Jay Dropbox Community Moderator

Okay, so you're referring to the Dropbox desktop application. Are you able to click the Dropbox icon in the system tray/menu bar near the clock?

Hi @"moksahero", thanks for bringing this to our attention. Could you clarify where this link is being generated from? Are you not able to install the Dropbox desktop application directly from the site? This will help me to assist further!

Were you trying to email me the image? Are you not able to attach the image in your reply, or copy and paste it there? The Dropbox (old) folder would belong to a different Dropbox account than the one linked in the Dropbox desktop application.

Glad to have helped out. Enjoy the remainder of your week!

Hi @"Philip_naz", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try again uninstalling the app, rebooting the device, and re-installing it to see if this helps? What version of the Dropbox mobile app is installed on your device? This will help…

Hi @"DukeOfURL", in general, only the Camera roll and Screenshots folders should be backed up when using the automated camera upload feature. If other albums or folders are backed up, it might be to with how they're stored on your device. Currently, it isn't possible to add other folders to be backed up, nor to have the…

Could you clarify what password you're being asked for? A screenshot showing this window or prompt would be helpful.

If this is the case, then it is no longer possible to recover the account from the team. The email address used for your account should be free now to create a new, empty, Dropbox account. However, the files should still exist on the Dropbox Business team, and the admin can transfer the files to another team member, or…

Hi @"imTatsu", thanks for bringing this to our attention. When you join and merge your account with a Dropbox Business team, at that point, the team admin technically owns your account and all files on it, as it is no longer a personal account. If it has been less than 7 days since the deletion, you can ask the to…

The File Provider API is more than just marking files as available offline or online-only. There are a lot of backend changes which affect how cloud services interact with Mac OS. Some of the changes were listed in my original article I posted. Bear in mind that the Dropbox desktop application does update itself…

Hi @"Marlene1100", thanks for bringing this to our attention. Are you trying to view the preferences on the Dropbox site, or in the Dropbox desktop application? This will help me to assist further!

Hi @"dislokated", thanks for messaging the Community! This was the behavior of the old Dropbox Backup feature. After an update to the feature, the backups are now only visible on the Dropbox site. It isn't possible to revert this change. If you have any further queries, feel free to message back.

Does your device meet the minimum requirements for the Dropbox desktop application according to this page?

Thanks, I've sent you an email, please could you reply to it as soon as possible!

Hi @"ztoa", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress!

Hi @"g v.", thanks for messaging the Community. On the new Mac OS, it wouldn't be possible to prevent the update to the CloudStorage, since it is a requirement for the new File Provider. If you have any further queries, feel free to message back.

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

The previous article described the icons you would see in Finder. * The green sync icon means the file is available offline * No icon means it's 'available'. This means you doubleclicked it to open, and it's stored on your computer. However, if you're low on hard drive space, the Mac OS will delete the local copy to free…

Hi @"fendercodes", have you tried the previous troubleshooting steps provided by my colleagues above?

Hi @"Karl_1379", thanks for bringing this to our attention. Are you able to recreate the same email address in order to login to your account? This will help me to assist further!

Hi @"Champeen Reet", did you try the steps provided by my colleague to sign out of the Dropbox account? Are you able to access the preferences from the system tray/menu bar?

Hi @"kristiwatson", if the option to recover your account isn't there, then it's only for two reasons: * The account was deleted over 7 days ago * The contents on the account were transferred to another team member. There is no other reason for why it might not appear. You'll have to ask them to check again to see if the…

Thanks, I've sent you an email, please could you reply to it as soon as possible!

Thanks for the info. Currently, it isn't possible to delete the comments on a video shared via Dropbox Replay. If you have any further queries, feel free to message back.

I've edited the image as posting your details goes against the Community Guidelines. Are you viewing this comment on the Dropbox site, or the mobile app? Is this file definitely in a shared folder? Was this file shared using Dropbox Replay?

Hi @"msimon", thanks for the info. Could you follow these steps provided by @"EvanDBX" to contact the support team directly for them to investigate this matter in more detail?

Hi @"JT2222", thanks for bringing this to our attention. Do these steps to delete a comment not work for the video that was shared with you? What do you see instead? A screenshot, while hiding any personal names or images would be great. This will help me to assist further!

Hi @"danny81", if the Dropbox icon isn't showing as white (or black depending on your desktop theme) in the system tray, then this means that the files aren't fully synced. This is an easy way to check if there are any issues syncing files on your account.

Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely to see if this helps?

Yes, the left hand menu is only for navigating the Dropbox account. To edit the folder names, you need to go to the parent folder in the right window and hover over the folder there.