Jay Dropbox Community Moderator

It looks like you repeated your previous message. My reply would remain the same, the to add your VAT ID directly to your account, you'd need a Dropbox Professional or Dropbox Business plan.

Hi @"Andy50", I've sent you an email, please could you reply to it when you get a chance!

Dropbox Professional and Dropbox Business plans allow you to add your VAT ID directly to your account, as they are for business purposes. Noted that Dropbox Business plans require a minimum of 3 licenses.

Hi @"Tom Hallowes", could you clarify if this is a receipt for a Dropbox subscription, or if you received an email about an invoice? This will help me to assist further!

Hi @"IoannisGeo", thanks for bringing this to our attention. Is it possible that you have a backup running on your account? This will help me to assist further!

Hi @"Dominique B.3", Dropbox collects and remits tax on transactions when required to do so. Taxability and tax rate are generally determined by the location of the buyer and seller, and various state and local tax laws. Dropbox's tax ID is included on your invoice. If you’re within a jurisdiction where tax is due you will…

Hi @"rachaeladams", this would indicate that the backup is currently active. Are you able to disable the backup?

Thanks, sorry, I assumed you were the team admin, hence only they can access that link. Keep me updated with any news!

Try reinstalling the app directly, without uninstalling it first, using this link.

Hi @"leandrosilva", this could be the reason for the startup speed, with such a large amount of files, as it can affect the performance of the app.

Hi @"ottechristian", thanks for bringing this to our attention. Currently, there isn't an official method to change the appdata path in a Windows installation. If you have any further queries, feel free to message back.

Hi @"DANI3L", thanks for the update, this will help other users experiencing the same issue!

It seems that the rest of the data is being used by other members of the team. Have you tried checking the individual quota usage for each member by checking this page in the admin console?

Is the Dropbox folder located in the default location, or under the CloudStorage folder?

Hi @"lucy" Shine Strong , thanks for bringing this to our attention. Are these comments in the PDF itself via a PDF editor, or are these the comments used on the Dropbox site? This will help me to assist further!

Hi @"isotropy", thanks for bringing this to our attention. What OS version and Dropbox desktop application version are you currently running? This will help me to assist further!

Hi @"chris_fullam", thanks for messaging the Community. When you delete files, the space would immediately be freed up. Permanently deleting files doesn't make a difference with quota, since all it does is prevent you from recovering the deleted files. Could you confirm that current quota on your account from this page?…

Hi @"L0", I've merged your post to this thread to keep similar feedback together. Currently, we have no new information regarding the implementation of a text editor on the website.

HI @"TabsFolders-Com", the 2.75 GB is the correct quota amount as it shows your bonus quota. The 2 GB at the top is only the standard amount for the Basic plan, and doesn't display any bonus quota earned.

Thanks for the info, I've moved this to the API section for more specialist help.

Hi @"IreneD", it sounds like this file has a password to prevent it from being edited. In general, you can't open or edit password-protected Office files via the site, so they'd need to be downloaded.

Hi @"tranvu", when previewing the shared link, are you using the raw=1 link to force it to render in a browser?

Hi @"David Weisman", thanks for bringing this to our attention. Are you logging in on different browsers, locations, with incognito mode, or using a VPN by any chance? Could you try adding no-reply@dropbox.com to your contacts list to see if this helps? Keep me updated with any progress!

Hi @"Rui Bandeira", it sounds like you might have a Dropbox Backup enabled, have you tried checking this page like my colleague suggested?

Yes, this should help with the emails you receive from now on. Let us know if you experience any further issues!

HI @"godbox", do you have the Dropbox desktop application currently installed on your machine? Are you referring to files in the Dropbox folder that are compressed?

Could you try quitting the Dropbox desktop application, deleting the cache folder, and rebooting the machine entirely to see if this helps?

Thanks for the info, keep us updated!

Hi @"felipera29", thanks for bringing this to our attention. As this is related to a shared file, could you try removing your access to it via this page, when logged into your account? Keep me updated with any progress!

Could you attach a screenshot showing the error message you're receiving when attempting to install the app? --- Не могли бы вы прикрепить скриншот, показывающий сообщение об ошибке, которое вы получаете при попытке установить приложение?