Jay Dropbox Community Moderator

HI @"serpvect", could you confirm if you see any successful payments (meaning both receipts and invoices) for the recent transactions on your account via this page?

According to your payments page, when was the last payment taken out for the annual subscription?

You can attach the screenshot using the camera icon in the reply post, or you can copy and paste the screenshot in your next reply.

As you mentioned that the Dropbox desktop application isn't showing the same files, then let's start there. Is the app running in the menu bar near the clock? When you click the icon, what is the current sync status? Is it signed into the same email address as that on the mobile app?

Hi @"Wins920", thanks for bringing this to our attention. Have you tried contacting the support team via email on the Dropbox site? When did you last upgrade to an annual plan? This will help me to assist further!

Hi @"gkrupp56", thanks for bringing this to our attention. Could you attach a screenshot showing the error message you're getting, as well as one of your quota page? This will help me to assist further!

Hi @"mmakabeh", thanks for bringing this to our attention. Could you clarify the exact quota visible on this page on your account? This will help me to assist further!

HI @"BenjCell", if you were part of a Dropbox Business team, and it's been longer than 7 days, then it wouldn't be possible to recover the account. However, the files should still be on the account, and they might be able to transfer the files to another user on the team, even themselves. Afterwards, they can share a…

Each device has their own method of saving images, even different iOS or Android devices have different naming formats for images. When uploading manually, the original filename from the device is kept. If you're using the camera upload feature, regardless of your device, then Dropbox would rename the file to YYYY-MM-DD…

Hi @"jeffreysgreen1", thanks for bringing this to our attention. Internet Explorer is no longer a supported browser to access the Dropbox site. You need to use another browser to view and access the site without any issues. If you need any further assistance, please let me know!

Thanks for the image, if you click the notification bell at the top, what message do you see there?

Could you clarify why you believe this is related to Dropbox? If you quit the Dropbox desktop application, does the issue occur again?

Hi @"dukeeastwood", the Dropbox folder itself is where the files are being downloaded to when you make files available offline. There isn't another 'offline file' location which is what you're expecting from your description. If you're not sure of the location of your Dropbox folder, you can locate it using this method.…

Hi @"oceanside22", could you clarify again, are you using the automatic camera upload feature, or manually uploading images via the iPad? Each folder has their own naming conventions, which aren't inherited from the parent folder. 

Hi @"rajma420", as of yet, we have no update on this matter. We'll keep you updated as and when this has been resolved.

Hi @"Me420", could you clarify exactly what is happening step-by-step when trying to attach a file? Is it only for PDF files?

HI @"Sunflower17769", you can contact the team regarding billing by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info. @"meredith616", for account access issues,…

Hi @"PGSmick", I've merged you to this thread to keep similar queries together. Please could you try the solutions suggested in the thread to see if they help.

There must be something related to their setup on their machine that is affecting the files in that folder, even if they're not opening them, in order to make them conflicted. As to what that could be, I couldn't say.

Hi @"Gladya1", thanks for bringing this to our attention. Could you attach a screenshot showing this banner, while hiding any personal names or info? This will help me to assist further!

What error are you getting during the installation? A screenshot would help to determine what's happening.

Are you certain that the user doesn't have the files open on their machine? Are they opening the file using a different method to everyone else? Do they have some kind of read-only restriction on those files, which could result in a conflict?

I'm glad to hear you were able to locate the deleted files on your account. As to why the restoration was processed in this manner, you could try contacting the support team for more info.

Hi @"Calaska", thanks for bringing this to our attention. If the Dropbox site is only showing two devices, then that means the third device isn't connected to your account. Which device is missing from the site? This will help me to assist further!

I've removed the images with personal details on them. Could you clarify what you mean by not being able to see the payments? Are they not on the payments page when logged in via the browser on a desktop machine? Could you check and confirm that the email on the Dropbox mobile app is the exact same as the email address…

Hi @"Rseybert", thanks for bringing this to our attention. There should be a reason as to why the files are being conflicted. What types of files are being affected? This will help me to assist further!

Hi @"Froskurinn", thanks for bringing this to our attention. Just for confirmation, these other apps provide the ability to delete files from your device after uploading to their cloud services, is this correct? This will help me to assist further!

Thanks, I've sent you an email, please could you reply to it when you get a chance!

Hi @"rhstowe", I've sent you an email, please could you reply to it when you get a chance!

Thanks for the info, I'd recommend contacting the support team directly for them to investigate this in more detail.