Jay Dropbox Community Moderator

Hi @"butterpickle", thanks for bringing this to our attention. Have you tried installing the extension directly by following the link in this article? Keep me updated with any progress!

Hi @"SVDS", thanks for bringing this to our attention. How long have you left the computer on and not in standby in order to complete the indexing process? Just for clarification, you disabled all folders using selective sync, and then only chose a folder with 7 MB and it wouldn't complete syncing? This will help me to…

Hi @"yougoweibel", thanks for bringing this to our attention. Are you getting this error when trying to download or view the file on the Dropbox site? Is this via a shared link? If you have a large video, you can either upload it to your account and share it with that user. Or, if the file is too large for your account,…

Hi @"Ben S.31", thanks for messaging the Community. Currently, the behavior is the default for File Provider devices to have the Dropbox folder located in the ~/Library/CloudStorage location, and as such is set by the OS itself. Regarding the permanence of this change for Mac cloud storage, I'd recommend you contact Apple…

Hi @"coonrodc", thanks for bringing this to our attention. Could you check the bandwidth in the app to see if this could be affecting the speed at which the files download to your machine? This will help me to assist further!

Hi @"Z3TA4", thanks for bringing this to our attention. It sounds like you're missing files on your account. Could you check the events page and deleted files page to see if they can be recovered? This will help me to assist further!

Hi @"vibeke vind", thanks for messaging the Community! There isn't a direct method to upload files from Microsoft Word to Dropbox. You'll need to either save the file in your Dropbox folder, if you have the Dropbox desktop application installed. Alternatively, you can save the file on your computer, and then upload it to…

Hi @Kimcarsten, thanks for messaging the Community! Are you looking to migrate your entire Photos library into Dropbox, or do you wan tto manually have all your images stored on Dropbox? This will help me to assist further!

Hi @"goemonburo", I've sent you an email, please could you reply to it when you get a chance!

Hi @"Bholl", the Starred tab on the navigation bar is no longer in use. Now you can access your Starred files by clicking on Starred button above the list of files on the right.

I've sent you an email, @"yutsunhsieh", please could you reply to it when you get a chance!

No worries, let us know if you have any further queries in the future!

Hi @"Paddy17", thanks for bringing this to our attention. If the files were deleted, or the link itself deleted, from their account then it wouldn't be possible to access the link on the site. The only way to download those files now would be to check with that person to see if they still have a copy and to share them…

Hi @"Ginamarie295", could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Hi @"Luke G.4", thanks for messaging the Community! We appreciate the feedback on how to improve our service by having an option to import files from Evernote. We take all comments into consideration when looking at new ways to integrate with other apps.

H @"Scott B.35", could you try downloading the backup in smaller batches, for instance, doing a subfolder of the Documents folder first to see if this helps?

Glad to hear you were able to locate the cause of this behavior. If you need any further assistance in the future, please let me know.

Depending on the settings used for Windows 11, the Dropbox context menu items can all appear or be included in a submenu. There isn't an exact period when the Dropbox Transfer option first appeared, as these features are rolled out and can vary for different users and devices.

Hi @"Cereus", what is the breakdown of your quota according to this page?

Are you certain of the file size? you can check this by changing the view to list view. Are you signed into the correct Dropbox account to add it to the right account?

Are you using the Dropbox mobile app or the Dropbox site itself in all the images?

Hi @"mlerrigo", thanks for bringing this to our attention. How large are the images that aren't previewing in the Photos tab? Do they have any filters on them, are they screenshots or just normal camera photos? This will help me to assist further!

Thanks for the info, as the support team have more account-specific information, it would be best to continue with them to investigate the matter in more detail.

Since we don't support third party file explorers, and you're seeing the expected behavior in File Explorer (which can vary depending on the options you choose to display in Windows 11), there isn't much I can suggest apart from contacting the developers of the app.

No worries, glad to have helped out!

Hi @"lulu_optics", currently, there isn't an option to disable this prompt when adding files to your account.

Could you clarify how you're copying files directly to your Dropbox account via the browser? Are you adding shared links to your account?

Hi @"MikeMcGVO", thanks for bringing this to our attention. Could you clarify how large the files you're trying to save to your Dropbox account are? This will help me to assist further!

Hi @"tetrisplanner", thanks for bringing this to our attention. How large are the files in the folder itself? What automation specifically have you enabled? This will help me to assist further!

No, I was asking if the shared links when accessed directly via their URL worked normally. Since you mention they did, then it would be related to how that other service renders or changes those links, which isn't something we can assist with.