Jay Dropbox Community Moderator

Hi @"Pelleba", thanks for bringing this to our attention. Could you clarify what email you're referring to? A screenshot (while hiding any personal info) would help me greatly!

Hi @"roshana", this feature is available for Instagram Business accounts, or Facebook Pages, not personal accounts. Could you confirm that you meet these requirements?

Hi @"dianefranklin", you're currently using the Dropbox site. Please could you open Finder instead and locate your Dropbox folder and check the files there?

HI @"CaptainBlue", if the folders have two icons, this means that the folder contains at least one online-only file, but any newly added files will become available offline by default. If this isn't the case, could you try marking it as available online-only, and once it has the cloud icon alone, mark it as available…

It sounds like your mobile apps were syncing using the Gmail Dropbox account, and your desktop was using the business email. As you won't be able to login to the Dropbox site using the old business email, you won't be able to access those files from there. Since you changed the account on your computer, you might have a…

Thanks from the info. Given your current location, it's possible that your app isn't able to access the necessary servers to amend certain Dropbox settings, even while using a VPN. I'm sorry I can't be more helpful on this matter.

Hi @"paintboxpro", could you try these steps to see why your recording has no audio, and let us know how it goes!

I'm still not sure what you're referring to exactly. Do you mean to say that certain folders are in the Dropbox folder, when they shouldn't be there? Do you have Dropbox Backup enabled, which moves the Desktop , Documents and Downloads folders into your Dropbox folder?

Hi @"sbergenh", thanks for bringing this to our attention. Currently, it isn't possible to change this setting in the camera uploads feature, as it always defaults to the current timezone when uploading images. However, if there is enough metadata on the files, you might be able to use naming conventions to rename the…

Hi @"muntyan oleg", could you try changing the : symbols to a - symbol instead, as Excel might not support those symbols in file names?

Glad to have helped out, enjoy your week ahead!

Hi @"Bulletpr00f", @"no long usable ", thanks for bringing this to our attention. As it sounds like there's a backup on your account, you can view it from this page. You should be able to delete or disable the backups from there to free up the quota on your account. If you need any further assistance, please let me know!

Hi @"Inna_13", thanks for messaging the Community! Could you clarify this in more detail? What app are you referring to, the Dropbox desktop application or the mobile app? When you say linked users, are you referring to members of a shared folder on the account, or are you sharing the account credentials with 500 users?…

Hi @"Sailor Sue", thanks for bringing this to our attention. Could you clarify exactly what issue you're experiencing? You haven't described what you're trying to achieve via the Dropbox mobile app, or any errors you're receiving. This will help me to assist further!

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"Nexxus", could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely?

Hi @"pbravard", thanks for messaging the Community. A while ago, we implemented a fix in a new version of the Dropbox desktop application that ensures consistent folder icons and file/folder permissions for items in the Dropbox folder. This means that you may see that custom folder and file icons are removed. Additionally,…

Could you attach or paste a screenshot of the plan page in order to understand what you're looking at?

So, you didn't upgrade via either method? What plan do you see on this page?

Hi @"Niall94", thanks for messaging the Community. Thanks for the feedback on this matter. Currently, the only method to protect shared links is for them to be on a Dropbox Business team, and so only members can access it. It wouldn't be possible to implement the same restrictions on a personal account that only one user…

Hi @"Arsmith987", as you're already in contact with the support team, they would be best placed to assist you on this matter as they have more tools available to them. 

Hi @"drmarkellis", do you have a backup for something else already running? Try clicking where it says 'Manage backups'. You should be able to get the option for the external drive backup from there.

Hi @"dianasimpson", thanks for bringing this to our attention. Did you upgrade to a trial via the Dropbox site or the mobile app? This will help me to assist further!

From what you've described it seems that according to the Dropbox site, the Google payments stopped on that date, so your account should've been on a Basic plan for a while now. Either the payments have been associated with a different Dropbox account entirely (if another was possibly signed into at the time after the last…

Hi @"Anne W.3", you're trying to view the ellipsis on the navigation menu on the left, and not on the main body of the website to the right. Are you able to see that larger part of the site? Hovering over files and folders there will let you see the ellipsis.

Are you able to change the billing period by following these steps?

Hi @"SLFI59715", I sent you an email on August 8th, to which you replied to directly. This is completely separate from the community thread. I then replied to that email with more information. Did you not receive the second email in your inbox?

Okay, so you're saying the payments ended last year in 2022, is that correct? Were you paying for an annual plan or monthly? A screenshot of the payments page would help me greatly, if you could paste it in your next reply.

Hi @"Angie07", you can reply to your post and add an image using the camera icon, or by pasting the screenshot in your reply.

You total quota is 2.25 GB, and you're using 10.4 MB of that quota. Where do you see the error message that you can't add a file to your account? A screenshot of this would be great.