Jay Dropbox Community Moderator

Okay, so this is most likely a shared file that you had access to, but no longer since the owner removed your access. Currently, it won't be possible to remove it from the Recent's page manually at this time.

You don't need to uninstall the app, you can just reinstall over the current version, to repair any issues with context menu items. After that's done, reboot the machine and let me know if the menu items appear.

Hi @"conalwn", is the camera uploads folder also a shared folder on your account?

This article refers to the heic file format, and how to convert images from heic during the automatic camera upload feature. Would this be useful for your purposes?

Could you try reinstalling the Dropbox desktop application using this link, while ensuring that you use admin privileges to do so.

Hi @"dukeeastwood", you can copy the files to a folder using your file explorer on your machine, and choose where to move the files. When using the Dropbox desktop application, files are not necessarily on your machine, depending on your plan and OS. Marking files as available offline means that they are physically…

Hi @"Sophia_winter", is this a shared file or a shared folder? What options do you get for the file in the admin content?

In order to understand the exact prompt you're seeing, please could you attach a screenshot showing this message.

Hi @"b4rest", as you mentioned this was a shared folder, is it visible here? Are you part of a Dropbox Business team according to your plan?

Hi @"Zowathraa", file requests are indefinite, and can be redirected to any folder the creator chooses upon creation of the request. There isn't a monthly limit on their usage, aside from the daily bandwidth restrictions. Could you let me know where you read that there were only 3 requests per month?

Just to check, if you click the file, does it load on the Dropbox site or do you only get that request access link? A screenshot of that would help.

Could you try uploading the file by following the steps under 'How to upload other types of files' in the previous article I posted?

Hi @"susankeogh", could you clarify why you believe Dropbox is changing the file extensions? Is this only occurring the in the Dropbox folder? How are you 'organizing' the files exactly? Are you moving them to different folders, or using an image app to make changes to them?

Hi @"azodl", thanks for the info. I'd recommend contacting the support team for further assistance on this matter for them to investigate further.

Hi @"SC19", I've merged your post to this thread to keep similar queries together. Please could you check the above information to see if this applies to your situation?

Hi @"tiffanyk208", I can see that a support agent from the specialist team had replied to your ticket on Friday, to which they received no response. Please could you check your inbox or your spam folder to ensure it didn't get directed there?

This for the info @"debasissadhukhan", @"Krunoslav", in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Is it possible that this is a shared file visible on this page?

Could you try right clicking the Dropbox folder and clicking Properties to see the 'Size on disk' for the folder?

Hi @"dstroven", I've merged you to this thread to keep similar queries together, to which there is a response to your comments.

Could you attach a screenshot showing the payments page with the recent payments on it? Are you certain that you're signed into the correct Dropbox account on all your devices? Does the email address here match up with those in the desktop and mobile app?

Hi @"cat_hmuaokc", thanks for bringing this to our attention. Are you able to see any payments on your account from this page? Did you originally upgrade via the Dropbox site or the mobile app? On your bank statement, were you charged by Dropbox, iTunes, or Google Play? This will help me to assist further!

Hi @"iceblink", thanks for bringing this to our attention. Could you attach a screenshot (while hiding any personal info) showing the options you get for the file on the Dropbox site? This will help me to assist further!

Hi @"rasworth", as of yet, there is no new info on the new Dropbox Backup beta. when we have more info to share, we will be able to post here.

Could you try creating a test file on the Dropbox site to see if it syncs to your machine?

From which country or region are you currently using the Dropbox desktop application?

Hi @"Crazy-TheRealOne", on the link my colleague posted, there is an option for an offline installer. Please could you choose that option to reinstall the app to see if this helps?

Hi @"David M.180", in order to sync files on your machine, they must reside in the Dropbox folder, which is why those folders are moved into the Dropbox folder. Additionally, having two separate cloud providers backing up the same folders would result in many issues, such as file conflicts, lower performance, and possibly…

The files will still appear in Explorer, but they won't take up any space on your device. What Dropbox options do you see when you right click a file or folder in the Dropbox folder?

Hi @"kkrebs", as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an…