Jay Dropbox Community Moderator

Hi @"ambern1023", the desktop app uses file explorer, since the Dropbox folder is what is synced via the Dropbox desktop application.

Hi @"hrahmani", thanks for bringing this to our attention. Did you copy the command exactly, as you entered a backslash at the end of the command after 1. This will help me to assist further!

For you own security and privacy, could you attach the images directly on the forum, not via a shared link, and hide any sensitive information as well.

Thanks for the info, if files are moved from a shared folder to a private folder, or moved into a restricted folder the it would be seen as a deletion as well. Does this mean that you were able to find all the files and placed them in the correct folder?

Hi @"ambern1023", could you clarify if you did the move while in Explorer, or on the website? Could you explain exactly how you moved the files, was it by dragging and dropping, or using some other method? Were any of these files in a shared folder, or were they all private folders?

No worries, glad to hear that it's working now. Enjoy your weekend!

Thanks for the info, if the support team have done all they can to assist, then there would be little I can add here for further troubleshooting on our end. To ensure that those photos are on your account now, I'd recommend uploading them manually in the Dropbox mobile app.

Hi @"nickfroud9", thanks for bringing this to our attention. As you mentioned you upgraded previously, do you see the older payment on this page? Is it possible you have another email address that could be associated with a Dropbox account? Keep me updated with any progress!

Hi @"kw9", the files you're seeing on the iPad are most likely a cached copy of what it saw on the site when it was connected at some point. Since it can't access these files without an internet connection, they aren't stored on the iPad, so it wouldn't be possible to recover them from the device. Are you certain that…

Hi @"Andrea211", I've sent you an email, please could you reply to it when you get a chance!

Hi @"jaroslawistok", could you attach a screenshot showing what you're describing, and also what you see on the backup page?

Hi @"Lsquared", could try these steps to see if they help with searching in Finder?

Hi @"chadron", could you try switching browsers to see if this helps?

Hi @"Keith Given", it isn't recommended to have your Dropbox folder located on a central location for all your user accounts on your machine, since this would result in permission issues, syncing performance, and potential file deletion. You can choose to have the folder somewhere easier (like D:\Dropbox) for the current…

As it sounds like you don't have access to your Dropbox Passwords account any more on any of your devices, this would mean that it wouldn't be possible to log back into your account without your recovery words. I'm sorry I can't be more helpful on this matter.

Hi @"julien-lapointe", we appreciate the feedback on this matter. We take all comments into consider when improving our services.

Hi @"Pheng", could you attach a screenshot showing the error you're getting, while hiding any personal info?

Hi @"meganh32", thanks for bringing this to our attention. The difference between the apps is that the mobile app is primary used to preview files on the site, so it's actively downloading the thumbnails to let you preview the files in full when you tap them, and the full file is then downloaded. Regarding the desktop, are…

Hi @"Jim R.23", thanks for bringing this to our attention. Are you able to see the older backup on the backups page when clicking 'Show deleted backups', or when clicking this direct link? Keep me updated with any progress!

Hi @"skadri", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? This will remove your current offline files, so you'd need to re-enable them again…

Hi @"stevanmacgregor", thanks for bringing this to our attention. The Dropbox Backup feature currently only works for desktop devices. Just for clarifications, are you referring to the backup of three folders on your machine, and not for an entire hard drive? This will help me to assist further!

Hi @"MrsP208", thanks for bringing this to our attention. Are you able to upload those missing images manually via the Dropbox mobile app into your account? Are any of these photos Live Photos if you're using an iOS device? This will help me to assist further!

Hi @"DropPossum", I've merged you to this thread which has similar questions regarding your query.

What about when you click 'show deleted backups', are any visible on that page?

Hi @"andry88", the phone might not have the latest information. Are you certain that it's logged into the same account as the one on the site?

Hi @"intelcorei7gaming", thanks for bringing this to our attention. Are you running Windows 7 with SP1 installed on it? Could you try reinstalling the app, without uninstalling it first, using this link? This will help me to assist further!

Could you check to see if there's a backup here, for PC devices, or here for Mac OS devices?

Hi @"EmmaL1", thanks for messaging the Community! Shared links remain valid indefinitely, provided you don't delete the link itself, or delete the files or folders that the link is referring to on your account. If you have any further queries, feel free to message back.

Hi @"elroy690", as it seems that the Dropbox desktop application doesn't detect this to be the same location, we can only recommend to allow the app to continue syncing the files down to your machine in the new location. 

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team for further assistance from the team.