Jay Dropbox Community Moderator

Hi @"Homer", yes, technically, it could be possible, since a different user account on the same machine would appear as a different device on the site. Bear in mind that the accounts would only be backed up when you're logged into that user account. It doesn't happen in the background when you're signed into the other user…

Hi @"rws762", just for clarification, did you perform the advanced re-installation that my colleague suggested?

Hi @"jaohar", currently there isn't a method to determine how many files you have on your account via the Dropbox site.

Hi @"DC947", thanks for bringing this to our attention. Could you clarify what notifications you're referring to? Are you seeing this on the Dropbox site, mobile app or desktop app? Any other info or screenshots (without private information) would be helpful!

Hi @"dbedit", we appreciate the feedback on this matter. As you're aware, LAN sync is currently not supported for users on the newer Mac OS version of the Dropbox desktop application. We take all comments into consideration when looking to improve the Dropbox service.

How are you uploading your data? As I mentioned previously, this only applies to shared link and file requests, not when you upload files directly to your own account, or via syncing. If the bandwidth limit has been breached, then it means that either others have been downloading from your shared links, or uploading using…

It's possible that this file is created by an app or service which is syncing via the backup feature. As it begins with a dot, it might appear as a hidden folder on Mac OS devices.

Since the team admin of the Dropbox Business team technically owns the account, this means that all the data within the team, including that on the members' accounts, would be owned by the admin. For more clarification on if the admin has the option to sign in as a user, you can contact them directly to see if they have…

Thanks for the update on this matter, this might help other users with similar issues. Enjoy your week!

Since the backup is disabled, there shouldn't be a Desktop folder in your Dropbox folder. Could you attach a screenshot showing what you're describing in Finder?

Hi @"hughH", could you attach a screenshot, while hiding any personal info, showing the icon you're seeing when you try to drag and drop?

Hi @"AlanBustany", are you using the Dropbox Backup feature, or just using the normal sync service?

Hi @"Vicky8", if you're on a Dropbox Business team with an Advanced plan, the team admin can sign in as a user, and essentially view all files on their Dropbox account, as if they were that user. There is also an option to notify the user if the admin did enable this option to sign in as a user.

Hi @"RP-DB-Admin", as it sounds like you're on a Dropbox Business team, then phone support is available for the team admin. They can call our team using the options on the support page when logged in. If you're not the admin, then you have access to chat and email support.

Hi @"Avior", thanks for bringing this to our attention. The information regarding the daily bandwidth limits can be found on this page. Bandwidth is only used up when users view or download files via a shared link, or when they upload files via a file request link. If you have any further queries, feel free to message back.

Hi @"laura ho", thanks for bringing this to our attention. Does the shared link work normally when you access it via a browser? The issue could be related to Microsoft, as the error is the same as in this thread, since support for Office 2013 ended in April this year. If you have any further queries, feel free to message…

If there is a backup on the site, it would remain there indefinitely if it wasn't disabled correctly. You can check for backups on the site to delete them manually from there. Have you confirmed that there are no private files on the main Dropbox site, and did a size calculation on folders to ensure that it isn't caused by…

Could you attach a screenshot showing the error message you mentioned when creating the link? Could you also confirm the current version of the Dropbox desktop application by hovering over the icon in the system tray?

Hi @"philipjhunt", in the Preferences in the Dropbox desktop application, on the Backups tab, there should be a checkbox for external drive backups. This is before you click the option to manage backups. Is the checkbox ticked or empty?

HI @"SubbaV", this means you can delete it from the site, as it isn't linked. This would free up the space on your account.

Hi @"honeycombk2000", how large is the Excel file? Is it greater than 40 MB in total?

Hi @"Casey4", could you try going onto the Account tab in the preferences window, and while holding the Option/Alt key, click 'Reset OS Folders' and let us know how it goes?

Thanks for the clarification. Currently, the automation feature will only allow files in that folder to be renamed. Any files in subfolders will not be renamed automatically, so you'd need to create an automation on that subfolder specifically, though you can't select the parent folder of the subfolder in the options.

Hi @"lmecchi", you can contact the support team directly for them to investigate this matter in more detail on their end.

Are the private files not visible on the normal Dropbox site? Is it possible that the Dropbox Backup feature has been enabled, and those backups are taking up space on the account?

Hi @"geob", you can contact the Dropbox Sign team regarding your refund request using this link. The team there will be able to assist further.

Hi @"ambern1023", it depends on how the formulas were created originally, and what type they are. In Microsoft Excel, you can create links in a workbook to another workbook or file on your computer using a formula that references an external location. When this link is created, it points to a location on your own hard…

Hi @"cevenhuis", if the status isn't showing as completed, then they haven't finished all the steps needed to activate the referral on their end. 

Hi @"RonL", when you hover over the Dropbox icon in the menu bar, what is the current status and version number of the app? If you add a file to the Dropbox site directly, does it sync down to your machine?

Hi @"dtivel", if you're getting this message, it could mean that there is a Dropbox account under that email address, and one that isn't on your team, hence the request to invite them to the team.