Jay Dropbox Community Moderator

HI @"JWMS", I've removed all your images since they contain a lot of personal and confidential information. It looks like you have enabled the Dropbox Backup feature, since the Documents folder appears to be in your account and syncing. You can view the backup on this page. Just to check, is this the account you want to…

Hi @"Ewelina Kol2", thanks for bringing this to our attention. Are you adding files into a shared folder when using your Dropbox account? Is this folder shared with those colleagues? This will help me to assist further!

Thanks for the info, just to clarify, could you attach a screenshot showing the window of the Dropbox desktop application when it's open (while blurring out any personal filenames)?

Hi @"carynhodge123", did you share the parent folder with them as well, aside from creating a link to the subfolder?

Hi @"GeorgeW751", the Restore function is only used when restoring a Backup to a new device. It doesn't work on the same device you're currently using, since this is the place the backup is coming from. As per the message, it sounds like the backup is still ongoing. If you click the Dropbox icon in the menu bar, what is…

Hi @"jillspen", if you've enabled the Dropbox Backup feature, this means that files in the Desktop, Documents and Downloads folders will take you quota on your account. Have you disabled the computer backup, or deleted files from those folders on your machine?

Without the recovery words, or the notification prompt on a device using Chrome, it wouldn't be possible to recover your Dropbox Passwords account. 

Upgrading to a paid plan isn't retroactive, so you won't be able to get any information on who shared the folder prior to the team creation.

Hi @"Daniele79", thanks for bringing this to our attention. What device and OS are you running? Could you also confirm the version of the Dropbox app by clicking the icon and opening the Preferences tab? This will help me to assist further! --- Ciao @"Daniele79", grazie per aver portato questo alla nostra attenzione. Quale…

Hi @"MorrisBrandonPTO", thanks for bringing this to our attention. Could you try disconnecting the app from this page and reinstalling it again? This will help me to assist further!

Hi @"GabrielT", thanks for messaging the Community! When you sign into the Dropbox Passwords app, you'll get notifications on any other connected devices in order to login on that current machine. From the description, this would be a Chrome browser running on a Mac device you've signed into. Could you check the device and…

Hi @"Rob Meijer", are you able to boot into Safe Mode in Windows 11, and delete the folder while in that mode?

Hi @"Ash Dan", the only way to have more information is if you were on a Dropbox Business team on the Advanced plan, and to check the activity log, since that gives a breakdown of who shared any file or folder. However, since this happened while you're on a Basic plan, it wouldn't be possible to find out now,…

Hi @"Xelar", I wouldn't recommend making any changes to the folder, since it could result in the connection being lost on the Dropbox site, or at worst, data deletion due to the files no longer existing in the same folder or structure.

Thanks for the info. Unfortunately, since there is no activity on the events page since April, this means that the file wasn't syncing to Dropbox. Given this information, it wouldn't be possible to recover the file from Dropbox itself. I'm sorry I can't be more helpful on this matter.

Hi @"wallemoney", currently, there isn't any method to detect photos that haven't been uploaded via the Dropbox mobile app, so they would need to searched for manually.

The green syncing icon on the Dropbox folders means that they are up-to-date with all the info from the site. If you move more files into the Dropbox folder directly, they should automatically sync to the site, instead of having to upload to the site directly. The computer backups don't use the name of the computer any…

I'm glad to hear that it was resolved. If you need any further assistance in the future, please let me know. Enjoy your week ahead!

Hi @"Claudia28", I can see that a support agent has replied to your ticket. Please could you check your inbox and reply to them if needed.

Hi @lorrainefouriethen, if you don't know your password, you can reset it on this page and then login to cancel your subscription.

Hi @"Crispy59", could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Thanks, I've sent you an email, please could you reply to it when you get a chance!

Thanks, in order to look into this matter in more detail, would it be possible for us to reach out to your email associated with your forum profile?

What is the current status of the Dropbox desktop application, when you click on the icon and look in the bottom left?

Hi @"shaneh", thanks for messaging the Community! While we do have some automation features on the Dropbox site, currently, there isn't an option to copy a file to another location. There may be some other third party apps or services that can link with Dropbox to provide the same function. If you have the Dropbox folder…

Hi @"Yusuf_123", thanks for bringing this to our attention. It sounds like the last subscription didn't go through on the Dropbox mobile app, if you're not seeing the transaction on your Dropbox account. Were you charged by Google Play in your bank account? Have you been in contact with Google or the bank regarding the…

Hi @"GG_drop", yes, if you move files and folders into your Dropbox folder, the Dropbox desktop application would sync them to the site. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Have you enabled selective sync in the desktop app, preventing entire folders from appearing on your computer? Do any of the files or folders have incompatible symbols in them?

Are you certain this is the same Dropbox account as the one on the site? The Dropbox desktop application is showing no files having recently been synced, and that it is fully updated. Could you click the top right icon with MA in it, then Preferences and Account, and let me know if this is the same account as that signed…

Without more information, it would be difficult to troubleshoot this matter. I'm not certain of how you're trying to upload the file in an email and the exact error. Can you reply from a desktop machine and attach the screenshot from there, after emailing the screenshot to yourself?