Jay Dropbox Community Moderator

Thanks for the info. Without another device or the recovery words, it wouldn't be possible to recover the Dropbox Passwords account, unfortunately. Team admins only have the option to check the security score of the passwords using these steps.

Thanks for the information, have you replied to the email requesting further assistance?

Are you seeing this on all folders you create? Are they private or shared folders?

Hi @"gem0303", thanks for bringing this to our attention. The tag feature should still be visible in the folder automations. Could you attach a screenshot showing the automations options you get when on a new folder? This will help me to assist further!

HI @"russell-mark4", If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"BSM1", thanks for messaging the Community. In general, under File Provider, this is a requirement for those libraries, and the Photos Library, to not be on cloud libraries. Currently, there aren't any official workarounds for this, and if so, it would be not supported by Dropbox. If you have any further queries, feel…

Hi @"kspasov", thanks for bringing this to our attention. Are there any old devices that they own with the Dropbox Passwords extension or app installed, in order to get the notification of another sign in? This will help me to assist further!

Hi @"mathetesbl", thanks for bringing this to our attention. Did you move to email to continue this conversation? Do you have a ticket ID in order to locate it on the system? This will help me to assist further!

Hi @"LK10", if the Dropbox folder is being shared on the network, this would mean that the Dropbox desktop application is running. With that you can login to the Dropbox site without any login credentials by clicking on the globe icon, if anyone has access to that computer.

If you quit the Dropbox desktop application entirely, are you able to rename the file? What if you move the file to another folder, can it be renamed that way?

Currently, there isn't a method to sign the documents to confirm they've been seen. However, you could send them individual signature requests to confirm that they've seen the original document.

Hi @"LorraineGallagher", thanks for messaging the Community. Just for clarification, are you referring to Dropbox Sign documents that have their own signatures, or are you referring to normal documents? This will help me to assist further!

Hi @"Pardhivan", thanks for bringing this to our attention. Could you clarify what code you're referring to? Are you using two-step verification? Are you referring to the one-time security code sent via email? This will help me to assist further!

Hi @"Josefm", thanks for bringing this to our attention. If the user has edit access to a file, they should be able to change the filename. Could you attach a screenshot showing the exact error they get when trying to change the filename on the computer? This will help me to assist further!

Hi @"mark234", I've merged you to this thread to keep similar questions together. Could you try the previous steps (rebooting, disabling security software, advanced reinstallation) to see if they help on your machine?

Could you attach a screenshot showing the local files in Finder and the version that appears on the site?

Hi @"jpisunyer", the issue you will experience, with multiple people uploading files, is that depending on their method of doing so, the files will lose their original date the photo was taken. File requests can be used to gather photos from anyone, even without a Dropbox account, and the files will upload to your account,…

Hi @"Pierre15", if the answer is no to everything, then that isn't possible, since the file should've existed on the Dropbox site at some point, and one of the options should be valid. Since it's no longer visible on the deleted files page, it wouldn't be possible to recover it, unfortunately. Likewise, @"jennwallace30",…

Hi @"Gatesallupinmyfolders", this access option basically means that, if you want to open and edit any Word, Excel or PowerPoint file, they can be located anywhere on your Dropbox account, and the integration will be able to access it. With other apps, they can only view a private folder shared for that app alone. These…

Do the folders that don't download to the machine contain data when viewing on the site?

Hi @"KWell", could you try using another browser to see if this helps? Do you currently have a paid plan or active trial on your account?

Hi @"doppyjoe", thanks for bringing this to our attention. Just for clarification, is this screenshot from within Finder, or the Logic app? This will help me to assist further!

If the backup is still appearing there, then it hasn't fully deleted from your account. Could you try again with a different browser to see if this helps?

Hi @"Danielleburnett87", you can search for files on the Dropbox site in the search bar at the top. If you know of a filename, try searching for it to see if any history of that file appears.

Depending on the images themselves, and metadata and EXIF data, you might be able to use the automation feature to rename the files using the 'Date captured' field stored in the image itself (if it's still present). I'd recommend testing this on a new, blank folder, and copy one or two images in there to see if they are…

Yes, using selective sync, you can limit the number of folders that are online-only on your machine. Once the number of files in your Dropbox folder (including the online-only files and folders) are fewer than 300,000, then the performance of the app will improve.

Hi @"AhmadArif1994", thanks for messaging the Community! Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider. If you have any further queries, feel free to message back.

Hi @"DDunce", thanks for bringing this to our attention. If you're receiving this message from Dropbox, then it means that somehow the domain is blocking emails from Dropbox, or other official domains. I'd recommend checking the list and your settings in your email provider to ensure that the above domains are allowed…

Hi @"calafradulistic", thanks for bringing this to our attention. Could you clarify what you're referring to? Are you receiving an error when following these steps to delete your account? This will help me to assist further!

Hi @"jerry94526", thanks for bringing this to our attention. Generally, cda files are only a representation of audio tracks on a CD and it does not contain any music or audio. They are tiny in size and can't be directly converted directly to an MP3 file, since the original CD is needed to rip the music or audio in the…