Jay Dropbox Community Moderator

If you're able to create the account as it doesn't exist, then this means that the old account was either deleted, or deactivated. If that's the case, then it wouldn't be possible to recover it or the files within, unfortunately. Are you certain that you accessed that specific account recently? Was it part of a Dropbox…

It does sound like you have a second email address then, one which had the previous payments on it. If you wait for a full 24 hours, you should be able to reset the password for that account, access the account and files, and then upgrade it as needed.

Hi @eaddiaz, when you performed the advanced reinstallation, without reinstalling, did you get any error messages at all?

Hi @"Entranced", thanks for bringing this to our attention. This is a security measure when a user attempts to login from a new location or browser. Removing the cookies would have the same effect as what you're experiencing. Currently, it isn't possible to disable this verification method. If you have any further queries,…

When you access the account that way, do you see any payment history, confirming it was the older paid account? Which exact email address did Dropbox email you on? This would be an account associated with Dropbox. If you don't know the password for that Dropbox account, and you have access to that email, you can reset the…

Hi @"acej", have you enabled the computer backup feature? What happens if you try to disable it?

Hi @"John Row", while we currently support Fedora and Ubuntu on Linux devices, we wouldn't be able to provide specific advice regarding Mint itself. Is it possible that there's a security measure in Mint which is preventing the Dropbox desktop application from enabling that setting for the startup?

Hi @"jldallman", prior to today, when was the last time you logged into the account itself? Was it over 12 months ago? Are you certain that you've logged in using the same email used for the Dropbox account?

Hi @"Phin", thanks for bringing this to our attention. Are you able to search for ~.skp on the site? I've tested this and it brings up the file immediately. Keep me updated with any progress!

There isn't any need to verify your email address, since the system should send an email even if you don't have a Dropbox account. As it's a business email, it's possible that the email was filtered out by the IT system to prevent it from reaching your inbox completely. You could try checking with the IT admin to see if…

Hi @"Jill999", we're currently experiencing issues when editing Google Docs. Our teams are investigating this matter in more detail in order to resolve it.

You can request attachments from users by following these steps on a signature request.

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

In that case, you should've received an email confirming the upload was successful. Could you try checking your spam folder in case it went there? Are you using a public email provider, or a private business domain for your email?

Hi @"tlangan", thanks for bringing this to our attention. How did you upload the file to Dropbox? Was it to your own account, via the mobile app, or were you using a file request link? This will help me to assist further!

HI @"icetubMP", this is looking for a notification in another Firefox browser on a Windows device, as part of the Dropbox Passwords security. It won't send a notification on the same browser for security reasons. Did you save your recovery words from when you initially installed the Passwords extension?

Hi @"suite150", just to clarify to ensure I have it right. * The 'Desktop' folder in Favorites is pointing to "/Users/user/Dropbox/My Mac (MacBook-Pro.local)/Desktop", * Your actual visual Desktop folder shows up under the "/Users/user/Desktop" location and has no shortcut currently. If this is the case, then there isn't…

From the screenshot, this looks to be a normal Dropbox Basic plan, and nothing is greyed out. However, as you mentioned you were charged, this could mean that another account was upgraded. According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

If you're on the newer version of the Dropbox desktop application for Mac OS, then by defaults files would be online-only. If you mark folders as available offline, however, any files in those folders would become offline, including new ones.

Thanks for the info, I'd recommend contacting the support team for them to investigate this matter in more detail.

Hi @"alepeco", thanks for bringing this to our attention. In order to look into this matter in more detail, can we contact you at the email associated with your forum profile? This will help me to assist further!

It isn't possible for every option on the account page to be greyed out. Could you attach a screenshot showing what you're describing, while hiding any emails or personal info?

Could you try unchecking the first tick on that preferences page, to prevent external drives from being detected, to see if this helps?

Could you try marking the files as available offline to see if you get the same issue with the previewing of the files?

Thanks for the info, could you try contacting the support team via this link for further assistance on this matter?

Hi @"Tawfee52", thanks for bringing this to our attention. If you're able to post on the community, this means that you have a Dropbox account under an email address that you use. If you don't want the Dropbox account, you can login on the site (resetting your password first if need be), and then delete the account. If you…

If you hover over the Dropbox icon in the menu bar, what version number do you see there?

There isn't an upload limit when uploading to your own account, or syncing via the Dropbox desktop application. The limit only exists for shared links that anyone on the web that access.

Hi @"Grobet", do you have a public email provider or a private business domain used for your Dropbox account?

If you right click the Dropbox folder in Finder, do you have an option to mark the folder as 'Available offline'?