Jay Dropbox Community Moderator

Hi @"danclarkis", could you try reinstalling the app, without uninstalling it first, by using this link, and let me know how it goes!

I'm from the same team and have the same information as her. At this point, to find out what is happening to your shared links, the support team would need to look into it in more detail.

Hi @"tdcazemle", you can copy the the screenshot and paste it into the reply box directly for it to be attached.

Hi @"ThomasKronevald", thanks for the info. I'd recommend contacting the support team directly for them to investigate this matter further.

Hi @"HelpMee", in general, files larger than 20 GB can't be downloaded over the site, and would result in an error. As you mentioned you have a paid account, are these files in your own Dropbox account, or shared link sent to you by another user? 

Hi @"pablopaul", could you clarify exactly how you're copying the files and what program or app you're using during this process?

Hi @"elizabeth13", it looks like you're on a Basic plan with no trial, meaning you haven't entered any card details here. Did you instead upgrade via the Dropbox mobile app? Do you see any payments or invoice sin this page?

Hi everyone, could you clarify the exact steps you're taking to create a shared link? If you're on a Dropbox Business team, could you also clarify that your team admin hasn't enabled settings to prevent shared links from being visible outside of the team?

The Dropbox subscription doesn't include any Microsoft subscription on it, or any Adobe subscription. You can, however, edit Office files via the Dropbox site using Office for the web.

Could you try accessing the backup directly from this page for PC, and this page for Mac to see if it helps?

Hi @"elliothamer", thanks for messaging the Community. Currently this isn't possible on the Dropbox site, since users can have different locations for the same folder on their own account. If you have any further queries, feel free to message back.

Hi @"thomla", thanks for messaging the Community! Are you referring to the paid Microsoft 365 account, or just using the web versions of the Office apps via the web? There are some apps that can connect to Dropbox which will allow you to convert PDF files to Word. If you have any further queries, feel free to message back.

The Backup feature is a separate system and doesn't show up in the Dropbox folder itself. Were you able to free up your quota from your account after disabling the backup?

It looks like you repeated your previous message. My reply would remain the same, the to add your VAT ID directly to your account, you'd need a Dropbox Professional or Dropbox Business plan.

Hi @"Andy50", I've sent you an email, please could you reply to it when you get a chance!

Dropbox Professional and Dropbox Business plans allow you to add your VAT ID directly to your account, as they are for business purposes. Noted that Dropbox Business plans require a minimum of 3 licenses.

Hi @"Tom Hallowes", could you clarify if this is a receipt for a Dropbox subscription, or if you received an email about an invoice? This will help me to assist further!

Hi @"IoannisGeo", thanks for bringing this to our attention. Is it possible that you have a backup running on your account? This will help me to assist further!

Hi @"Dominique B.3", Dropbox collects and remits tax on transactions when required to do so. Taxability and tax rate are generally determined by the location of the buyer and seller, and various state and local tax laws. Dropbox's tax ID is included on your invoice. If you’re within a jurisdiction where tax is due you will…

Hi @"rachaeladams", this would indicate that the backup is currently active. Are you able to disable the backup?

Thanks, sorry, I assumed you were the team admin, hence only they can access that link. Keep me updated with any news!

Try reinstalling the app directly, without uninstalling it first, using this link.

Hi @"leandrosilva", this could be the reason for the startup speed, with such a large amount of files, as it can affect the performance of the app.

Hi @"ottechristian", thanks for bringing this to our attention. Currently, there isn't an official method to change the appdata path in a Windows installation. If you have any further queries, feel free to message back.

Hi @"DANI3L", thanks for the update, this will help other users experiencing the same issue!

It seems that the rest of the data is being used by other members of the team. Have you tried checking the individual quota usage for each member by checking this page in the admin console?

Is the Dropbox folder located in the default location, or under the CloudStorage folder?

Hi @"lucy" Shine Strong , thanks for bringing this to our attention. Are these comments in the PDF itself via a PDF editor, or are these the comments used on the Dropbox site? This will help me to assist further!

Hi @"isotropy", thanks for bringing this to our attention. What OS version and Dropbox desktop application version are you currently running? This will help me to assist further!

Hi @"chris_fullam", thanks for messaging the Community. When you delete files, the space would immediately be freed up. Permanently deleting files doesn't make a difference with quota, since all it does is prevent you from recovering the deleted files. Could you confirm that current quota on your account from this page?…