Jay Dropbox Community Moderator

Thanks for the info, @"JohnKMcHenry", @"MDW 123", could you contact the support team directly in order for them to investigate this matter further?

This would mean that the Dropbox desktop application is still running if the sync icons are still visible. Could you try reinstalling the app, without uninstalling it first, by using this link, and then reboot your machine entirely?

Hi @"jazzmeg1", these are hidden files, which won't be visible in normal settings on an OS. Have you enabled the visibility of hidden files on your OS?

Hi @"Freerk12", is it possible that you're experiencing this behavior regarding Logic files and the new Dropbox desktop application for Mac OS?

Hi @"dave_inchie", thanks for bringing this to our attention. The Dropbox Backup feature is in a completely separate section on the Dropbox site from your normal syncing files. For security and privacy purposes, it isn't possible to move files between the Backup site and the main site. If you have any further queries, feel…

Hi @"nitinkhanna", I've sent you an email, please could you reply to it when you get a chance!

Hi @"Debkny", thanks for bringing this to our attention. Could you try restoring your computer backup from the Dropbox site directly? Keep me updated with any progress!

Hi @trover222, yes, the Backups are visible through the browser only. Files synced through the normal Dropbox site can be accessed via the mobile app.

Hi @"lp1982", thanks for bringing this to our attention. Could you clarify exactly what error you're getting when attempting to login? Are you creating a new Dropbox account entirely under the Hotmail address? Any other info or screenshots (while hiding person info) would be helpful!

Do the files in the Dropbox folder have syncing icons when there are changes made? Does the syncing occur both ways (meaning adding a test file on the site results in it appearing on the machine, and vice versa)?

Hi @"livvvv4", thanks for bringing this to our attention. Please could you forward this email to abuse@dropbox.com for them to investigate this matter in more detail. They'll be able to look into this further.

Hi @"Chandiggity", thanks for bringing this to our attention. Dropbox doesn't change the size of your size or convert it to a smaller version, so downloading the file directly from the site would result in the same file size. Previewing videos on the site can vary depending on your current plan. If you have any further…

No worries, glad to hear you were able to resolve the issue on your end. If you need any further assistance in the future, please let me know. Enjoy your week ahead!

Hi @"JohnKMcHenry", are you running the latest version of the Excel app? Have you tried uninstalling it, rebooting the device, and reinstalling it?

No worries, glad to hear you were able to resolve the issue on your end. If you need any further assistance in the future, please let me know. Enjoy your week ahead!

Hi @"fssbob", when you say the Dropbox desktop application is disabled, do you mean it was exited entirely, or uninstalled from the machine?

HI @"TERRACE_87", could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Hi @"kevin353", as this is related to how a third party app works, there isn't much we info we can provide, since it would be up to the processes that the PDF app would be running. In general disconnecting an app from your account would prevent it from making any changes to your account. Most likely this would affect the…

Hi @"teroam", have you tried these steps to resolve the issue?

Thanks for the info, @"taoctiger" , could you try contacting the support team for them to look into this matter in more detail?

Hi @"5R", have you signed out of your Dropbox account each time you finish working on the site, or do you leave it logged in permanently? Closing your browser entirely and rebooting doesn't end the session, as the cookie to login is still active. On my personal machine, my most recent activity shows my current session, and…

Are you certain that you're signed into the same email used in the app and on the Dropbox site?

Hi @"rlesperance", thanks for bringing this to our attention. It's possible that due to the amount of time between when you disconnected that device and then signed in on it again, that to ensure the latest version of files from the site, the app created the new Dropbox folder. Are the files currently syncing normally on…

Hi @"Rich in KY", thanks for bringing this to our attention. Dropbox doesn't alter your video files in any way. As it sounds like you were using the automatic camera upload feature previously, this means that only the file name would've changed. If there is an issue with the video after uploading to that forum site, then…

Hi @"sintj", thanks for bringing this to our attention. What is the current status of the app when to query it? This will help me to assist further!

Hi @"lucidlight", what is the current location of the Dropbox folder? Is the Dropbox desktop application still running when you view the Force Quit options?

Hi @"DJ-Angelfish", this is mainly referring to the older version of Smart Sync, which no longer applies. This article for sync icons on Windows should help further on the various states a file can be in.

No worries, glad to have helped out. Enjoy your weekend!

Did you originally create the file on your computer, or on the site or mobile app?

Thanks for the update, please keep us updated.