Jay Dropbox Community Moderator

Hi @"afrb2", have you tried simply deleting the folder from your Dropbox account when viewing it from the Files tab when you click the ellipsis icon next to the folder?

Hi @"ricstix" , thanks for bringing this to our attention. Are the files in the Recent folder only those in the Dropbox folder, or for any other files you use in Finder? This will help me to assist further!

Hi @"AlBauer", thanks for bringing this to our attention. Is this a shared link to a file, or a shared file? How is it blocking the usage of the Dropbox mobile app? Could you attach a screenshot showing the message you're getting, while hiding any names or emails? This will help me to assist further!

Glad to hear that it helped out!

You'll need to access the preferences in the desktop app, click the Backup tab, and then Manage Backup. From there you can remove the Downloads folder from the backup.

Hi @"UteHa", as it sounds like you're using the Dropbox Backup feature, you'll need to disable the Downloads folder from the backup itself via the Dropbox desktop application.

Hi @"larryy", thanks for bringing this to our attention. As it seems you're now on the newer version of the Dropbox desktop application for Mac OS, it can take some time for the files to migrate into the new CloudStorage location on your machine. At this point, making any major changes to the app could affect the movement…

Hi @"Tim T.13", the option should appear in the Preferences in the Sync tab. If it isn't available yet, ensure that the app remains up-to-date as that option is returning soon.

Hi @"RogueXLR", if you're experiencing this issue on the Dropbox desktop application and the website, then it sounds like a proxy, VPN, firewall, security software, or even ISP/router settings could be restricting traffic to the following Dropbox domains.

Hi @"arrileth", is it possible that the company domain is blocking the email address from sending this message to your inbox entirely? Have you tried contacting your IT admin for help?

Hi @"51514brad", it isn't possible to resume a failed download on the Dropbox site. Could you try switching browsers to see if this helps? Are you getting a specific error message when attempting to download the files?

Hi @"Chibi", the filename isn't supposed to be clickable, it just shows the name of the file you uploaded to their account. 

Hi @"VisintinTH", this article might provide some information related to your query.

Could you try renaming the file and moving it to a different folder in your Dropbox folder? If you're not seeing any icons in Finder, could you try these steps?

What is the current status of the Dropbox desktop application when you click the icon in the menu bar? What syncing icon does the video have in Finder?

Hi @"kiwirocker", thanks for bringing this to our attention. It's possible there could be an issue with the app itself. Was there a recent update to this app you're using? This will help me to assist further!

Thanks, I've sent you an email, please could you reply to it as soon as possible!

Hi @"rene12", would it be possible to contact you at the email address associated with your profile?

Could you provide us with the full error log or message you received when downloading or running the app?

Hi @"John P.115", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Could you try creating a new shared folder, and ensure that the permissions in the folder allow non-team members to be invited?

Hi @"Ollie002", thanks for bringing this to our attention. What exactly can she see on the Dropbox site in the Family Room? Are only some files appearing, or is it completely blank? Are certain subfolders not appearing? This will help me to assist further!

Hi @"Paul C.32", did you have a lot of Google Docs on your account? Have you noticed any of the files you use going missing?

Hi @"gcolmer", the name on the account is what you enter on the Dropbox site. Since it sounds like you have two separate email addresses, you can change the name on both accounts to whatever you wish, from this page. If you're concerned, you could also try resetting the email passwords in case someone else has access to…

Do you have the Dropbox desktop application installed on your machine? This would allow you to upload the file by moving it into the local Dropbox folder.

Hi @"kiranbatta", were you editing the file on the Dropbox site, mobile app, or on your computer? Was the Dropbox desktop application running and syncing at the time? Are you certain the file was in the Dropbox folder?

Hi @"rddcjackie", thanks for messaging the Community! The feature to view your starred files has changed. You can now see them on the Files page above the columns on the middle pane. If you need any further assistance, please let me know!

Thanks, I've sent you an email, please could you reply to it as soon as possible!

Yes, that is the best method, using the ? icon, and it goes directly to the team that specializes in these kinds of situations.

Hi @"george fixsen", thanks for bringing this to our attention. What error are you getting when trying to upgrade to a Dropbox Business team? This will help me to assist further!