Jay Dropbox Community Moderator

Hi @"Brian1231", shared files are those in shared folders on your account. Any other files that aren't in shared folders would be considered standard, or private, files.

Hi @"TurquoiseWoman", could you try reinstalling the Dropbox desktop application, without uninstalling it first, using this link?

Hi @"trezaveliimgmt", it depends on what type of content the seller made and the restrictions involved. Bear in mind that the Dropbox Shop will end on July 7th, so if you're not getting the content you need, you might need to ask the seller to send you the files another way.

Hi @"mrdry", thanks for messaging the Community. It is possible to do this with the automation feature, using the 'Set a rule that renames files' and then 'Parent folder' for the renaming rule. You can place it before or after the file name. If you have any further queries, feel free to message back.

Hi @"bnoize", thanks for bringing this to our attention. Have you enabled the computer backup or external drive backup feature on your account by any chance? This will help me to assist further!

Since it sounds like you're on Windows, click the Start button and then look for Dropbox in the left, and run the app.

Following the previous suggestions in the thread, the other user permanently deleted the file and then re-uploaded the file to the site. Are you using any desktop app at all in this instance?

No, I'd like you to quit the app from the system tray/menu bar, and then reboot it, to see if this helps.

Hi @"erichurtrez", could you try quitting the Dropbox desktop application and then make any changes, moves or so on in the Dropbox folder to see if the behavior continues?

No worries, glad to have helped out. Enjoy your weekend!

Hi @"JoolzM", could you try deleting the file permanently on the site and see if the re-uploaded version has the same preview on the site?

Hi @"sspaeth", is this a company-managed device? Have you installed the Dropbox desktop application with admin rights?

Hi @"RoxanneRB", if there is a blue syncing symbol, then it means it is still in the process of syncing, and hasn't completed yet. Could you try quitting the Dropbox desktop application completely and then restarting it?

If the restore option isn't there, then it means it wouldn't be possible to recover the files, even from our end, unfortunately. I'm sorry I can't be more helpful on this matter.

Following a migration to the new Dropbox for macOS, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete. There are some things you can check to ensure that the migration and the re-sync is still progressing and not stuck. * Click the Dropbox icon…

Hi @"danielarce", these are old instructions specifically for Windows devices due to how permissions work on those devices. Could you clarify what issue you're experiencing on your Mac device?

Were the files in a shared folder between the two accounts? Do you see any changes on the events page?

Hi @"xleong91", I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to enter an email…

There isn't a specific reason why this could've occurred to this file. Since you saw the version history, were there any edits made to the file that could've corrupted it at some point?

Hi @"Kevin Elstorp", thanks for bringing this to our attention. If the files were only deleted yesterday, and they weren't permanently deleted from the site, you can recover them, without having to upgrade, from this page. If you need any further assistance, please let me know!

Hi @"mblatz01", thanks for bringing this to our attention. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link, and then rebooting your device entirely? This will help me to assist further!

Hi @"KateRobert", thanks for bringing this to our attention. Could you confirm where your Dropbox folder is currently located on your machine? This will help me to assist further!

Hi @"hakkiocal", thanks for bringing this to our attention. It looks like you're running Mac OS 10.12, which is no longer supported for the Dropbox desktop application. In order to continue using the app, you'll need to upgrade the OS to a newer version. If you have any further queries, feel free to message back.

What happens if you attempt to delete the backup from the site directly?

Colons would never be used via camera uploads, as it is well-known that Windows cannot handle : and | symbols, along with others for many years. The files would always be renamed in the same format using dashes and dots.

Hi @"jdaisyd", just to clarify, are you trying delete the backup, or disable the computer backup entirely?

@"Rich" is correct, since the camera upload feature wouldn't keep any colons in the filenames, and since only Apple devices can read them, most likely the images were imported manually into Dropbox from a Mac or iPhone. The naming convention would be a workaround, however, you might lose the similar naming format for the…

Thanks for the feedback, the first option is already available in the Dropbox desktop application during installation, and afterwards when the app is running. For the other two features, feel free to suggest them on the Ideas page.

Hi @"mike2567", we appreciate the feedback on this matter. In general, if you have private files on your Dropbox account, and someone has access to a device of yours, then they can access anything on your account. Even with selective sync, if people know where to look, they can easily re-enable those folders to sync again.…

Did you use the camera upload feature, or did you upload images manually to the Dropbox site around the time of the change? Regarding renaming the files, you'll need to find a program or service to rename them in bulk from your Mac device.