Jay Dropbox Community Moderator

It isn't possible for two separate Dropbox accounts to have the same email. Either one of them has a minor typo in it, or the email was changed but not reflected on the machine. When you click the Dropbox icon in the system tray on the Windows machine, what message is written on the bottom left?

On the Windows machine, when you click the Dropbox desktop application icon in the system tray, are you able to see the account email from within the preferences?

That's correct, you can create a test folder when using the new settings to see how it works from their end.

Hi @"SubSolar", if the top-level management setting is set to only admins, provided that you've granted edit access to the team folders, then members can create subfolders.

Hi @"singer516", thanks for bringing this to our attention. Do you have the camera upload feature enabled on your mobile or desktop device? Can you see on the events page where the images are being uploaded from? This will help me to assist further!

Hi @"jahosha", thanks for the info. If the system doesn't meet the minimum requirements, we wouldn't be able to support the device. In this case, both the OS and the desktop environment don't meet the required specifications for the Linux app.

If you're on a paid plan and have signed into your account, you should be able to contact the team via email. Are you not seeing that option?

Hi @"rmundell", thanks for the info. I'd recommend contacting the support team directly for them to assist further on this matter.

Hi @"Delegado Cero", thanks for messaging the Community! Long story short, it won't be possible to do what you're asking with the Dropbox service. Any kind of alias or shortcut wouldn't translate to those folders being backed up on the site, or to another device. The Dropbox Backup feature is a one-way backup to the site…

Hi @"albo99", my colleague was referring to the Dropbox desktop application, which you mentioned you had installed. This allows files to sync down into your local Dropbox folder. Does the file not preview after it was synced to your machine?

My earlier post here contained the necessary article on how to convert accounts.

Provided they follow the exact steps to convert your account to a personal account, and not just delete your account entirely, then your data will remain intact on your account.

Use your browser with an incognito/private browsing window, and access this page, then login with the other email address. If you don't know what password it could be, try resetting it.

Most likely you have an account at the Gmail address, and another at the MIT email address. Could you try logging into the Dropbox site using the other email to see if the files are visible there, and that other device? Currently, there isn't any method to merge account, aside from using shared folders to transfer files…

Thanks for the info, it sounds like you might be experiencing the issue in this thread. We're currently looking into this matter further.

If this was a paid Dropbox Business team, then you would be converted back to a Basic plan once the admin does the change. You should've received a pro-rated refund for the remainder of your subscription, which you can check on this page.

Hi @"willuper", thanks for bringing this to our attention. As you've joined a Dropbox Business team, only the team admin can remove you from the team. You'll need to ask them to convert your account to a personal account away from the team. If you need any further assistance, please let me know!

Hi @"sebastianvaldes", thanks for bringing this to our attention. Could you try reinstalling the app, without uninstalling it first, by using this link? Keep me updated with any progress!

Hi @"gogettervj", I've merged you to this post, please could you try the troubleshooting above to see if this issue persists in other apps or different file types?

If the folder is empty, it should be possible to add it to their account. Could you try adding a single small file into the folder, and then ask them to add it to their account, to see if this helps?

Hi @"DebDamm", thanks for messaging the Community! If you have a shared folder, and the other user doesn't have enough quota, then it won't be possible to add the folder to their account. How large is the shared folder you're trying to share? This will help me to assist further!

After a brief search, there is a feature for Chrome called Auto Sign-in, which uses your Google profile on the top right to login, and it could even be a group policy from IT. It's possible this might be related to what you're experiencing. While I can't provide support on that feature, perhaps the information I provided…

Hi @"SoundTranscripts", do you have any kind of password manager that tries to autoogin onto the Dropbox site, or does your group use any kind of SSO to access your accounts? 

Generally, when the app is indexing, we recommend users to allow it to finish to ensure the app works normally. Editing files while there is normal syncing shouldn't cause any issues. There have been a few rare instances in the community where users have reported that their files are written to and saved continuously…

Hi @"Tassia", do you see any info in the events page or the deleted files page?

Hi @"zampa", thanks for bringing this to our attention. Are you signed out of the first account on the Dropbox site when creating the new account from this page? This will help me to assist further!

Are you able to add files above the 2 GB level mentioned on that page, since you do have 15.38 GB of total quota?

Thanks for the screenshot. This looks like a completely different Dropbox account. Are you certain that the Dropbox desktop application is signed into the exact same email address? Do you see both devices connected to your account on this page?

Hi @"lfmarianojr", thanks for bringing this to our attention. Are you working via the Dropbox site, or the Dropbox folder on your machine with the Dropbox desktop application installed? This will help me to assist further!

Hi @"diffeyewear", I've merged you to this thread, could you check the suggestions listed here to see if they help?