Jay Dropbox Community Moderator

Hi @"usman4", thanks for bringing this to our attention. Could you try rebooting your computer to see if this removes the old Dropbox shortcut? Keep me updated with any progress!

Hi @"helloyc", have you tried changing the network settings in the Dropbox desktop application to see if they help?

Have you made any other changes to the machine, such as updating the OS, or making any changes to the external drive settings?

As the device is no longer connected, it wouldn't be possible to locate any information on the device, unfortunately.

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

There isn't another method via Dropbox itself, as the retention of creation dates are dictated by the OS and the method of transfer to the phone or SD card.

Did you check the IP address before you removed the device from your account? It's possible that it could be from a machine you owned, as you mentioned. Currently, there are no options for paid support for Basic users. If you upgrade to a paid plan, and then downgrade later, you'll keep the referral quota on your account.

By connected to Dropbox, I mean that you signed into the Dropbox desktop application on a computer. As you mentioned you have another machine, it's possible that this is the computer that is also backing up to the site, which is why you can't disable it from your current machine. When you next have access to that machine,…

Sorry, could you clarify what you mean when you say 'when using the Dropbox app'? Are you trying to open the Word file through the Dropbox desktop application?

HI @"Jaquie D", could you try disconnecting and reconnecting the external drive while the Dropbox desktop application is running, and see if this detects and resumes the backup?

Hi @"VEP", does this occur when the Dropbox desktop application is running on the machine?

Hi @"Uitlander", do you have any antivirus or security software running on your machine? Is this a company-managed device?

Hi @"neilBar", the names don't really mean much, since this is the name pulled from the device itself when first making the connection to the Dropbox server. If you hover over the i icon, you can see the IP address of the device itself. If it matches one of your own, then it could be another device you have on your…

Hi @"patb1", it looks like you're still signed into your account when accessing the shared link, as it says that you have access to the file. Could you try opening the link from an incognito/private browsing window, while not signed into your account, to see if you get any different options?

Hi @"FannyN", I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to pick an email to…

Hi @"bi3mw", what is your default browser on your machine? If you have the browser open in general, and then click the link in the Dropbox icon, does the Dropbox site load?

Hi @"Mark312", did you have another computer connected to Dropbox at some point, or is still connected and trying to backup to the site? Can you see another device on this page?

Hi @"dustinfreeman", thanks for the screenshot. When editing a plain text file on the Dropbox mobile app, you'd need to be available online in order to save the file. Could you try editing the file via the iOS Files app to see if this helps?

Hi @"Lauran", thanks for bringing this to our attention. This looks like a normal 8.3 filename which is used on DOS or older versions of Windows, where the full filename is too long, and it is automatically shortened. This would be unrelated to Dropbox, since file names of any length are supported, so it should be related…

Hi @"christopherbanbury", we appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

Hi @"Ebfoster", currently, there isn't a method to disable the email notifications in bulk on files, only on a per file basis. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future. 

Hi @"Robu", if the email was sent from a non-Dropbox email address with this information, it might not be a genuine email. Additionally, if the link in the email also redirects to another site, not related to Dropbox, then it should be related to phishing. 

Hi @"Excalibur59", thanks for bringing this to our attention. If you download files directly from the Dropbox site or mobile app, they will have the current date and time on them. The only way to get the original dates and times would be for the Dropbox desktop application to be installed, and the files would sync down…

Hi @"annette e.1", thanks for bringing this to our attention. It sounds like you might have enabled the Dropbox Backup feature. Could you try disabling it using these steps to see if this helps remove that folder from the Dropbox folder? Keep me updated with any progress!

Thanks, this is very helpful for other users! Enjoy your weekend!

It's possible that the error you're getting is due to the emails not being the same on the system, as they do need to match when creating Google files.

No worries, glad to have helped out. Just to clarify, were you able to find some hidden files, or certain folders that took up space? This info would help other users with similar issues in the future!

Hi @"lukeflegg", thanks for bringing this to our attention. Could you confirm if the email used for your Dropbox account is the same as the email used when signing into Google, or are they different addresses? This will help me to assist further!

No worries! Just to check, were you able to free up the quota on your account?

Hi @"Woofie", thanks for bringing this to our attention. From what you've described, it sounds like this is a shared folder on your account, to which you have read-only access. You should be able to download the files to your computer, if they aren't already syncing, and copy them to a folder outside of the Dropbox folder.…