Jay Dropbox Community Moderator

Hi @"Woofie", thanks for bringing this to our attention. From what you've described, it sounds like this is a shared folder on your account, to which you have read-only access. You should be able to download the files to your computer, if they aren't already syncing, and copy them to a folder outside of the Dropbox folder.…

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"Jimmy Glinster", are you using a public email provider, or a private business domain for your email address?

Could you try marking the file as offline and then try scrolling again?

Hi @"veromclane", have you tried all the steps suggested in the thread? If so, could you confirm that you're the team admin of a Dropbox Business team according to your plan, along with any error messages you may have received?

Hi @"meatmeatmeat_1", thanks for messaging the Community. Could you clarify how you're going to download the content? Is this from a shared link on their account, or by some other method? Are they on a Dropbox Business team or a personal account? This will help me to assist further.

Hi @"Shospace", thanks for bringing this to our attention. When you use the camera upload feature, it should only upload from your camera roll and screenshot folders. Could you check the version history of one of the files to see which user and device uploaded the file? This will help me to assist further!

Hi @"smcleodbry", thanks for messaging the Community. Could you clarify what you mean by this? Are the files not visible on your computer in Finder? Are you able to see the files on the Dropbox site? Have you enabled Dropbox Backup? This will help me to assist further!

Okay, so the size on disk is 21.7 GB, you'll need to check this manually on your machine by right clicking each folder and getting the properties, to see which folders are taking up space. Something is taking up space in the Dropbox folder, so it could be those two folders, or another hidden folder somewhere. Have you…

Hi @"Paddy123", without access to the old email address, it wouldn't be possible to access the account. Regardless, you can try contacting our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing…

Could you right click the Dropbox folder itself, and choose Properties, to determine the exact size on the disk of the folder?

Hi @"Arkadiy K.", have you tried reinstalling the app, without uninstalling it first, by using this link and then rebooting your device?

Hi @"ppeixoto", the folders with the grey cloud icon are already online-only. Could you try marking the other folders with a green tick as online-only? Could you also check and delete the Dropbox cache folder if it's there?

Hi @"Roarschouten", thanks for the ticket ID, I've gone ahead and prioritized it to expedite matters on your behalf. Regarding the notification, the message tells you that you should've got a popup on Chrome running on a specific Mac OS device. This will not be the same Chrome browser, if you're already using it, since it…

Hi @"gowithmoxie", thanks for messaging the Community! Currently, with the new structure for shared links, it won't be possible to have the URL end in a file extension. However, by following the info later on that post (the dl.dropbox modifications section), it might be able to be previewed on the online retailer. If you…

Thanks, could you check the site to see if the option I mentioned is enabled?

You won't need to downgrade the app necessarily. Try following these steps to unlink and relink your computer to see if they help. 1) Click the Dropbox icon in the system tray, or menu bar, by the clock. 2) Click on your profile picture or initials to the right of the search bar, and select "Preferences". 3) Select the…

Hi @"Katzsam35", you can click the camera icon to attach an image, or you can copy and paste the screenshot in your next reply.

While we don't have any information on how (or if) Microsoft is going to be making such fundamental changes to their OS, and to enforce a similar change to Apple, as of yet, the app functions as normal on Windows.

Have you tried clearing the Dropbox cache folder to see if this helps?

Hi @"FrustratedFormerUser", you can contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

Technically, since only 12.3 or above would be required to use the new File Provider version of the Dropbox desktop application, it could work if you do it that way. Of course, we would never recommend a user purposely downgrade their OS drastically in order to make these changes. There could be a lot of issues when doing…

As of yet, we have no update on any changes to the doc scanner in the Dropbox Android app.

Hi @"Andre F.3", thanks for the info. it looks like you’re running the beta version of the Dropbox desktop application. To install our latest stable version, visit this page and switch ‘Early releases’ to Off. Afterwards, re-download the app from here. Keep me updated with any progress!

Hi @"Frugalfart", is it only occurring with the Keepass file? Are you experiencing sync issues with other files on your account?

It might be possible to downgrade to the previous version of the Dropbox desktop application, though we wouldn't be able to guarantee if you do so on that device. Bear in mind that all Mac users running Mac OS 12.3 or greater will be migrated to the new version at some point in the future, so it wouldn't be possible at…

Hi @"kuleana", thanks for bringing this to our attention. Currently, it isn't possible to reduce the size of the file scans via the Dropbox mobile app. We appreciate the feedback on this matter and we take all comments into consideration when improving the Dropbox site and services.

Hi @"jeff2977", thanks for bringing this to our attention. It sounds like you're experiencing this behavior on your account. It could related to the type of content you're sharing, or if it's breaching the daily bandwidth limit on your account. If you have any further queries, feel free to message back.

Hi @"mjk23", thanks for messaging the Community! It really depends on what is best for your company, and ease of use in accessing the data. There isn't any universal system which works for all teams. Provided that you make them aware of the changes you're suggesting, and where to find specific items or folders, it should…

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?