Jay Dropbox Community Moderator

Is the other user on a Dropbox Business team by any chance? How much quota are you using on your account from the plan page?

Glad to have helped out! If you need any further assistance in the future, please let me know. Enjoy the rest of your week!

You can see on the quota page I linked previously what plan you're on, and if you are part of a team.

You mentioned a pen button for editing the file, however, in the Dropbox mobile app, it should looks like a box with an arrow pointing out of the top right corner. Could you attach a screenshot showing the docx file in the Dropbox mobile app, while hiding any details of the doc itself?

Are you on a Dropbox Business team, or are they on a team? What is your current quota according to this page? Have you tried just leaving the shared folder temporarily, which would free up the quota on your account?

If you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case: * The files are on another Dropbox account * They were on a shared folder you don't have access to any more * The files were deleted outside of the 30 day period * The files were permanently…

Hi @"jmee", thanks for bringing this to our attention. Are the tags visible in the properties of the images? If you add the work tag to a non-work image, delete the tag, and then search for it, does that image also appear in the search? Is it possible that the images are being searched via the image search feature instead?…

Hi @"OverTheLimit", thanks for bringing this to our attention. Could you clarify what options you're seeing when viewing the shared folder options on the site? A screenshot of this, while hiding the names and email addresses, would help greatly!

Now that you've found the app itself, you can click on it once and view the avatar or initials on the top right corner to access the preferences.

Hi @Eumelchen98, you mentioned it occurred for certain files in your folder, but for a newly created file you didn't get this issue. Were those files originally created via the Dropbox site or app, or synced from the desktop app? What about the new file you created? Did you try deleting the Word app on the mobile device…

Hi @"Sirli", thanks for bringing this to our attention. Could you clarify what steps you've already taken? Have you added no-reply@dropbox.com to your contacts list and checked your spam folder? Have you contacted your email service provider to see if they could be restricting emails from the following Dropbox domains?…

Thanks for the info, could you try these steps to see if they help with the Dropbox desktop application?

Hi @"Im4", are you referring to the Dropbox desktop application, mobile app, or the site directly? Any other info or screenshots would be helpful!

Hi @"Wan34", it sounds like you're hovering over the task bar icon, and not the Dropbox icon in the menu bar or system tray, depending on your OS. Please could you locate the icon near the clock and let us know what you see when hovering over it?

Hi @"AJSMusic", thanks for bringing this to our attention. We appreciate the feedback on this matter. Currently, there are no modification dates for folders on the Dropbox site or mobile apps, so it wouldn't be possible to sort them by the date. We take all comments into consideration when improving the Dropbox app and…

Hi @"luizfernandomiller", if the files on your machine are online-only, then they wouldn't have any thumbnails associated with them, since these are just placeholder files containing no data on them.

HI @"LaurenB120", just to confirm, are there any files on your account in the events page or the deleted files page? Note that purchasing paid plans or add-ons are not retroactive, so you wouldn't be able to recover files deleted outside of 30 days ago.

As the email isn't appearing in your inbox, I'd recommend checking with your email service provider to see if they could be restricting traffic to the following Dropbox domains.

Is there anything special about this folder? Does it have any incompatible characters in it? Is it part of a shared folder?

Hi @"keturner12", is the error only for these two users? Have you tested the link yourself in an incognito window while not logged into Dropbox to see if it works? Are you certain that the link hasn't changed when viewing the link settings?

If you quit the Dropbox desktop application and right click a file or folder in the Dropbox folder, do you get the same behavior?

Hi @"Fractal Tree", we have received similar reports, and our team are investigating this matter in more detail. We'll report back once we have any updates.

Hi @"mairiclaire76", you can get in contact with our support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Hi @"Kandg", can you try the following steps to remove yourself from the beta: * Access the account settings page * Under Preferences in the General tab, toggle off Early releases * Reinstall the Dropbox desktop application using this link Let me know if you're still experiencing this issue.

Hi @"whynosupport", could you clarify what you mean in more detail? Were you able to locate your account or contact Dropbox support in order to investigate?

Hi @"Hammermed", when you reinstalled the Dropbox desktop application, did you perform an advanced reinstallation, or a basic reinstall by clicking this link?

Hi @"Sharkman", are you using more than one monitor on your machine? Do you have any custom DPI settings for your monitor?

Hi @"Mary I.", have you tried replying to the ticket via email in order for the support agent to assist further on this matter?

Hi @"JanH45", thanks for messaging the Community! Currently, it isn't possible to add folders elsewhere on your device into the Dropbox folder. There is the Dropbox Backup feature, however, this moves the entire folder into the Dropbox folder, and it doesn't allow the files to be shared. Could you clarify how you granted…

Yes, the offer is currently only available for brand new Dropbox accounts, and not for pre-existing accounts, so it wouldn't be possible to add it to your current account.