Jay Dropbox Community Moderator

Hi @"Kibrisgavin", thanks for bringing this to our attention. Are you doing this on the Dropbox site directly? When hovering over the file, do you not see the ellipsis on the right, like in this image? This will help me to assist further!

Hi @"Schwenck", if you're editing the Word files in the Word for the web app, do you experience a similar issue?

What you're looking for isn't currently available with Dropbox. Additionally, you can't have an admin of an account and another user to only have read-only access. Sharing an account would be a violation of the terms of service, and can result in your account being terminated.

Hi @"tomikobako", could you try quitting all open applications and anything running in the menu bar, including the Dropbox desktop application, and then try uninstalling the app using the steps my colleague suggested, to ensure no other apps are trying to use the service?

Hi @"dennisgaudenzi", all photos means that is scans your entire camera roll to upload those images, excluded images that were previously uploaded. New photos will only upload photos from the moment you choose that option, so no older images would upload, only brand new ones from today onwards.

This sounds normal, since the Photos tab only uses the modification date of the file (which is usually the same as the creation date if it hasn't been edited since). What you could try is to search for an app, service or script that can edit files by changing the modification date to the current filename (assuming it's…

Hi @"SLFI59715", thanks for bringing this to our attention. In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile? This will help me to assist further!

Hi @"makingscrogan", thanks for bringing this to our attention. Currently, it isn't possible to change the default sorting method of the Photos tab. Do these photos have the correct modification date when opening the file, or a more recent one? This will help me to assist further!

If the context menu item is still missing, then there could be something else device-specific that is affecting its appearance. If the Dropbox desktop application is installed with admin privileges, then all options should be available. Is it possible there are some other security measures which could prevent the option…

Hi @"tobiaspe", thanks for messaging the Community! Could you try using incognito/private browsing mode without any extensions running, and even resetting your browser entirely? Keep me updated with any progress!

Currently, it isn't possible to track the bandwidth usage of shared links on your account. The limit isn't for a single link, but for the entire account, and included repeated listens of tracks. If you're on a Dropbox Professional plan and in one day, your account uses over 1 TB of bandwidth (across all your shared links…

Could you clarify what that means exactly? Are you going to be using shared folders, or having them login to your account? Currently, the only method to have two Dropbox accounts syncing in the Dropbox desktop application at the same time is for one account to be a Dropbox Business account, and the other a personal account.

Hi @"eapen", by default, there is always a group with all members of the Dropbox Business team, and it cannot be modified. This is to make it easy to add all members of the team to specific folders. If you want the user to just be a member of a new group, you'll need to invite them to a new group. To restrict access to…

Thanks for the update on this matter. Keep us informed on how it's proceeding after uninstalling the app and deleting the Dropbox folder.

Thanks for the comments. In general, when syncing files via the Dropbox desktop application, the smaller files are uploaded first, with the larger files done last, to ensure the most amount of files get uploaded quickly.

Hi @"TheSwedishKing", thanks for messaging the Community! Are you planning on sharing the credentials for a single Dropbox account to the ten users, or will this be a Dropbox Business team, with each user having their own license for the team? This will help me to assist further!

Hi @"miltoros", thanks for messaging the Community. The Dropbox Passwords app at first uses the password for your Dropbox account, as it is linked to your account. For subsequent logins, you'll need other devices to access a prompt to sign in with, or your recovery words. If you have any further queries, feel free to…

Hi @"iggy-man", thanks for bringing this to our attention. The Dropbox site can be used for previewing files, although it is worth noting that there are a few restrictions on bandwidth used, depending on your plan. For audio and video files, there are more limits on the amount that can be streamed per file. If you have any…

Hi @"Fearless", thanks for bringing this to our attention. Are these files still in the same location as before when you were syncing them, or are they no longer there? This will help me to assist further!

Hi @"catstepmum", thanks for bringing this to our attention. Could you clarify where you're seeing this? Is this on the Dropbox site, mobile app, or in Explorer/Finder on your machine? Any other info or screenshots would be helpful!

Hi @"nirtak", thanks for bringing this to our attention. Could you clarify if these files are shown on your normal files page, or on the shared files page? This will help me to assist further!

Hi @"Arcanita", thanks for bringing this to our attention. Have you checked the junk/spam folder in your inbox to ensure it hasn't gone there by accident? This will help me to assist further!

Hi @"MikeB1971", thanks for bringing this to our attention. We appreciate the feedback on the Dropbox desktop application notifications. Please keep us posted with the uploading of the second file, if you experience any similar issues.

Hi @"BDGeorgia", thanks for messaging the Community. Aside from manually downloading files and folders from the site directly onto the external drive, there isn't another method to do so on a Mac device. I'll leave this thread open for other users to post their suggestions.

Hi @"charibancho", thanks for bringing this to our attention. How long did you give the computer time to complete the migration for the Dropbox Backup feature? It can take time to move the specified folders into the Dropbox folder to back them up. This will help me to assist further!

Hi @"GOOD LIFE", thanks for bringing this to our attention. This sounds like the error message stated, the full file path, including the file name, is too long now for Excel to be able to open the file. This means from the C:\ all the way to the extension of a file, in this case xlsx. I'd recommend checking this by right…

Hi @"jmurphy60344", thanks for bringing this to our attention. If the files are showing as deleted by you, then it does mean that, somehow, the files were deleted by your user. This thread lists possible reasons as to why this could occur, and apply to files in a shared folder also. Were you able to recover the files from…

Hi @"MPrindes", I've merged you to this thread, please could you try the steps in the posts above to see if they help? Keep me updated with any progress!

Hi @"suibom", thanks for bringing this to our attention. For the folders that have both a green icon and a cloud icon with a down arrow, this means that there is at least one online-only file in the folder. There can also be files that are “available” and/or “available offline” in the folder. If you open the folder in…

You've mentioned that you contacted the support team via email. Have you tried asking them for further help, since they can investigate further?