Jay Dropbox Community Moderator

Sorry, could you clarify what you meant by the emails being sent from a Hotmail address? Do you mean the creator of the share is using a Hotmail address for their Dropbox account? Could you try adding no-reply@dropbox.com to your contacts list and have someone share a new test document to see if you get a new shared…

Hi @"mbs", thanks for messaging the Community. If you're not seeing the Make available offline option, then it means that the file or folder is already local. Are you referring to marking a file or folder to prevent it from syncing to the Dropbox site entirely? Your second suggestion, and possibly your first, could fall…

Hi @"Gigi2424", thanks for messaging the Community. I've merged you to this thread, as it sounds like you added a shared folder to your account. The response here should help to clarify why you're experiencing this behavior.

Thanks for the image, it looks like this offer is primarily for brand new Dropbox accounts, and existing accounts would have limitations. Are you trying to activate this code on a new account?

Hi @"Yevhen6581", thanks for bringing this to our attention. Just for clarification, did you receive your upgrade on your account, or did it remain as a Basic plan? This will help me to assist further!

Hi @"Khachatur", thanks for bringing this to our attention. In general, promotional offers have their own terms and conditions in order to activate them on your account. It's possible that one of them includes having a trial or subscription on your account previously, or that it's valid for brand new accounts instead of…

Hi @"jckm2000", thanks for bringing this to our attention. If the Dropbox folder needs to be refreshed, then something is preventing the Dropbox desktop application from syncing normally. Is the Dropbox desktop application installed on a normal machine, or is it on a server? What OS are you running? Are there any other…

As this sounds like a shared folder or folder, it should appear on your Dropbox page here or here. Do you see the file you were invited to view there? Are you using a public email provider, or a private business, education or phone carrier domain?

Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions. You can lookup the transaction on the site using this tool to determine which Dropbox account has the payment associated to it.

Could you try switching it to No Proxy, and then reboot the app and machine completely to see if this helps?

Hi @"daddix55", as this is a new username, this means you're signed in under a different Dropbox account, which user were you previously? Could you check which email is currently signed in on this page? Are the payments associated to that account according to here? Currently, it isn't possible to transfer payments from one…

Hi @"A28", thanks for bringing this to our attention. When you say you checked your Dropbox account twice a year, does this mean that you logged into the account on the Dropbox site when you got the email? If the Dropbox desktop application isn't signed into any account, then it wouldn't be able to access any data on your…

Hi @"Charlot_2", it is possible that certain ISPs can throttle connections to certain sites (or in general to any site), Are you connected via ethernet cable or via WiFi to your router?

Hi anonymous, in the Dropbox desktop application preferences, what do you have set as your proxy?

Hi @"Xanlithe" , thanks for bringing this to our attention. Are you on a Dropbox Basic plan with 3 or more connected devices? This will help me to assist further!

Hi @"Graeme T.1", do you have the ticket ID from when you contacted the support team? Have you tried marking the file as online-only, and then as available offline to see if this helps?

Hi @"Eltary", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? Keep me updated with any progress!

Hi @harjot singh sandhu, thanks for bringing this to our attention. Just to clarify, are you uploading by moving files into the Dropbox folder on your computer, or by uploading direct to the site? Have you tried increasing or removing the upload bandwidth limit in the Dropbox desktop application? This will help me to…

Hi @"d-ver", thanks for bringing this to our attention. The new version of the shared link should allow files to render as normal. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your…

Hi @"Stuart_Hunt", thanks for bringing this to our attention. How exactly are you sharing this file with your users. Are you sharing the file directly to the Dropbox accounts? Or, are you sharing a link to the file (or folder) and then copying and pasting that link in an email? This will help me to assist further!

Hi @"tightpurchaser", I've sent you an email, please could you reply to it when you get a chance!

No worries, glad to have helped out. Enjoy your weekend!

Hi @"SGilbert", thanks for bringing this to our attention. Could you try reinstalling the app, without uninstalling it first, by clicking this link? Keep me updated with any progress!

Hi @"Lettice", did you have a paid account at some point? If you're not seeing any payments on this page, is it possible that you have another email address on which there could be a Dropbox account?

Hi @"Sniposaurus", does your Android device no give the option to make that app as the default, instead of the Dropbox mobile app? Could you attach a screenshot showing this prompt?

Hi @"cads666", thanks for messaging the Community! Do you have the Dropbox desktop application running and syncing on your computer? Are you able to delete the images from the Dropbox folder, which would then delete from the site? This will help me to assist further!

Hi @"RGW44", thanks for bringing this to our attention. In general, msg files can't be previewed on Dropbox, either via the site or mobile app, and you'll need a third party app or service to view those files. Just to clarify, are you getting this message for files such as images, videos and documents? This will help me to…

Hi @"debalombard", thanks for bringing this to our attention. It sounds like this is the prompt to setup your account and start uploading files. It doesn't mean that you have files that need to be uploaded. You can safely ignore this email. If you have any further queries, feel free to message back.

What exactly happens when a user in Moodle clicks the edit PDF button, or the Draw button? Does it allow them to change the PDF in the shared link itself? If so, does the change save for anyone else who views the same shared link, or just for that user? What about if you view the shared link in an incognito window…

Hi @"sprocket003", thanks for messaging the Community. Currently, it isn't possible to search for files on the deleted files page, as it only shows the deletions in reverse chronological order. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future!