Jay Dropbox Community Moderator

Hi @"Jessicalee11", if you haven't done so already, you can reply to the support ticket to confirm that you have contacted legal representatives. This way the communication could be done via formal methods.

Hi @"davidjeastman", have you tried the previous steps earlier in this thread to resolve this issue?

You can see them on the files page when list view is enabled.

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Thanks for the image. This would be the file name, and not the modification date of the file as shown on the site, which should be shown in the correct format.

Hi @"lorenzospa", thanks for bringing this to our attention. Just for clarification, could you show how the date looks on the files page? This will help me to assist further!

Could you clarify exactly what you're seeing on the Dropbox site, when compared to your colleague? A screenshot of this, while hiding any sensitive filenames, would help greatly.

Are these files in a shared folder, or are they shared files?

Thanks for the info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access,…

Hi @"LES2006", thanks for bringing this to our attention. Are you able to see the files you mentioned on the site or the computer? This will help me to assist further!

Hi @"damienbutt", thanks for bringing this to our attention. Currently, the site doesn't support regex to locate files on your account. Only these options are available for searching. If you have any further queries, feel free to message back.

Thanks for the info, do you see the payment on your account here? Are you certain you were signed into the correct account when upgrading the plan?

Hi @John9459, thanks for bringing this to our attention. Could you clarfiy what you mean by 'allowed to access their Dropbox'? Do you mean they provided you with an email and password, or was it a shared folder added to your own account? This will help me to assist further!

Hi @"Mitchvdd", thanks for bringing this to our attention. Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play? This will help me to assist further!

Are you on a Dropbox Basic plan with more than 3 devices connected?

Hi @"dardarlt", thanks for bringing this to our attention. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!

Hi @"cbbb", thanks for your message. As of yet, there are no updates in relation to this matter. 

Hi @"Trella", have you tried the advanced reinstallation steps to see if you're able to uninstall the program fully?

Hi @"GiftofGaby", have you enabled the 'Online-only files on Mac' option on this page, which will show online-only files as taking up no space on your machine?

Hi @"rdb268", uploading from a phone shouldn't affect this matter. Have you already tried contacting the support team regarding the deleted files?

Hi @"jwilk17", is the file being previewed in the Dropbox mobile app, or on the site on a browser on the phone?

We appreciate the feedback on this matter, this feature is already available in the ignored files article you posted. We take all comments into consideration when improving the Dropbox site and services.

Have you looked at this post as to why files could be getting deleted from your account without notice?

Hi @"EveryT", thanks for bringing this to our attention. Currently, it isn't possible to create or edit text files on the Dropbox site directly from the browser. If you have any further queries, feel free to message back.

Hi @"Alkady", thanks for the info. My colleague will be looking into this matter in more detail on their end and will get back in contact via email.

Hi @"czchen", currently the Linux requirements for the app are Ubuntu or Fedora, not Debian, so the support we can provide is limited for your system. Have you tried contacting the support team directly in relation to this matter?

Hi @"a1a1", could you try reinstalling the Dropbox desktop application, without uninstalling it first, via this link?

Hi @"iasstudygroup", have you used the filter on the right of the deleted files page to only show deletions from your own account? This is an instance when there is no name shown in the deletions.

Thanks, I've gone ahead and prioritized the ticket to expedite matters on your behalf.

Hi @"Ronny0909", could you follow these steps provided by @"Rich" in order to contact the support team directly on this matter?