Jay Dropbox Community Moderator

One more thing to check, if you click the My PC (DESKTOP) from this image of yours, not the Dropbox site, what options do you get?

Hi @"Kapriss", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress!

This option is available for Dropbox Business teams, as shared links can be restricted to team members only. You can also have passwords on shared links depending on your current plan.

Could you try checking the deleted backups page and try permanently deleting it?

Hi @"Aloha1", if you delete the backup from the site, it should disable the backup on your computer as well, and free up the quota on the site.

Thanks for the info. I'm not sure what to suggest, since what you're describing isn't possible regardless, since the URL would point to an online file, not a local one. I'm sorry I can't be more helpful on this matter.

Technically, you shouldn't be sharing the password to your own Dropbox account, as this is a violation of the terms of service, and can result in account termination. Shared links are visible by everyone who has the link. It isn't possible to restrict it to your own account, since when you login with your account, the link…

Hi @"JimC1", thanks for bringing this to our attention. The message to delete files from everywhere means on all syncing devices from their Dropbox folders. You can also move it out of the Dropbox folder onto a normal folder on your computer to stop the upload. If you have any further queries, feel free to message back.

Could you clarify exactly how you 'open' the file? Are you going into Recents in Finder, and you opening it directly from the Dropbox folder, or by opening Word and navigating to the file?

Good news, please let me know if you experience this issue in the future!

No worries, I'm glad to see that you're not seeing this message any longer!

No worries, glad to have helped out a little!

Hi @"Learymb", what plan are you currently on according to this page?

Hi @"SteveBraff", could you clarify exactly what hyperlink you were using, and how it opened in Finder on your Mac?

Hi @"AN2023", thanks for bringing this to our attention. Could you clarify what you mean by your login credentials? Are you referring to user logins on a Dropbox Business team, or the actual login information for your account? This will help me to assist further!

Thanks for the info, currently, it isn't possible to specify which folder you want to upload from, as the mobile app detects all images on your device. As a workaround, you could try uploading via the Android file file system by choosing the images you want, and then using the send/share button on your OS choose the option…

Thanks for the image, could you check if there are any notifications in the bell icon? Could you also check that there aren't any shared files on this page?

Hi @"yhakim716", could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely? to see if this helps?

HI @"persprof", I can see that the file is located in the Dropbox cache folder, which isn't meant to be the place to open, edit or save files. Most likely, you're trying to edit a cache copy, hence all the permission issues. Could you try locating the real file in your Dropbox folder and try editing it from there instead?

Hi @"Franb1", has the behavior changed from you used to have in the Android app? Were you able to previously select which albums on your phone you wanted to upload from?

Hi @"sgvenega", thanks for bringing this to our attention. Just for clarification, is this payment on your current account? Are you able to see any transactions on this page? According to your bank statement, were you charged by Dropbox, iTunes or Google Play? This will help me to assist further!

In order to understand what you're seeing on your end, could you attach a screenshot from the mobile app, while hiding any personal info, of the upload options?

How many files do you have on your account? Have you recently upgraded to a newer version of the Dropbox desktop application?

Hi @"hudsontw3141", that's correct, you'd need to upgrade to a paid plan to be able to add the shared folder to your account. You can instead ask them to create a shared link to the folder in order for you to view the files on the site, without adding to any account.

Hi @"Aloha1", since you mentioned the Documents folder, it sounds like you enabled the computer backup feature. Could you try disabling it using these steps to help free up the space on your Dropbox account?

Hi @"korall", how long has the Dropbox desktop application been indexing files for?

Hi @"fcaco", there shouldn't have been a number to call, unless you were the team admin of a Dropbox Business team. After adding that email, could you try checking your spam folder as well to see if the email went there?

Hi @"tonyr2023", thanks for bringing this to our attention. Could you attach a screenshot showing what you're seeing on the mobile device, while hiding any personal info? This will help me to assist further!

It's likely this was related to our earlier download issue on the Dropbox site and services. Are you experiencing any further issues currently?

Could you try using raw=1 for the shared link to see if this helps for that site?