Jay Dropbox Community Moderator

If the Dropbox folder is in the CloudStorage location in Locations, when it should be visible. Could you attach a screenshot showing what you're seeing in Finder?

Hi @"pannonica", you can use the file request link for multiple files, and for uploading entire folders. You can use the same link multiple times as well. It isn't possible to overwrite files using a file request, so if there is a revision to a file needed, they submit the file again, and it'll have a slightly different…

Hi @"Notwen01", thanks for bringing this to our attention. Are you certain that the folder is fully uploaded to the site? Are any files marked as online-only, which means they'd take up less space on your machine? This will help me to assist further!

Can you see which files are indexing according to the Dropbox desktop application? Are there any sync issues showing in the the options under the avatar on the top right?

Thanks for the info. This should be expected behavior, since you are copying the files from Google Drive into your Dropbox account, and not mirroring them. 

Are you certain that the Word and Excel apps are running normally? Currently the minimum requirement for them is Android 9 or above.

No worries, I'm glad to hear that the link is working again.

Do you have the Word and Excel apps installed on your mobile device, which are required in order to edit those files?

Hi @"ChuckRoast", thanks for bringing this to our attention. I'm glad you were able resolve the Google Drive matter of uploading files in your Dropbox folder. The Apps folder is for certain applications to save data from their services onto Dropbox. Some require full access to your account, while others only remain in the…

Hi @"sarahlauden", thanks for messaging the Community. Could you clarify what you're referring to regarding making a copy of the file on Google Drive? Any other info or screenshots would be helpful!

Hi @"hmafooz", thanks for bringing this to our attention. Could you confirm the exact version of Android OS and the Dropbox mobile app on your device? This will help me to assist further!

Hi @"stephenbigcuddles", thanks for bringing this to our attention. In order to understand what you're seeing, could you attach a screenshot showing this error? What types of files are you trying to open? What version of Android OS and the Dropbox mobile app are you running? This will help me to assist further!

Hi @"Dropbloke", thanks for bringing this to our attention. Could you confirm the version number of the Dropbox desktop application by hovering over the icon in the menu bar? This will help me to assist further!

Could you attach a screenshot showing the camera upload options in the Android mobile app?

Hi @"dan231", thanks for your message. Do you have the Dropbox desktop application installed on your machine, or are you accessing your files from the site only? This will help me to assist further!

Hi @"camsul", as your Dropbox folder is now in the CloudStorage location, the other Dropbox folder, which looks like an alias to that location, is only a shortcut. If you wish, you can delete that shortcut, so that only the CloudStorage folder remains in Finder.

Hi @"Katya Malakhova", currently it's only possible to use an invoice for Dropbox Business teams. Could you confirm what plan you're on according to this page?

Hi @"hopinvaca", thanks for bringing this to our attention. What is your current location when you activated the promotion? Did you activate it immediately, or did you install the Dropbox desktop application from the Dropbox site first? This will help me to assist further!

Hi @"sgosnell", thanks for bringing this to our attention. Could you clarify exactly what you're experiencing? What version of Debian are you running? This will help me to assist further!

Hi @"Ks113", what happens if you attempt to move files from the Dropbox folder in Explorer/Finder to another location on your computer? There shouldn't be any prompts regarding an upgrade which would prevent this move.

Hi @"xxplosiv88", thanks for messaging the Community. Are you referring to the desktop version of the camera upload feature, or another feature? This will help me to assist further!

Could you clarify how you were exporting the file to convert it to PDF?

Hi @"TaliaG", thanks for bringing this to our attention. Is it not possible to recreate the email address, or regain access to the email in order to access the Dropbox account again? This will help me to assist further.

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly as they should be able to assist further.

Hi @"Amy_S", thanks for bringing this to our attention. What device are you currently using to try to export the files? What version of the OS and the Dropbox app are you running? This will help me to assist further!

Hi @"Graeme T.1", could you try clearing the cache folder on your machine to see if this helps?

Hi @Andyjenk2, which option are you choosing to upload files manually? There should be two options, one for photos and video, and one to create or upload file?

HI @"enelson27", what device and OS are you currently running, in order to assist further?

Hi @"JADAstudio", thanks for bringing this to our attention. Could you attach a screenshot of the original document, while blurring all the text on it to see exactly what you're describing? This will help me to assist further!

Thanks for the info, if the app is definitely not installed, then try downloading the offline installer (choose the appropriate version for your computer) and let me know how it goes.