Jay Dropbox Community Moderator

Hi @"PippaS", how much does your Dropbox account take up in total according to the plan page? Is it possible that if you were to try to make the entire account available offline it would take up most or all or local disk space?

It seems you were removed from the folder as a member, given the message in the activity log. If you're the admin of a Dropbox Business team on the Advanced plan, you can sign in as that user and see if they still have the folder on their account, and re-invite yourself to the folder. If not, you can contact that user…

When you click the Dropbox icon in the system tray near the clock, what message do you see on the bottom left?

Hi @"Forwardair", are they shared folders that were deleted? Are they visible on the the shared folders page? Have you already been in contact with the support team, as you mentioned you're on a Business plan?

Hi @"barsci", thanks for bringing this to our attention. Have you contacted the developers of the apps in question for assistance on this matter, since the apps still appear to be connected on your account? Keep me updated with any details.

Did you upgrade to the trial on the Dropbox site or the mobile app? What does your payments page say here regarding any recent transactions?

In that case, you'd need to contact the team again via email, as they have more account and device-specific information they can access to assist further.

Hi @"CoreyK95", did you try to upgrade via the site or mobile app originally? Were you on a trial for a paid plan?

Hi @"netmares", thanks for bringing this to our attention. Could you try rebooting the machine to see if this helps? Keep me updated with any progress!

Hi @"chrogers2000", I've merged you to this post to keep similar queries together. Please read this post for more info.

By making top level access to admin-only, this means that users can't create new folders outside of their personal folder. If they have edit access to the team folders, then they can add files and folders into those locations.

Thanks for the info. Without any version history for that file on the site, and you're certain that there's no other copy of the file on your account, it wouldn't be possible to recover the previous version of the file on our end. We're sorry we can't be more helpful on this matter.

In your reply, you can copy and paste your screenshot, or click the camera icon in the reply box to attach a screenshot.

Could you try uninstalling the app, deleting the installer completely, and using a a different browser to download and install the app?

Hi @"BIGNATE196", thanks for the info, I'd recommend contacting the support team directly for further assistance on this matter.

Hi @"YoshiDBZ", as this sounds like a company-managed device, I'd recommend checking with your IT department to see if any proxy, VPN, firewall, security software, or even ISP/router settings could be restricting traffic to the following Dropbox domains.

Thanks, I've sent you an email, please could you reply to it as soon as possible.

Hi @"RAChalmers", could you confirm what OS you're running on your device?

Hi @"vivavie", please could you confirm exactly what program you are using to access your emails. Is it the Gmail app, the iOS Mail app, or the Gmail site? When you want to attach files, what exactly happens? A screenshot of this would be greatly appreciated in your next reply.

If there is nothing on the events page for the last 4 months, then it means this specific file was never syncing to the Dropbox site. This also means there is nothing to recover the file, even on our end. I'm aware that Office programs have a backup feature in them, if enabled. Do you have a backup of your Excel file in…

Hi @"Neryradioactive", thanks for bringing this to our attention. How did you originally upload the images to Dropbox? Depending on how the upload was done, could you try renaming the jpg extension to gif to see if this helps? Keep me updated with any progress!

Hi @"Naima-Dragon", thanks for bringing this to our attention. Could you try quitting the app from the 'Force quit' menu in Mac OS, and then uninstall the app? Keep me updated with any progress!

Could you try reinstalling the app without uninstalling it first, via this link?

We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

Hi @"yellowdp", thanks for bringing this to our attention. As you're on the newer version of the Dropbox desktop application for Mac OS, those sync icons can be explained from this link. Currently, it isn't possible to completely disable the online-only option on this version of the app. If you have any further queries,…

There doesn't seem to be any sync icons or Dropbox menus there. Are you sure that the Dropbox desktop application is running and syncing? If you click the icon in the menu bar, what message do you see on the bottom left?

Hi @"peter ashworth", 10.13 is still supported for the Dropbox desktop application. What error are you getting when trying to install it?

Hi @"Tony H", did you access the file via the Dropbox site, or on your local machine? Was the Dropbox desktop application syncing or paused?

Hi @"2ndMile", thanks for bringing this to our attention. When you say duplicated files, do you mean that they have the exact same filename, or a file with a slightly different name? What sync icon do both the files have? I don't see any other files on your screenshot. This will help me to assist further!

I haven't made any changes on my end, however, I'm happy to hear that the Paper doc is working fine now. Enjoy your week!