Jay Dropbox Community Moderator

Thanks, I've sent you an email, please could you reply to it when you get a chance.

The purpose of using a different browser is to see if there could be an issue with the way the browser sends data to Dropbox. If you're not able to use another browser on the mobile, have you tried adding the shared folder while using a desktop machine and browser, to see if this helps?

As you're currently based in China, there is little else we can suggest to make the Dropbox desktop application work if it can't bypass the firewall. I'm sorry I can't be more helpful on this matter.

Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Could you try installing the app, and not sign into any account or set it up, and then try uninstalling it again?

If the Dropbox site is specifically denied access, then you might have a proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains. Which country are you trying to access the site from? --- Se al sito Dropbox viene specificatamente negato…

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"sargamites", thanks for bringing this to our attention. How large is the shared folder you're trying to add? Do you have enough quota to add it to your account? This will help me to assist further!

Hi @"Fionna", it should prevent any notification being sent via the weekly report, as you removed it immediately. 

If you wish you can do that, however, I'd first disable the computer backup feature via the steps in my previous post to prevent any potential data loss on your computer, before deleting the account. 

No, it will prevent you from choosing that entire external drive to backup, to ensure there aren't any permission issues.

Hi @"reallyannoyed666", thanks for bringing this to our attention. Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions. Regarding what you experienced, it sounds like you somehow upgraded via both mobile apps, and one of them went through to your account. Most likely, the…

After reading your original post again, I realized that you wanted to backup the external drive, which also contained your Dropbox folder. This isn't possible when using the Dropbox Backup feature. If you want to backup the drive, then you need to move the Dropbox folder away from the external drive.

Hi @"Boomerang", just to clarify, is this appearing when attempting to access the site, or when trying to login to the site? Could you attach a screenshot showing what you're seeing in your browser? Do you get this same issue when using a different browser? --- Ciao @"Boomerang", solo per chiarire, questo appare quando si…

Hi @"Mary I.", thanks for bringing this to our attention. What OS and Dropbox version are you currently running on your machine? Have you already been in contact with the support team regarding this matter? This will help me to assist further!

Could you try following these steps in the advanced reinstallation (without getting to the installation stage) to see if this removes the icon?

Under the 'Add a backup' section, is there no external drive listed?

Hi @"1ncChief", thanks for bringing this to our attention. Are you referring to having the files in your Dropbox folder sync to other devices? Is the Dropbox desktop application installed and running? It is possible to edit from other devices, to have them then sync to others. This will help me to assist further!

Thanks, I've sent you an email, please could you reply to it as soon as possible.

Could you try rebooting the machine, while leaving the external drive connected to the machine, to see if this helps?

Thanks, I've sent you an email, please could you reply to it as soon as possible.

Hi @"bs98909", thanks for bringing this to our attention. If you try to open the Dropbox Backup settings in the desktop app, are you able to backup the external drive from there? Keep me updated with any progress!

Hi @"usman4", thanks for bringing this to our attention. Could you try rebooting your computer to see if this removes the old Dropbox shortcut? Keep me updated with any progress!

Hi @"helloyc", have you tried changing the network settings in the Dropbox desktop application to see if they help?

Have you made any other changes to the machine, such as updating the OS, or making any changes to the external drive settings?

As the device is no longer connected, it wouldn't be possible to locate any information on the device, unfortunately.

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

There isn't another method via Dropbox itself, as the retention of creation dates are dictated by the OS and the method of transfer to the phone or SD card.

Did you check the IP address before you removed the device from your account? It's possible that it could be from a machine you owned, as you mentioned. Currently, there are no options for paid support for Basic users. If you upgrade to a paid plan, and then downgrade later, you'll keep the referral quota on your account.

By connected to Dropbox, I mean that you signed into the Dropbox desktop application on a computer. As you mentioned you have another machine, it's possible that this is the computer that is also backing up to the site, which is why you can't disable it from your current machine. When you next have access to that machine,…