Jay Dropbox Community Moderator

Hi @"hife", thanks for bringing this to our attention. Could you clarify how this issue could be created by Dropbox? This will help me to assist further!

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

You can try using Chrome, Edge or Safari as alternative browsers to access the Dropbox site.

When you're tapping the plus icon to add the file, are you choosing the option to upload an image, or to 'create or upload a file'?

Hi @"bryanphury", is the file size still different after you uploaded the file?

Hi @"jloar", thanks for bringing this to our attention. Could you attach a screenshot showing the error or messages you're getting regarding these images? This will help me to assist further!

Hi @"TheEngineer", thanks for bringing this to our attention. It's likely that the same 'drive' won't be detected as the original drive the Dropbox folder was on originally. This would result in the app trying to create another Dropbox folder, or renaming the older folder. If you have any further queries, feel free to…

Thanks for the info, this could be an issue with the Excel app regarding the copying of characters. 

Hi @"KennyFlaming", as this appears to be the case, you can mark your entire Dropbox folder as available offline by right clicking it and choosing that option. This will force the files to download and remain on your machine.

Hi @"Bruce M", if you're experiencing the same issue when downloading the file to your phone, then it could be related to the settings on your device itself. Is there a particular reason for opening an Excel file in Numbers on your device?

Thanks for the info. In Microsoft Excel, you can create links in a workbook to another workbook or file on your computer using a formula that references an external location. When this link is created, it points to a location on your own hard drive. When your workbook is downloaded onto another's computer, the locations…

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"Alexis G.1", thanks for bringing this to our attention. Are you able to login to your account using the emergency backup codes? This will help me to assist further!

Hi @"anram", thanks for bringing this to our attention. Have you enabled selective sync for those folders, so they're not appearing on your machine? This will help me to assist further!

Hi @"rio macc", the Dropbox service wouldn't charge you double the amount for the next month. It would attempt a few more times to make the payment for this month, and if unsuccessful, it would downgrade the account to a Basic plan. You can try editing your payment information on your account using these steps.

Could you try pausing and resuming syncing? Have you also fully rebooted the device?

Hi @"Wittty", thanks for bringing this to our attention. On the site, does the folder have a two-person icon on it to show that it is a shared folder? This will help me to assist further!

Hi @"nikiband", thanks for bringing this to our attention. Just for clarification, are you referring to formulas in the Excel page that refer to another spreadsheet, or are these macros, or shared links to a person's Dropbox account? This will help me to assist further!

Since it's not something official suggested by Dropbox, I couldn't recommend it personally.

This thread should help answer your questions regarding the changes of the external drive usage.

Hi @"MHP86", sorry, could you clarify exactly what you mean 'the same Dropbox'? What is your current plan according to this page? What are you trying to do, add a shared folder to your account, download a file in a shared folder, or anything else?

Could you try these steps to repair the hard links and permissions in the Dropbox desktop application?

HI @"skillet", have you tried marking the file as available offline by right clicking it and choosing that option, as it sound like the file is on the site?

Hi @"RickCurran", the updated Dropbox for macOS on File Provider experience was developed to adhere to the requirement as set out by Apple and to ensure the best possible experience for our Mac users long into the future. It is safe to assume that our goal is to have the same experience for all our Mac users, so the…

Hi @"kikashi", thanks for bringing this to our attention. Just for clarification, has the folder now been deleted on the Mac? Are you able to quit the app and then delete the folder? Could you try reinstalling the app, without uninstalling it first, using this link? This will help me to assist further!

Hi @"bobbobbobbob", thanks for posting today. If you're on a Dropbox Basic plan, you'd need to remove all unused devices so only 2 remain, in order to add a third device. Note that multiple logins to the same account on one computer would count as a separate device each. If you upgrade to a paid plan and then downgrade,…

Hi @"GabCarvel", according to your bank statement, were you charged directly by Dropbox, or by iTunes or Google Play? Have you tried checking your invoice/receipt page by following these steps?

Could you attach a screenshot showing the Dropbox folder in Finder, as well as the selective sync settings, while hiding any personal folder names and info?

Are you getting that error message when accessing this page? Could you try switching browsers to see if this helps?

Hi @"platinumad", if the files aren't appearing on the Dropbox site, then it means that your machine isn't syncing normally. Do the files in the Dropbox folder in Explorer have a green syncing icon, or another icon on them? Could you click the Dropbox icon in the system tray near the clock and let us know the message that…