Jay Dropbox Community Moderator

Hi @"madebyanton", could you clarify exactly what you're experiencing? Any other info or screenshots would be helpful!

Hi @"Rebecca16", that's correct, essentially the file remains in one location, but the URL points to a shared link to the file itself. Provided that the original file isn't deleted, the link will remain active.

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"John R.80", does this mean you're not seeing the options as listed on this article to change the billing period?

Hi @"asdxasdx", have you changed your email address on your Dropbox account?

Do you have any proxy, firewall, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? From which location are you trying to install the Dropbox desktop application?

Hi @"Upstate Cate", how large is the shared folder you're trying to add to your account? Does it make your account overquota when adding the 761.4 MB from your existing files?

Hi @"Lui Hepworth", are you able to mark files as available offline, so that they get a sync icon on them?

As you mentioned that you have multiple cloud services, this would prevent all the Dropbox sync icons from appearing, as Windows has a maximum limit of 15 sync icons in total. The grey x is an indicator that another cloud provider is preventing the overlay from appearing. Try quitting all other cloud services completely,…

Hi @"Gala_4", if your account has 5.25 GB in total, then you won't be able to join a shared folder that is greater in size. You'll need to either earn extra quota on your account, or purchase a paid plan to have enough to join that folder.

I've sent you an email, please could you reply to it when you get a chance.

Hi everyone, if you're aware of the billing information, you can contact the support team directly. Try opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info. I've sent you…

Hi @"bva974", I've sent you an email, please could you reply to it when you get a chance.

Hi @"Paul R.81", when you mentioned you were uploading files via the Dropbox mobile app, was this via the automatic camera upload feature, or by manually uploading the videos?

Hi @"Frank P E.", thanks for bringing this to our attention. Can you see which files and folders are trying to sync from the Dropbox folder? Are they all in the same location, or in random locations? This will help me to assist further!

What is the exact version of Windows they're using? Did this issue occur after any OS or app updates, and when did this start approximately?

Hi @"Cengizhan_Bilgin", is this an app created by WD for that NAS? Can you see the app on this page? Are you installing the Dropbox desktop application on an OS instead for files to sync across?

Are you able to view and access the folder in the main window on the right when you navigate to the ID Cards folder?

Hi @"creblinho", thanks for messaging the Community! You could restore from a Dropbox Backup if the Dropbox desktop application detected it correctly. Otherwise, you can disable the backup, move the folders back to their old location, and create a new backup on the new machine. If you have any further queries, feel free to…

Hi @"CrewSandy1", thanks for bringing this to our attention. Could you clarify exactly what you're seeing in the Dropbox folder? Is it only those two folders that can't be accessed? This will help me to assist further!

Hi @"debasissadhukhan", thanks for bringing this to our attention. Are you trying to access the folder while logged into your Dropbox account directly on the browser? Are you certain that the URL is correct when trying to open it? Any other info or screenshots (while hiding personal details) would be helpful!

Hi @"Vaughan4n", is the latest payment from iTunes visible on the Dropbox site?

Have you tried using this feature to mark files on your computer as available online-only, so they don't take up space on your machine?

Thanks for the info, I'd recommend contacting the support team for them to look into this in more detail on their end.

Hi @"joelsnewton", currently, there isn't any information on this matter. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future.

HI @"g v.", you can right click any file or folder and mark it as available offline in order to have the files on your machine.

Hi @"soloelsie", thanks for bringing this to our attention. Could you try to reinstall the Dropbox desktop application, without uninstalling it first, by using this link. Keep me updated with any progress!

Hi @"ronbannon", could you attach the screenshot of the error, while hiding any personal information to understand what you're seeing?

Could you clarify what you mean by backing up your phone? Are you referring to camera uploads? Are you also looking to backup your entire computer, or just the files in the Dropbox folder?

Do those links point to other files on a Dropbox account, another website entirely, or something else?