's related to third party cookies, you can try to enable them using these steps.

Hi @"SubbaV", you can disable the computer backup directly from the Dropbox desktop application, or via the site, which will open the appropriate window in the desktop app.

Hi @"EagleG", I've sent you an email, please could you reply to it as soon as possible!

Hi @"zacd", thanks for bringing this to our attention. What is the exact error you're getting? Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. This will help me…

Hi @"krista7", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Keep me updated with any progress!

Did you try the steps in my previous post to see if this helps?

No worries, glad to have helped out! If you need any further assistance in the future, please let me know. Enjoy your week!

Hi @"c4l1n", before we continue via email, which which file types are you experiencing this issue with?

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Hi @"TexAK", it looks like the Backup has been disabled as that screen is asking you to set it up. Are you able to see any backups, or deleted backups on the site on this page?

Hi @"david0001", does this occur for Excel files not located in the Dropbox folder when you open and edit them? Do those Excel files appear in Recents in Finder? What about when you edit files in the Dropbox folder while the Dropbox desktop application has been exited?

Hi @"Tworst", are they being invited to the new Dropbox Business team under the exact same email? If so, and they were definitely fully deleted from the old team, then it would take 7 days for that email to be released in order to create a new account. This gives the old admin time to recover the account if it was done…

Hi @"krbalezentis", if your email was compromised, have you contacted your email provider for further assistance on this matter?

HI @"Bo JustMe", could you clarify what you mean by using a new email? Did you change that email directly on the Dropbox account when you were logged in? What is your current quota total when visiting this page?

Hi @"ElectricWhelk", are you not getting the option to disable the computer backup when you follow these steps to manage the backup on the Dropbox site?

Hi @"villavancola". are you using the Android or iOS Dropbox mobile app?

Hi @"Userface", thanks for bringing this to our attention. Could you attach a screenshot showing the options you get when creating files via the mobile app? This will help me to assist further!

Does the video on the site show the full size when you view the details of the file? Could you confirm exactly how you're uploading the video file? Is it directly to the site, or by moving the file into the Dropbox folder to sync, or is a third party app uploading for you?

HI @"dieselzeus", what file(s) are you trying to open on the computer, and what error do you get? Any other info or screenshots would be helpful!

Since the support ticket was forwarded to a specialist, they are best positioned to assist further if there are any new developments, which we wouldn't be able to assist with on the community.

HI @"OceanElf", if the steps aren't working, then I'd recommend replying to the support agent, as they have more access to your Dropbox account.

Hi @"miiike", are you able to restore and earlier version of the file via the Dropbox version history?

Hi @"banbikas", are you not able to unlock the file via your OS settings, since this could be what is preventing the deletion. Another method to try would be to quit the Dropbox desktop application entirely, and then try dragging the folder to Trash and then restarting the machine and Dropbox.