Jay Dropbox Community Moderator

Hi @"bva974", I've sent you an email, please could you reply to it when you get a chance.

Hi @"Paul R.81", when you mentioned you were uploading files via the Dropbox mobile app, was this via the automatic camera upload feature, or by manually uploading the videos?

Hi @"Frank P E.", thanks for bringing this to our attention. Can you see which files and folders are trying to sync from the Dropbox folder? Are they all in the same location, or in random locations? This will help me to assist further!

What is the exact version of Windows they're using? Did this issue occur after any OS or app updates, and when did this start approximately?

Hi @"Cengizhan_Bilgin", is this an app created by WD for that NAS? Can you see the app on this page? Are you installing the Dropbox desktop application on an OS instead for files to sync across?

Are you able to view and access the folder in the main window on the right when you navigate to the ID Cards folder?

Hi @"creblinho", thanks for messaging the Community! You could restore from a Dropbox Backup if the Dropbox desktop application detected it correctly. Otherwise, you can disable the backup, move the folders back to their old location, and create a new backup on the new machine. If you have any further queries, feel free to…

Hi @"CrewSandy1", thanks for bringing this to our attention. Could you clarify exactly what you're seeing in the Dropbox folder? Is it only those two folders that can't be accessed? This will help me to assist further!

Hi @"debasissadhukhan", thanks for bringing this to our attention. Are you trying to access the folder while logged into your Dropbox account directly on the browser? Are you certain that the URL is correct when trying to open it? Any other info or screenshots (while hiding personal details) would be helpful!

Hi @"Vaughan4n", is the latest payment from iTunes visible on the Dropbox site?

Have you tried using this feature to mark files on your computer as available online-only, so they don't take up space on your machine?

Thanks for the info, I'd recommend contacting the support team for them to look into this in more detail on their end.

Hi @"joelsnewton", currently, there isn't any information on this matter. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future.

HI @"g v.", you can right click any file or folder and mark it as available offline in order to have the files on your machine.

Hi @"soloelsie", thanks for bringing this to our attention. Could you try to reinstall the Dropbox desktop application, without uninstalling it first, by using this link. Keep me updated with any progress!

Hi @"ronbannon", could you attach the screenshot of the error, while hiding any personal information to understand what you're seeing?

Could you clarify what you mean by backing up your phone? Are you referring to camera uploads? Are you also looking to backup your entire computer, or just the files in the Dropbox folder?

Do those links point to other files on a Dropbox account, another website entirely, or something else?

Have you taken any different types of photos recently, using any kind of filters, including Live Photos?

When referring to browsers, are you using them on the mobile device, or on your desktop?

Hi again @"NancyTheSpeedy", thanks for bringing this to our attention. The simplest method would be to create a shared folder, invite the other Dropbox account, and move all the files into that folder. Once you're certain that all the photos are in that folder and fully synced, you can transfer the ownership to that user,…

Hi @"newtonprints", thanks for messaging the Community! If you delete a file from your Dropbox folder, this deletion will sync to the site, and also remove the file from other computers and devices. If you need to free up space, you could mark files as available online-only, or by using selective sync. If you need any…

Basically, you can create a shared folder, invite other users to it if need be, and at some point you temporarily removed it from your account, even though you still own it. 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Could you try switching browsers to see if this helps? On the mobile app, could you try marking files as available offline to see if they play better?

Hi @"Screatch", thanks for bringing this to our attention. It's possible that you might be experiencing this behavior on your account. Could you confirm what type of plan you're on? This will help me to assist further!

Are you able to rejoin your shared folder from that page? Just so you're aware, it is possible to be the owner of a shared folder and to not have it added to your account, which would take up quota to do so.

Not a problem at all, @"davelgil". If you need any further assistance in the future, please let me know. Enjoy your week ahead!

Hi @"Yazan2", thanks for bringing this to our attention. Does the video meet the requirements to play normally on the site or mobile app according this page? This will help me to assist further!

Hi @"dr4", thanks for bringing this to our attention. Do you have any proxy, VPN, firewall, security software, or even cellular data settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!

One possible reason for the missing context menu items is that the app wasn't installed with admin privileges. Could you download the latest version for Windows from here, and then follow these steps to install it as an admin