Jay Dropbox Community Moderator

Hi @"Jovin", I've sent you an email, please could you reply to is when you get a chance.

Hi @"IlCubano1", could you confirm that you are definitely adding content into the Dropbox folder and any subfolders in there, in order for the Dropbox desktop application to sync it? A screenshot of the desktop app when you click it would help greatly.

Hi @"EMSHP", thanks for the info. In general, the order would be in numerical order, so 1, followed by 11, 12 and so on. However, certain OSes choose to show files as 1, 2, 3 and so on. If you want the files to appear in a standard order for all systems, it would be best to have a leading zero, such as 01, 02, etc. This…

This may not be related to Dropbox, but more for what Facebook can accept as an image. Just for clarification, the images aren't showing any file extensions, so we can't confirm what type of file they are, even though they have thumbnails Could you try showing the file extensions on your machine, and see if the images are…

Hi @"ms99", that Share option in the Dropbox desktop application is no longer present, as this was using the older interface of the desktop app. The current features that Zoom connection provides is visible on this page.

It appears you're referring to a new and empty folder instead of a file. Could you try renaming the file to not have a comma in it and see if you get the same behavior?

Hi @"Sarah 55", I've merged you to this thread. Could you try these suggestions by my colleague to assist on this matter?

Hi @"Zaniac", as it seems you're on the new File Provider version of the Dropbox desktop application, then the Dropbox Vault is no longer available for your version. You will only be able to access the Vault from the site.

Hi @"LynnH", thanks for bringing this to our attention. Could you attach a screenshot, while hiding any personal information, in order to understand what you're seeing? This will help me to assist further!

Hi @"Pansy L.", you need to specifically select the images or the folder with images, and then right click and 'Make available offline', give it time to download, and then right click again and 'Make online-only'.

What version of the Dropbox app are you running?

Thanks for the info. Could you try quitting the Dropbox desktop application completely, then clear the Dropbox cache, and then restart the app?

Hi @"dwr2482", thanks for bringing this to our attention. Just for clarification, you deleted the pst file, and the Dropbox desktop application still says that it's trying to upload the file, is that correct? This will help me to assist further!

Hi @"Eleanoria", sorry, just to clarify, when you say you have two accounts, do you mean two Dropbox accounts under different emails, or two connected devices? Do you see any payments on this page on your account?

Hi @"ldorigo", thanks for bringing this to our attention. There can be various reasons as to why the Dropbox desktop application would force a resync of the entire Dropbox account. Currently, there isn't a way to restart it like you're asking. Are there any files that don't have the green icon on them should that they're…

Hi @"Lordarioch77", could you check this page to see if it was a shared file?

Click this option on the top right on your screen when on the Files page:

Could you attach a screenshot showing what you see when trying to attach images?

From the screenshot, the file size is Zero bytes on disk, meaning it isn't taking up any space. What you're seeing in Finder is mostly a false report, since it isn't going by the physical size of the file.

When you uninstalled and resintalled, did you perform an advanced reinstallation of the Dropbox desktop application?

As I mentioned previously, this date is only for viewing files on the website. It doesn't rename files for you. This is where you'll see the date format. Could you clarify where exactly you're expecting to see the filenames?

Hi @"dropturtle", thanks for bringing this to our attention. Are you referring to the error log from a blue link when attempting to run the app? If so, please could you copy and paste the text here in order for us to assist further? If you don't wish to do so, you can contact support directly. Depending on your plan, your…

Hi @"Jessicalee11", if you haven't done so already, you can reply to the support ticket to confirm that you have contacted legal representatives. This way the communication could be done via formal methods.

Hi @"davidjeastman", have you tried the previous steps earlier in this thread to resolve this issue?

You can see them on the files page when list view is enabled.

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Thanks for the image. This would be the file name, and not the modification date of the file as shown on the site, which should be shown in the correct format.

Hi @"lorenzospa", thanks for bringing this to our attention. Just for clarification, could you show how the date looks on the files page? This will help me to assist further!

Could you clarify exactly what you're seeing on the Dropbox site, when compared to your colleague? A screenshot of this, while hiding any sensitive filenames, would help greatly.

Are these files in a shared folder, or are they shared files?